Josue Gordea

Contact 602-***-****

Work Experience

Dickens Quality Demolition

Demo Tech

November 2019- February 2022

● Preparing tools and getting our safety forms filled out with all possible hazards

● Assisting our foreman with any equipment being checked and ready filled with proper fuel

● Hard labor consisting from picking up slabs of concrete weighing 75 to 100 lbs, moving wheel barrows back and forth to dump

● Shoveling rocks, dirt and debris

● Clean up was always done at the end of the day

Phoenix, AZ

Web Advisor

Endurance Phoenix, AZ September 2018- November 2019

● Respond to inbound calls in a busy call center

● Assist small businesses create and manage their web presence

● Provide world class customer care to business owners

● Troubleshoot 404 to 500 errors on their WordPress site

● Consult and make recommendations on products that will help small businesses grow Sales Associate/Customer Service

GoDaddy Phoenix, AZ September 2017 -June 2018

● Managed customer accounts through high level of consultation

● Directly responsible for selling GoDaddy products and services

● Served as a GoDaddy product expert who helped advise customers what the best solution to their goals are

● Answered questions and troubleshot issues related to customers’ accounts, billing, and products

● Met daily and monthly revenue targets and other metrics related to adherence, and survey scores

● Fielded inbound calls from new and existing customers while working within a non-scripted call flow

Bilingual Customer Service Agent (temporary position) Liberty Mutual Insurance Company Phoenix, AZ February 2016 - August 2016

● Received inbound call in a high-volume call center

● Responded to 115-130 calls a day

● Updated 3rd party request

● Provided assistance with billing calls from policy holders

● Handled cancelled policies

● Ensured policies were approved to be reinstated

● Worked with multiple databases

Bilingual Customer Service Representative

Guardian Protection Services Phoenix, AZ March 2015 - December 2015

● Responded to inbound calls in a call center setting

● Provided excellent customer service.

● Utilized Microsoft Word to type contracts, agreements, and addendums

● Utilized Echo Sign to create new residential agreements

● Notated alarm reports

● Troubleshot alarm systems

● Utilized 5 programs simultaneously

● Added or extended customer contracts

● Scheduled service for alarm repair

Bilingual Customer Service Agent

Logisticare Phoenix, AZ February 2012-March 2015

● Scheduled medical transportation for insurance members

● Provided excellent customer service

● Verified eligibility forms

● Utilized Microsoft Word, LCAD

● Responded to inbound/outbound calls, 80-100 per day

● Trained new employees

Outbound Sales Representative Phoenix, AZ March 2010- January 2012 West Business Service

● Sold services for Direct TV and AT&T

● Called members to upgrade their plans and assisted with plan issues Sales Associate

Gymboree Outlet Phoenix, AZ March 2007 - March 2010

● Cashiered, stocked and maintained inventory

● Provided excellent customer service to every customer

● Translated for Spanish speaking customers

Education

Tempe High School

Diploma received

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