EDUCATION

Dedicated hospitality professional/college student skilled in working under pressure and

adapting to new situations and challenges to best enhance the organizational brand with history of meeting company goals utilizing consistent and organized practices seeking hospitality position. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements with a proven track record of building customer relationships and successfully closing sales. Possess excellent interpersonal and time management skills, highly organized professional and remain calm under pressure. Organized, dependable and highly successful at managing multiple priorities with a positive attitude.

SEMYRA

STEPNEY

STUDENT

Wentworth Insititue of

Technology

Bachelor in Industrial Design

2021-Current

Willingboro High School

2018-2021

SKILLS

Store with members and guests, assist clients in grasping the benefits of regular massage, skincare, and stretching. Facilitate clients' access to retail products that amplify the positive effects of the services they receive. Our team is dedicated to providing exceptional experiences for each client. Your responsibilities include enlightening guests about our wellness program, guiding skincare clients in selecting suitable services and products, and supporting our service providers. Manage service scheduling, handle phone inquiries, address issues, and maintain client confidentiality. Contribute to daily operations, including appointment confirmations. SALES & CUSTOMER SERVICE ASSOCIATE MASSAGE ENVY CHERRY HILL NJ June 2022 - April 2023

Secretary at Tabernacle Baptist Church, Burlington, NJ April 2023 - August 2023

Responsibilities:

Preparation of weekly announcements

Handling email and postal correspondence on behalf of the Pastor Maintenance and processing of documentation for guest preachers Management of scheduling, telephone communications, meetings, and other administrative duties for the Pastor

Creation of electronic forms for conferences, the church website, and events using diverse graphic design software

Coordination of the weekly delivery schedule to prompt the Social Media team to publish all approved documents

267-***-****

ad47rc@r.postjobfree.com

31 Thornhill Lane

WORK EXPERIENCE

Guest Relations and Customer Service

Social Perceptiveness and Exceptional

Interpersonal Skills

Customer Assistance and Dispute

Resolution

Cash and Credit Handling with Precision

(POS System)

Operations Management

Code Inspections and Security Surveillance

Proficiency in Emergency Evacuation

Protocols

Competency in Microsoft Office and Google Suite

Effective Listening Abilities

Strong Multitasking Skills

Proficient in Retail Store Operations including

Opening and Closing Procedures

Skilled in Persuasive Selling Techniques

Commitment to Policy Adherence

Demonstrated Success in Product and Service Sales

Experience in Ride Setup, Equipment Inspection,

and Safety Protocols

Emphasis on Teamwork and Collaborative Efforts

Excellent Time Management Skills

Sales Expertise

Store associates assist customers with in-store purchases, while the Customer Service team manages returns, online orders, and addresses customer inquiries via phone, encompassing both in-store and online matters.

Implemented and executed customer service initiatives to reduce wait times. Upheld customer satisfaction through proactive strategies tailored to meet customer requirements and resolve issues promptly.

Offered primary customer assistance to both internal and external customers. Informed customers about promotions and provided detailed product information. Demonstrated products to customers to enhance awareness, generate interest, and drive sales. Handled a high volume of customers daily with a positive demeanor, emphasizing customer contentment.

Resolved product or service-related concerns to boost retention and sales. Executed exceptional sales floor merchandising and sales techniques. Supported customers in scheduling appointments, fulfilling special orders, and organizing merchandise pick-ups.

Responded promptly to customer calls to minimize hold times. Addressed customer inquiries regarding available merchandise, ongoing sales, pricing, and upcoming company updates.

CUSTOMER SERVICE ASSOCIATE JCPENNEY CHERRY HILL NJ Aug 2020 - July 2021

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