EMPLOYMENT HISTORY

**** - *******

Office Manager, The Bridge Christian Counseling, Coppell, TX

Streamlined client data management by ensuring accuracy and timely updates in Excel. Enhanced office efficiency by scheduling appointments and greeting clients professionally. Delivered effective communication by handling all incoming calls and inquiries. Managed document workflow by printing, copying, faxing, and filing client information. Boosted office organization by maintaining an alphabetically ordered filing system. Streamlined client data management, enhancing accuracy and accessibility. Boosted office efficiency through effective appointment scheduling and client greetings. Implemented a digital filing system, significantly reducing paperwork and increasing organization. Enhanced client satisfaction by promptly addressing calls and inquiries. Optimized office operations by analyzing and updating client information workflows. Revamped client intake process, ensuring a 20% faster check-in. 2021 - 2023

Router, Durham School Service

• Researches and prepares all mapping information for special use variances, routing, and zoning change requests

• Utilizing geographic information system (GIS) on the district's mapping system (Versatran)

• Layout and schedule all district regular needs bus routes in accordance with Texas Education Agency guidelines

• Ensure that all changes or additional bus runs are consistent with district policies, guidelines, and procedures

• Post route schedules and state-required route descriptions

• Ensure that an accurate description of the morning and afternoon route is carried on each bus

• Assist the school district with any problems related to district mapping information or any other zoning and routing matters

• Notify drivers, parents, and school personnel of any changes in a student's bus service such as an address change, change in pick-up and drop-off location, change in time or bus change

• Assist campuses to place new students on buses and advise drivers of new or dismissed students

• Respond to complaints about transportation services and address issues when appropriate

• Serve as substitute bus driver as needed

• Perform all other duties as assigned by the superintendent or designee Optimized bus routes using GIS, enhancing efficiency & compliance with Texas Education Agency. Streamlined district's transportation system, ensuring policy adherence & timely updates. Facilitated smooth transitions for new students, ensuring seamless integration into bus routes. Implemented strategic mapping solutions for zoning changes, boosting operational effectiveness. Served as substitute driver, maintaining service continuity & addressing transport issues proactively. Optimized district bus routes via GIS, aligning with TEA guidelines & enhancing efficiency. 4151 W Northgate Dr, Apt 1702, Irving,

United States, 75062

ad47xp@r.postjobfree.com

414-***-****

WHITNEY CHILDS

ADMINISTRATION OFFICIALS

PROFESSIONAL SUMMARY

Administration official with over 12 years of comprehensive experience in office management and bus driving, showcasing a robust blend of leadership, problem-solving, and organizational skills. Proficient in SAP, data entry, inventory management, and Microsoft Office, coupled with a proven track record of enhancing office efficiency and optimizing client data management systems. Eager to leverage expertise in logistics, computer networking, and effective communication to drive forward-thinking strategies and innovative solutions in future administrative roles. EMPLOYMENT HISTORY

2021 - 2022

Billing Specialist, Charter Communications

• Document customers’ account in CRS/TRS system

• Provide excellent customer service and an advocate for all Spectrum customers

• Resolve customer billing concerns.

• Use multiple Spectrum systems in a fast-paced environment.

• Research and provide information on customers’ accounts

• Educate customers on company products and services

• Process electronic debt and check payments on accounts Enhanced billing accuracy by meticulously documenting customer interactions in systems. Boosted customer satisfaction by resolving billing issues efficiently. Streamlined payment processes, enabling smoother customer transactions. Maintained high accuracy in customer account information through diligent research. Passionately educated customers on products, enhancing service value. Elevated billing system accuracy, diligently documenting interactions and payments. 2018 - FEB 2024

Bus Driver, Durham School Service

• Coordinated with school staff to ensure timely pick-up and drop-off

• Performed regular vehicle maintenance and cleanliness checks

• Communicated effectively with students, parents, and school staff

• Followed traffic and safety procedures to ensure the safety of all passengers

• Maintained accurate records of daily routes and mileage

• Developed positive relationships with students and parents through effective communication Safely transported 100+ students daily, achieving a 100% safety record over 3 years. Pioneered a student safety program, leading to enhanced route efficiency. Implemented a digital log for tracking maintenance, improving vehicle reliability. Introduced a feedback system from parents, boosting service satisfaction. Trained new drivers on safety protocols, fostering a culture of safety. Led a team in a pilot project for eco-friendly buses, reducing carbon footprint. 2015 - 2018

Customer Support S.O.S, Southwest Airlines

• Support and assist on the rollout of the new programs such as AlteaOne ResSell/Operate Program

• Immediate support for all internal customers

• Provides problem resolution of system/procedural related issues to different CS&S, GroundOps, Southwest.com, Travel Agencies, Federal Air Marshal, and Technology within Southwest

• Troubleshoot network and system errors.

• Train and guide agents through step-by-step procedural resolution and/or resolved issue, while also reporting errors to upper management to further investigate with technology

• Serve liaison between GroundOps and CS&S from headquarters to identify and troubleshoot system errors and report pertinent and informative information to technology for further analysis Led the AlteaOne ResSell/Operate rollout, enhancing operational efficiency and customer support. Implemented a new troubleshooting protocol, reducing system errors by 30%. Mentored over 50 agents, elevating team's problem-solving skills and system knowledge. Analyzed and reported system issues, resulting in a 20% decrease in network errors. Acted as a key liaison for GroundOps, enhancing communication and system reliability. Pioneered AlteaOne ResSell/Operate initiative, boosting operational efficiency. 2014 - 2015

Human Resource Manager, Lakeside Bus Company

• Maintained employee data and kept updated accounts of all employment records.

• Assisted in recruiting and training of new employees for drivers.

• Administered payroll information, compensation materials, and benefits programs.

• Trained and onboarded new employees and conducted orientations for few staff hires.

• Support daily operations of a busy human resources department.

• Mentored employees through personal and professional issues. EMPLOYMENT HISTORY

2012 - 2014

Bus Driver, Lakeside Bus Company

• Coordinated with school staff to ensure timely pick-up and drop-off

• Performed regular vehicle maintenance and cleanliness checks

• Communicated effectively with students, parents, and school staff

• Followed traffic and safety procedures to ensure the safety of all passengers

• Maintained accurate records of daily routes and mileage

• Developed positive relationships with students and parents through effective communication EDUCATION

AUG 2008 - MAY 2011

Associate Degree-Business Management, Milwaukee Area Technical College, Milwaukee, WI AUG 2004 - JUN 2007

High School Diploma, Genesis High School, Milwaukee, WI SKILLS

Data Analysis Leadership

Office Support Logistics

Shipping and Receiving Time Management

Data Entry CSR System

Organization Skills Excel

Microsoft Office Problem Resolution

CDL/DOT Certification Computer Networking

Inventory Management Quality Assurance

Problem Solving

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