SANDRA JOSEPH

Houston, TX Email: ad47xg@r.postjobfree.com Mobile : 346-***-****

PROFESSIONAL SUMMARY

A results-driven and customer-focused professional with six years of experience in providing exceptional service to clients. Proven track record of resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled in active listening, problem-solving, and maintaining positive relationships. Recognized for achieving Representative of the Year award for three consecutive years. Ready to contribute my expertise to enhance customer experiences and drive teams and organizational success.

WORK EXPERIENCE

FCC of Texas - TX 08/2023 - Present

Account Payable Specialist

● Process and manage all vendor invoices in a timely and accurate manner

● Compose effective accounting reports summarizing accounts payable data.

● Monitor payments due from vendors and promptly contact vendors with past due payments

● Balance monthly general ledger accounts to accurately record cost and month end accruals

● Process at least 100 invoices daily using Oracle NetSuite

● Reconcile vendor statements and handle payment complaints or discrepancies

● Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

● Obtain approvals on expense invoices to be paid made proper accounting entries in ledger

● Assist in annual processing, printing, and mailing of 1099 to vendors United Bank of Africa - Africa July 2018 - Dec 2019 Customer Support Specialist

● Address billing disputes, transaction issues, and account with discrepancies accuracy and professionalism.

● Provide support to customers with inquiries related to banking, loans, investments, and other financial products/services.

● Assist customers with account management, including account openings, closures, and updates.

● Collaborate with internal teams, such as finance, compliance, and operations, to resolve complex issues.

Globacom Telecommunication Limited -NG May 2014 - June 2018 Administrative Assistant

● Supported the executives in handling their personal schedule, calendar and meetings

● Coordinated domestic and international travel arrangements for the executives

● Partnered with clients and other Administrative Assistants for meeting coordination

● Managed complex calendars appointment for the executives and staff

● Scheduled and managed recurring and ad-hoc meetings and room booking across the company

● Utilized internal and external tools to provide coordination and appointments support

● Prepared and submit corporate card expense reports for the executives and staff

● Drafted and sent communications to employees on behalf of executives/managers

● Organized space planning, onsite and large offsite events. TECHNICAL/PERSONAL SKILLS:

● Proficient in MS Word, MS Excel (VLOOKUP, Pivot Table), MS PowerPoint, Oracle NetSuite, Microsoft Dynamic Enterprise, & SharePoint

● Proficiency in Outlook Mail and other internet applications

● Strong ability to communicate and work well with other people

● Excellent ability to prioritize work to meet goal and objective

● Efficient, detail-oriented, highly organized

● Highly trustworthy, discreet and ethical

● Effective writing and verbal communication expertise

● Strong interpersonal; people and stakeholders’ management skills EDUCATION

LAGOS STATE POLYTECHNIC – NG

Degree (HND) – Banking and Finance

FEDERAL POLYTECHNIC AUCHI - NG

Degree (ND) – Banking and Finance

Contact this candidate