Jarielly De Leon
Allentown, PA *****
ad47yk@r.postjobfree.com
Customer Service Professional. Reliable and hardworking. Able to work well individually and with a team. Excellent communication and interpersonal skills with the ability to translate ideas into realities. Work well in diverse and stressful environments. Passionate about customer service, healthcare and serving others.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent
September 2023 to Present
• Inbound calls
• Answer clients inquiries
• Resolve clients issue by searching through resources
• Troubleshooting
Resident Assistant
Legend of Allentown - Allentown, PA
October 2022 to February 2023
• Assist residents
• Care for residents
• Bath residents
• Assist residents with Toiletry
• Do nightly rounds
• Set dining tables
Administrative Assistant/ Notary Public
Zade Abstract - Allentown, PA
March 2022 to December 2022
Respond to emails
Answer heavy volume of phone calls
Transfer phone calls
Respond to emails
Copy/fax documents
Certified Pharmacy Technician (CPhT)
Lehigh Valley Health Network - Allentown, PA
October 2021 to April 2022
• Used pharmacy systems to obtain patient and drug information to process prescriptions
• Assisted the pharmacists in performing technical duties related to the distribution of drugs to patients
• Monitored medication inventory levels
• Supported pharmacological services by checking pharmaceutical stock to determine inventory level, placing and expediting orders
• Read medication orders and prescriptions
• Prepared labels
• Calculating quantities
• Prepared non-sterile products
IV Technician
CAPS Pharmacy - Allentown, PA
February 2019 to March 2020
• Prepared compounded sterile products using aseptic technique.
• Assisted in setting up the compounding room, equipment, and supplies to prepare compounded sterilesolutions using aseptic technique
• Performed general cleaning and maintenance duties as directed
• Participated in cleanroom product introduction activities
• Prepared records and monitored results for pharmaceutical quality assurance testing.
• Participated in and delivered training as required by supervisor Education
Associate's degree in General Studies
Lehigh Carbon Community College - Allentown, PA
August 2019 to May 2025
HIGH SCHOOL DIPLOMA
William Allen high school - Allentown, PA
September 2012 to June 2016
Skills
• Customer Service
• Microsoft Office
• Computer Operation
• Phone Etiquette
• Time management
• Hospital Experience
• Typing
• HIPAA
• Order Entry
• Data Entry
• Microsoft Word
• Computer Skills
• Direct support
• Office experience
• Front desk
• Calendar management
• Organizational skills
• Office management
• Computer literacy
• Administrative experience
• Pharmacy Technician Experience
• Medical Records
• Personal Assistant Experience
• Epic
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
Pharmacy Technician
May 2019 to May 2025
Certified Pharmacy Technician.
Certified Notary Public
May 2022 to May 2026
Professional Certification in Customer Service
January 2019 to Present
Assessments
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
Bookkeeping — Proficient
January 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Home health aide skills — Proficient
August 2020
Providing care to patients in a home setting
Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
January 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
January 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
January 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative support professional fit — Proficient January 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
September 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills and Abilities
• Telephone etiquette
• Customer Service
• Inbound/Outbound Calls
• Script Reading
• Microsoft Word
• Microsoft PowerPoint
• Computer proficient
• Medicine Knowledge
• Sterile cleaning
• IV compounding
• Online Chat/ Email
• Epic knowledge