PAVIELLE SANDOVAL

**** ********** ****. ***.*** Alb. NM 87109 C:915-***-**** Jon.pavi22@@gmail.com Summary

● I am able to handle multiple tasks on a daily basis.

● I use a creative approach to problem solving.

● I am a dependable person who is great at time management.

● I am always energetic and eager to learn new skills.

● I have experience working as part of a team and individually. Skills

Active listening skills

Flexible scheduling

Energetic work attitude

Dependable and reliable

Excellent multi-tasker

Seasoned in conflict resolution

Experience

Sr. Emergency Dispatcher

NMGCO

Responsible for receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate gas Technicians .Duties also include monitoring weather reports or notifying authorities if necessary. 4/2023-Present

Albuquerque NM

Sr. Customer service Agent

NMGCO 12/2019-4/2023

Albuquerque NM

Assisted customers with billing questions and payments Gave information on Covid relief and Agency assistance Assisted with team building exercises and helped achieve company wide goals and health challenges Built and maintained effective relationships with peers and upper management. Educated customers on Budget billing and C.O.G Increases If needed Assisted customers with assuring they had all information and help to keep accounts current and active Assisted w/ Landlord stand by, transferring,stop and start of services. Assisted New hires with questions and customer accounts if needed Regularly sought opportunities to learn and grow in my role Dreamstyle Remodeling

Assistant Manager Of Events 8/2018 to 11/2019

Albuquerque, NM

Managed and provided direct assistance and reporting to managers. Overseeing day-to-day operations within the sales organization, providing direct feedback to staff, managing payroll and personnel databases, interviewing and hiring new staff. Scheduling and booking Events around New Mexico, Colorado and Texas Working and traveling Out of state and in state Events Working alongside My employees to promote engagement and Moral Scheduling Team Builder and Implementing a new bonus structure for our Division CC pro 12/2014 to 09/2017

Lowe's Home Improvement Albuquerque, NM

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Recommended and helped customers select merchandise based on their needs. Built and maintained effective relationships with peers and upper management. Cross-trained and provided back-up for other customer service representatives when needed. Regularly sought opportunities to up-sell and add on additional merchandise. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Offering exceptional customer service to differentiate and promote the company brand. Customer Service Associate 02/2014 to 12/2014

Lowe's Home Improvement Albuquerque, NM

Answered customers' questions and addressed problems and complaints in person and via phone. Consulted with customers on the latest styles and trends. Guaranteed positive customer experiences and resolved all customer complaints. Served as liaison between customers, store personnel and various store departments. Assisted customers in finding out-of-stock items.

Educated customers on product and service offerings. Education and Training

High School Diploma 2004

Tohajiilee community school To'hajiilee, NM

Associates : Business Administration Technology Albuquerque, NM CNM 2010

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