Candice McCarty

*** ******** *** **, **********, TX 75167 * 903-***-**** * ad47tf@r.postjobfree.com

CAREER OBJECTIVE

Dedicated and detailed – oriented Insurance Adjuster with 4 years of experience in assessing and managing claims. Proficient in conducting investigations, analyzing policy coverage, and negotiating settlements. I’m seeking to leverage my expertise to contribute to the success of your company.

CORE COMPETENCIE

Proficient in using industry-specific software to streamline claims processing.

Proven track record of efficiently processing insurance claims for various types of policies.

Analytical and investigative skills, with a keen eye for detail.

Strong understanding of insurance regulations, policies, and procedures.

Effective communicator and negotiator, able to maintain positive client relationships.

Over a decade of work experience in various management roles.

PROFESSIONAL EXPERIENCE

Pilot Catastrophe

Field Adjuster

October 2021 - October 2024

Managed a caseload of hail/wind property claims

Conducted investigations to determine coverage, liability, and damages.

Utilized claims management software NextGen to document and process claims efficiently

Efficient in using SettleAssist to outline estimates.

Handled Large Loss Hurricane Claims

Created footprints prior to paying policy limits

Authority to settle in the field

Alacrity Solutions

Field Adjuster

February 2021 – September 2024

Investigate properties for freeze and sewage back up. Created estimates outlining repair costs in Xactimate.

Mapped all claims in XactAnalysis, ensured all documents uploaded correctly, and responded to the inside adjusters inquires in a timely manner.

Efficiently handled high case water claims with accuracy and care

Handled large loss claims that exceeded $100k

Gathered and documented contractor’s invoices and estimates, to process supplements

Investigate properties for wind/hail damages, and created estimates outlining repair costs

Utilized Symbility to process Liberty Mutual claims efficiently

Inspected Progressive wind/hail claims, in Iowa and Texas

Inspected Stillwater wind/hail claims, in Iowa

Obtained USAA Certification, and handled claims in multiple states

The Best Claims Solutions

Desk & Field Adjuster

December 2022 – June 2023

Cat Desk Adjuster for UPC – first contact, reviewed Field Adjuster’s reports, assigned adjusters to reinspect properties, setup water mitigations, collaborate estimates, and settle claims

Handled the contractors supplement request

Issued payment to the insureds, and vendors

Updated the insured of the claim status, and followed up on the promised date

Determined coverage based on the policy limits

Cat Field Adjuster for State Farm – inspected, created estimates, and settled large loss residential/commercial properties in Oklahoma City

EA Renfroe

Field Adjuster

July 2022 – March 2023

Documented claims utilizing ECS and Xactimate

Met with the insured’s contactors and Public Adjuster to inspect the risk

Effectively handled difficult calls from the insured, Public Adjusters, and contractors

Communicated with business owners, managers of commercial properties, and addressed concerns

Outlined estimates, and settled wind/hail claims in Chicago

Handled farm and crop wind/hail claims in Minnesota

Completed a State Farm wind assignment in California

Clutch Fitness Club

Personal Trainer

March 2018 – Present

Online, and face to face marketing

Enter and edit customer orders, send order confirmations/reports to customers, and schedule trucks for customer deliveries

Inventory Control

Conduct preliminary meetings with potential clients

Create and post training schedules for fitness clients

Conduct one – on – one personal training sessions with clients, assessing their fitness levels, goals, and limitations to develop customized exercise programs

Provide instruction and guidance on proper exercise techniques, ensuring safety and effectiveness

Track process and adjust programs as needed to achieve desired results

Offer nutritional advice and meal planning to complement exercise programs

Educate clients on exercise physiology, anatomy, and injury prevention to enhance their understanding of fitness principles.

ChelleComm

Vice President

Nov 2018 – July 2022

Manage a team of executives in a high volume and production driven sales environment, and consistently surpassed the company targeted benchmarks.

Monthly sales increased by 37%, funding 45%, and cancellation decreased by 42%

Developed procedures to make processes more efficient, updated operation manuals, and created analytics to highlight the company’s benchmarks

Composed competitive compensation plans for the sales department

Established and maintained relationships with the company’s vendors

Created a customer retention department to ensure the company retain existing clients

Brinks Home Security

Business Driven Quality Manager

Nov 2014 – October 2018

Developed and implemented a quality system to ensure both compliance and standards were met by the Retention, Relocations, and Winback departments.

Support activities to attract and develop quality talent through hands on recruiting, hosting information sharing sessions, and mentoring of early talent.

Overseen a team of Managers that coached and developed new hires for the first 90 days prior to assigning them to their designated departments.

Hosted monthly meetings with the VP, Department Directors, and Managers to discuss the department trends, and competitor’s strategies

Set standards of performance for quality, and measured progress

Composed competitive compensation plans for the departments

Managed and trained over 80% of the department’s employees

EDUCATION

Issa Certified, Fitness Trainer August 15, 2019, Dallas, TX

Diploma ATI Career Training Center June 15, 2011, Dallas, TX

Associate of Arts in Business Management Kilgore College August 8, 2006, Kilgore, TX

LICENSE

Licensed Adjuster Property & Casualty April 8, 2019, Dallas, TX

ADDITIONAL SKILLS

Proficient in Microsoft Office Products.

Strong verbal and written communication skills.

Excellent attention to detail.

Ability to analyze and interpret information to solve problems.

Records Management

Ability to work tight deadlines.

REFERENCES

Available upon request

Contact this candidate