YOLANDA U. PRESNELL, PMP, MPM, MBA

**** ******** ******, *******, ** 35022 E-mail: ad47wp@r.postjobfree.com

Cell: 205-***-****

BUSINESS SYSTEM ANALYST

Results-driven IT Project Leader, System Analyst, and IT Business Consultant with over 23 years of experience in Information Technology and Enterprise Project Management. Proactive: works closely with business clients and technology personnel during design, development, testing, and implementation stages. Recognized as an expert in full cycle project planning, implementation, and technical analysis. Proven ability to deliver substantial revenue, productivity, and quality improvements through well-managed, on-time projects. Particularly strong in staff development, including training, coaching, and evaluation. Ethical and loyal, maintains a high degree of confidentiality.

SKILLS

Agile/Scrum & Waterfall

Iteration/Sprint Planning

SQL Queries & Statements

Systems Integration/Migration

Project Scheduling

Budget Planning/Cost Control

Requirements Analysis

Client Relations

Testing/QA/Deployment

Quality Control Standards

Vendor Management

Cross-Functional Supervision

PROFESSIONAL EXPERIENCE

Gainwell Technologies Wisconsin (05/24/2021-10/22/23)

Programmer Analyst

Review and update all required and helpful documentation for software development

Create queries needed for claim data review and/or modification

Develop Unix and SQL software code in preparation for ongoing software code reviews

Attend code and system changes reviews and team meetings

Attend all required and mandatory company healthcare training

BBVA Compass Bank -Birmingham, Alabama (5/6/2019 - 12/31/2020)

Business Analyst/Scrum Master - Contract Position

Collaborated with multiple lines of business to develop business and IT data requirements

Translated business data requirements into data source mapping for implementation within the Big Data platform

Facilitated daily scrum meetings, backlog refinement, sprint planning, sprint reviews and retrospectives.

Performed data lineage analysis by tracking the data flow throughput process to identify initial data sources

Documented and mapped data dictionary metadata, including creation and assigning of field names and data definition

Developed and implemented team and project process improvement guidelines

Worked closely with business and IT development teams to create data schemas and troubleshoot system issues

Attended/facilitated daily stand ups to provide status updates for all assigned projects

Regions Bank – Birmingham, Alabama (03/15/2017 - 8/31/2018)

Business System Analyst/Scrum Master

Provided daily communications, scrum notes, sprints review reports, and project retrospectives

Reported progress to all stakeholders through sprint burn-down reports and velocity target updates

Facilitated and conducted scrum ceremonies (scrum daily stand-up, backlog refinement, sprint planning and retrospectives)

Tracked and communicated sprint backlog, sprint burn-down metrics, team velocity and sprint/release progress

No Protected team from over-commitment, managed project backlog, and prioritized resolutions of defects/bugs

Organized and managed the change control process and documentation for enhancements and change requests

Used JIRA to set up and manage project task, defects, and enhancement activities

Translated business requirements into system requirements for new and existing systems

Developed test plans/scripts and test cases for all assigned projects and maintenance releases

Performed SIT testing for existing system upgrades and major development projects

Participated and assisted business units with UAT script development and testing

Developed process flow & Activity Diagrams, Test Cases and perform functional testing

Analyzed and evaluated new and existing systems progress and provide results

Prepared program specifications and developed coding logic flowcharts

BBVA Compass Bank -Birmingham, Alabama (11/15/2016 - 03/10/2017)

Business Analyst/System Analyst - Contract Position

Prepared technical reports by collecting, analyzing, and summarizing current information and trends

Analyzed requirements; constructed workflow charts and diagrams; studied existing system capabilities

Monitored action items and implemented tracking to reflect the current work in progress and to ensure all SLAs were achieved on time

Defined the source to target data mappings, business rules, and data definitions

Performed exporting, importing and data cleansing from the existing system to the newly developed system

System Analyst - Contract Position (06/01/2016 - 08/08/2016)

Defined and translated requirements into technical specifications by conferring with the client and internal staff

Developed alternative solutions to balance cost, benefits, and improve adequate testing possibility

Scheduled and facilitated meetings with various groups: Clients, Architecture, developers, and Risk department

Defined project requirements by identifying project milestones, phases, and establishing the project budget

Education Corporation of America – Birmingham, Alabama (12/15/2014 – 10/22/2015)

Solutions Architect/Project Manager

Performed requirement analysis to guide the solution design process for each Solution Request received. Negotiated contract agreements with third party vendors to ensure all infrastructure needs were identified

Developed business cases, MS Project plans and total costs of ownership for solutions projects

Led, identified, tracked, monitored, and communicated on project related issues, scope changes, variances, and contingencies

Worked across functional organizational and geographic lines to facilitate and integrate the contribution of subject-matter expert operations and IT resources to design detailed solution architectures and operating models

Facilitated daily Scrums, testing, and sprint reviews on product backlog task for major project releases

Prepared solution architecture documents and presentations for review and governance to drive the necessary sign off with IT leadership

Determined Infrastructure LAN/fiber and/or Firewall requirements and scheduled installation

Honda Manufacturing of Alabama – Lincoln, Alabama (04/23/2013 – 12/12/2014)

Regional - IT Program Manager - Contract Position

Program Oversight: Led deliverables of 3 Programs consisting of 3 – 5 project plans

Delivered status/risk reports, scheduled & facilitated meetings that include all internal/external team members

Developed and Managed Microsoft Project Plans for multiple department’s IT projects

Facilitated/Documented project scope, goals, and deliverables for small to large projects

Organized and facilitated agile daily scrum for system updates, modification, and code roll outs

Used JIRA for collaboration of issues and project task tracking of test results for team members

Trained, guided, and assisted developers and or end-users in use of JIRA/Confluence workflow procedures

Coordinated with Applications Support management by assigning service request and code development to resources from multiple Sites

Managed Budgets ranging from $50k to $250k for Program/Project development and Application Support efforts with EVM data provided to management quarterly

Managed the deployment of application updates to multiple lines and sites and gathered test results

Reviewed and negotiated contracts with clients, vendors, suppliers, and subcontractors

Managed infrastructure activities: LAN, Fiber, Network, & Firewall requirements and Installation

Facilitated sprint planning, daily scrums, testing, retrospectives, and sprint reviews

IT Business Analyst (04/23/2012 – 04/23/2013)

Served as liaison between business and technical team to ensure understanding of current processes and applications

Analyzed business requirements and processes through meeting with client, team, and workflow analysis

Translated Functional and/or Business Requirements through use cases and workflow/process diagrams

Wrote User Stories based on the requirements gathered from all the stakeholders/client

Developed product backlog, Sprint Backlog, and managed User stories within JIRA

Monitored and Presented status reports defining project progress, issues, and solutions

Analyzed and led the planning and implementation of service request projects

Created and assisted test team in creating test plans, test schedule, and test results for Leadership reporting

AT&T – Kelly Mitchell – Birmingham, Alabama (04/04/2011- 4/20/2012)

Business Analyst/PM - Financial Management- Contract Position

Managed enhancing programs, including large initiatives and Group Business Cases (GBCs)

Approved/Reworked Project Budgets starting at $100k for Phase 2 through 5 work effort to completion

Trained Project Managers on financial tracking and the management perspective of Project Management

Accumulated project estimates and funding approval from IT Governance

Created and provided monthly MS Project budget reports to upper Management

Camber Corporation Anniston Army Depot - Anniston, Alabama (03/01/2010 – 10/31/2010)

Project Manager/Senior Technical Analyst - Contract Position

Assisted with data migration, data mapping field to field from legacy system to SAP MM conversion process

Participated in the overall and day-to-day transition from the standard Depot System to the Logistic Modernization Program (SAP MM)

Managed Master Data within the Material Requirements Planning (MRP) software and initiate corrective action

Gathered MRP requirements and compared MRP data output against actual physical inventory

Assisted in the migration from Mainframe to Client server on database materials

Facilitated training sessions for new employees/Contractors

SunGard : Financial Software - Birmingham, Alabama (07/14/2008 – 12/01/2009)

Software Engineer Healthcare Industry

Built systems and implemented system enhancements which include gathering, developing, installing, testing, and training end-users on the IDX FlowCast and ImageCast systems

Analyzed user/business requirements, provided system design and programming support for in-house developed applications

Tracked software customization, defects, and issues, and gathered system requirements via the SDLC (Software Development Lifecycle) process

Participated in weekly status meeting to provide project updates to Management

Created and/or updated user guides and training materials for end-user troubleshooting

Info Tech - Atlanta, Georgia (07/10/2006 – 02/28/2008)

Development Project Manager/Scrum Master Transportation Industry

Managed multiple technical projects (SiteManager, SitePad, and SiteXchange) generating over $3M dollars

Delivered projects on time and within acceptable criteria as the team transition to the Agile Methodology

Managed budgets cross-functional teams of up to 20 developers and 5 testers

Proactively managed Software Development Projects following the SDLC (Software Development Lifecycle) process and the Agile Methodology from initiation to implementation

Developed, managed, and tracked detailed project plans within PlanView which included budgets, timelines for scheduled activities and dependencies

Facilitated gathering system requirements for requested enhancements/customizations

Prepared Proposals, Estimated documentation, and deliverables for software development projects

Produced project status reports, reported issues, evaluated risk, and resolved day-to-day issues

Created EVM (Earned Value Management) data for project reports to upper management

Reported progress to all stakeholders through Sprint Burn-Down Reports and Iteration Burn-Down Reports

Created Project fiscal year backlog list obtained from Serena Team Track in conjunction with product owner

Coached, mentored, and led team to use Agile methods from Scrum in a Rational Unified Process (RUP)

ACCENTURE Consulting – Birmingham, Alabama (07/2000 – 01/2006)

Client: BellSouth Telecommunication Industry

IT Project Manager

Managed IT projects with EVM via the SDLC (Software Development Lifecycle) process and in-house methodology during review, audit, testing within scope, time, and cost to meet customer satisfaction

Monitored project activities/resources from initiation to completion of projects

Prepared Project Charters, Issue/Risk Management Plans, Lessons Learned, etc.

Gathered customer requirements, interfaced with the customer and external application vendors on technical and non-technical issues

Performed QA process testing consisting of unit, system, and user acceptance testing

Coordinated peer reviews for change management documents and project code

Developed Project Plans, work requests and action item logs

Scheduled and conducted Sarbanes Oxley (SOX) brown bag training sessions

Performed SOX audits on work request and change control processes for internal IT

Created Projects within NIKU Workbench to Plan, budget, and schedule activities

Coordinated with staff to perform work breakdown structures and schedules application enhancements and new development efforts

Developed test strategies, test plans, and workflow to provide acceptable results to clients

Participated in the weekly senior director status calls

Served on SEPG (Software Engineering Processing Group) focus group to modify software configuration management processes

Software Developer / Software Configuration Manager

Developed, scheduled, and migrated batch code changes to production

Scheduled and performed software configuration audits for six applications

Scheduled, facilitated, and prepared change control board meetings and meeting agenda for seven midrange applications

Performed ongoing maintenance support activities for applications coded in C++ and COBOL

Created UNIX Korn shell scripts for DDS (Data Distribution Systems) which produced packages for installation on UNIX operating systems

Wrote complex SQL queries for data validation against various reports

Gathered requirements, time estimates, and schedules for each work effort

Reviewed business requirements /design specifications to meet client needs

Coached new and existing staff members on creating data distribution system packages

Facilitated code reviews; participated in peer reviews and lessons learned sessions

The SSI Group, Inc. - Mobile, Alabama (10/1996 – 07/2000)

Team Lead of Software Development Healthcare Industry

Supervised and mentored a team of five software developers

Coordinated with healthcare carriers to receive accurate and timely transmission of data

Ensured software developers have Healthcare carrier specification manuals, and the necessary test data to complete (SSR) System Support Requests

Coordinated with the Registration Department and Corporate Account Executives to ensure information needed to develop New Lines of Business was obtained

Coached new software developers in coding and maintaining edits in FoxPro 2.6

Provided strong leadership, team building, mentoring, and negotiation skills

Interfaced with clients from Hospitals/Physicians’ offices and internal programming staff on implementation and completion of all internal/external documents necessary to complete SSRs

Software Developer (10/1996 – 12/1998)

Analyzed, designed, and reviewed FoxPro program logic to meet project specifications and departmental standards

Performed troubleshooting & debugging of missing data during medical claims processing

Provided user requirements analysis and coded new and enhanced FoxPro edits

TECHNOLOGY SUMMARY

Operating System – SUN Solaris, HP-UNIX, MVS, AIX, Windows XP, Vista, & 7, IBM-4341

Programming Languages - Visual C++, SQL, Korn Shell, Visual Basic 5.0 and 6.0, COBOL,

Turbo Pascal, Assembler, LISP, BASIC, Prolog, Smalltalk, FoxPro 2.6

Application Software – Microsoft Office Suite, Microsoft Visio, Lotus 123, Lotus Notes, WordPerfect,

PFS: First Choice, Mercury Test Director, Mercury WinRunner, CONNECT: Direct, NIKU Workbench, Clarity, PeopleSoft CRM, DDS, WinDDS, ImageCast, FlowCast, Ingenix, ConnectR, Remedy, PlanView, Microsoft Project, FrontPage, SAP (System Application & Products)

Databases- d-Base IV/SQL, Oracle 10g, Microsoft SQL Server Management Studio 2016

Content Management Software - Documentum, SharePoint

EDUCATION

Keller Graduate School of Management, Atlanta, Georgia

Master’s in Business Administration

September 2013 - December 2014

Master’s in Project Management

January 2007 – April 25, 2008

The University of South Alabama, Mobile, Alabama

Bachelor of Science in Computer and Information Science – Minor Business Management,

January 1988 - June 1993

CERTIFICATION

Project Management Professional certification (PMP)

Certified Scrum Master (CSM)

Certified Claims Adjuster – Alabama, Texas, & Louisiana

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