PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

CINDY

HARWOOD

Flat Rock, NC 28731 828-***-**** ad47sw@r.postjobfree.com Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as a problem-solver who is driven, dedicated and a hardworking leader with a history of streamlining operations and increasing results.

Supervised a team of 54 field staff members.

Worked extensively for eight years with healthcare government and audit agencies: CMS, DHHS, JCAHO, etc.

Schedule Management

Process Improvements

Proficient in Microsoft Suite

Customer Service Management

Performance Evaluations

Scheduling

Employee Motivation

Payroll Administration and Timekeeping

Recruitment

MAY 2019-MARCH 2024

Operations Coordinator Premier Home Health Care Services, Inc. Asheville, NC Supported company growth by identifying new markets and devising strategies to penetrate them successfully.

Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Compiled training materials for new employees and tracked skill development. Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.

Assisted in recruiting, hiring and training of team members. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

Ensured compliance with industry regulations, keeping accurate records and managing audits as required.

Skilled at working independently and collaboratively in team environment. Proven ability to learn quickly and adapt to new situations. Works well in team setting, providing support and guidance. Uses strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Organized and detail-oriented with strong work ethic. AUGUST 2011-MAY 2019

Medical Staff Coordinator HCA/Mission Hospital Asheville, NC Improved communication between departments by organizing regular interdisciplinary meetings and providing comprehensive meeting minutes. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Managed sensitive information with discretion, ensuring confidentiality of patient records and employee files.

Streamlined credentialing processes for faster onboarding of new medical staff members.

Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability. Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.

Ensured compliance with regulatory standards by conducting regular internal audits of departmental policies and procedures.

Contributed to facility accreditation efforts by preparing necessary documentation and coordinating site visits from accrediting agencies. Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.

Self-motivated, with strong sense of personal responsibility. Applied effective time management techniques to meet tight deadlines. Strengthened communication skills through regular interactions with others. Used critical thinking to break down problems, evaluate solutions and make decisions. AUGUST 1997-MARCH 2011

Assistant to the President Employee Assistance Network Asheville, NC Streamlined communication by managing correspondence between the President''s EDUCATION

office and various departments.

Maintained confidentiality with sensitive information, ensuring secure storage and discretion at all times.

Supported decision-making processes by conducting thorough research and providing important data to the President.

Promoted a positive work environment through professional interactions with staff members at all levels of the organization.

Managed competing priorities effectively while providing administrative support during high-pressure situations such as board meetings or accreditation visits. Provided high-quality document preparation services including drafting speeches, reports, presentations, and official correspondence for the President''s approval. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

No Degree: Business Administration

Asheville-Buncombe Technical Community College, Asheville

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