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LORRAINE L MADDEN

614-***-****

ad47xu@r.postjobfree.com

*** ******** **., ***** ** 43056

SUMMARY

Ambitious, polished Executive Assistant with superb customer relationship management skills and a track record of delivering unprecedented levels of administrative support for C-level executives. Produced and managed high-profile events from concept to completion, producing outstanding results with high community visibility. Proficient in all technology applications, document management, copy, presentation, photo stills video editing, created presentations and developed reports. Highly organized with exceptional time management skills, managing highly complex schedules and initiatives with efficiency and professionalism.

PROFESSIONAL EXPERIENCE

PENDULUM PR & CREATIVE STRATEGIES December 2018 to March 2021 Administrative Director

• Support a cadre of PR, Social Media and Crisis Communications Professionals

• Heavy calendar management

• Procurement, A/P, A/R, Payroll

• Travel and Event management

• Team lead Contractors, Graphic Artists, Strategists

• Media and Journalists Liaison

SOUTHGATE CORPORATION Newark OH March-July 2017 (Contract) Administrative Assistant Office of the President

• Calendar management with high-level executives and elected officials

• Projects administrator Grow Licking County Columbus 2020

• Organized communication with private, out-of-state, industrial real estate entities

• Arranged complex meetings with potential clients and realty executives

• Organized decades worth of documentation into “at your fingertips” access

• Greeted guests and assisted with work orders and maintenance issues 2

INDEPENDENT WRITER and EDITOR Columbus OH 2015 to 2021 Creative and Technical Writer Editor

• Press releases, copy writer, document control and review, safety and compliance consultant

• Novel author

NETJETS INC. (a BERKSHIRE HATHAWAY COMPANY) Columbus OH 2004 to 2015 Executive Administrative Assistant August 2012-June 2015

• Managed high-level support functions for SVP Global Communications and several c-level executives Served as public relations liaison while maintaining company-wide intranet (US, EU and PRC) and Global Acquisition Management System Document Management System

• Facilitated global outreach to organize meetings via WebEx, video and teleconference with London, Lisbon, Paris, Beijing and Montreal for global associates and direct reports, balanced schedules for CEO and Chairman for corporate and media events

• Developed the 50th anniversary & Town Hall Road Show content across the globe, relayed simultaneous events to over 8,000 employees

• Organized US and foreign citizens’ passports, visas and credentials profiles

• Managed movement on company aircraft, international and domestic trip planning, commercial, hotel, car service accommodations for a team of high-level executives while maintaining confidentiality

• Screened media and flight crew member inquiries and effectively managed calls from external, prospects sales lines

• Interacted with internal security and facilities team to coordinate escorts for vendors and media personnel

• Edited corporate communications, web and video content Instructional Designer/Special assignment September 2008-August 2009

• Excellence in service education Developer Owner Profile standards lead

• Assisted in developing service excellence training content for corporate pilot group

• Provide the facilitation team with support Town Hall coordinator for 1,500 interactive participants

• Co-created video PPT presentation, copy and edits

• Editor Customer profiles, provided detailed notes to airmen regarding highly confidential information

• Executive administrative support for Leadership Development Series, modules to improve senior management success style with direct reports

• Executive administrative support for Chief Pilots, recurrent training events 3

Lead Owner Services Account Manager June 2004-August 2012 Managed flawless international and domestic travel arrangements serving as client sales team liaison. Organized third party services and provided sales support. Generated and presented competitive domestic and international cost estimates while monitoring real time flights by utilizing Flight Explorer, internal radar and safety operations systems. Maintained detailed Owner base to include personal and account profiles and industry trends.

• Coordinate a world class Owner experience

• Developed and maintained solid relationships with Owners, colleagues and executive assistants

• Developed and offered solutions to resolve time critical circumstances

• Successful handling of high level internal and external case management

• Translated highly technical aviation terminology into basic concepts Events Producer Creative Cuisine July 2000-April 2004

• Served global and local events companies in Columbus communities and the private sector whilst employed with Creative Cuisine and the Country Club at Muirfield Village

• Organized large scale, global client events for NetJets Inc. in London, Lisbon New York and Beijing, and for the mid-Ohio community and state agencies including the Wexner Medical Center, James Cancer Hospital, Solove Research Institute, The Ohio State University Football Program and the Columbus Blue Jackets

EDUCATION

MERCYHURST UNIVERSITY, Erie PA

English Literature Education Practicum

English clinic instructor for underprivileged students Hospitality management studies

CERTIFICATIONS

Board Certified Team Lead NTSB, FBI, Red Cross, Office of Victims Advocacy, Global Aviation Emergency Response and Business Continuity at NetJets Inc. (FAST) Family Assistance Support Team Top Producer, Service Excellence Awards at NetJets Inc. 4

Women in Aviation International, Spirit of Columbus Chapter (Jerrie Mock and the Columbus Foundation) REFERENCES

Gen. (Ret.) David MacGhee

Wheels Up

EVP Fleet Operations

O: 646-***-****

M: 917-***-****

Aaron Solomon

NetJets IT Business Continuity and Disaster Response 614-***-****

Todd Weeber

Chief Operating Officer at Magellan Jets

1-877-***-****

LinkedIn URL: linkedin_madden_lorraine_20170303_085217

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