RESUME

SATELLI RENUKA

E-mail : ad47sz@r.postjobfree.com

Mobile: 741-***-****

Date of Birth: 23/05/1993

OBJECTIVE:

To work in a challenging environment that promises growth as well as opportunity to learn more. To shoulder responsibilities effectively and contribute towards the growth of the organization with the skills I possess and have developed.

PROFESSIONAL EXPERIENCE:

Having 4 years of experience as Digital Interaction Advisor in SiriusXM and Kohls.

ACADEMIC PROFILE:

S.S.C. From Genius Grammar High School in 2009 with 89%.

Intermediate from Sri Chaitanya Junior college in 2011 with 86%.

B. Tech (ECE) from Krishna Murthy Institute of Technology and Engineering in 2015 with 66%.

EXPERIENCE SUMMARY:

Organization : [24] 7 [MAR2017-JAN2021]

Process : SIRIUSXM

Role : DIGITAL INTERACTION ADVISOR

[24] 7 is a software and services company that is redefining the way that companies interact with customers.

Work Profile:

Addressed customer service inquiries in a timely and accurate fashion. Properly directed chats queues to improve flow.

Handling exception team and providing high quality service to achieve maximum customer satisfaction.

Responsibilities:

Understanding the query of the customers and assisting the customer to resolve the problems.

Handle changes in policies or renewals.

Take payment information and other pertinent information such as addresses and phone numbers.

Inform customer of deals and promotions.

Manage large amounts of incoming chats.

Assist with placement of refunds and returns.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Good interpersonal skills with an ability to understand the customer’s problem and solving them.

Working extra hours to meet deadlines, as required and where reasonable.

Organization : [24] 7 [SEPT2016-JAN2017]

Process : KOHLS

Role : DIGITAL INTERACTION ADVISOR

[24] 7 is a software and services company that is redefining the way that companies interact with customers.

Work Profile:

Provided accurate and appropriate information in response to customer inquiries.

Responsibilities:

Providing advice on purchasing products or services.

Sell products and services.

Converse with clients in a polite and professional manner.

Suggest, promote and guides clients on filling complaints, refunds and replacements.

TECHNICAL PROFILE:

Packages: Ms Office

Operating System: Windows 2007

PERSONAL TRAITS:

Adaptable to any kind of environment

Ability to work as part of a team and Strong Relationship building skills for knowledge sharing and achieving the results among team members.

Quick learner and excellent team player, ability to meet tight deadlines and work under pressure.

HOBBIES:

Listening songs

PERSONAL PROFILE:

Father’s Name : S MALAKAIAH

Date of Birth : 23 May 1993

Languages Known : English, Hindi, & Telugu.

Marital Status : Single

Nationality : Indian

DECLARATION: I hereby declare that all the information furnished above is true to the best of my Knowledge.

Date:

Place: (SATELLI RENUKA)

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