SKILLS

Active Directory, Microsoft***, Exchange Server,

Networking

• Active Directory user accounts, groups and

GPOs

• Exchange Server and Mailbox

• Troubleshooting network and Outlook

issues

• Cisco Router configuration and support

• Arista and SonicWall routers

• Software installation

• Data backup using Veritas Backup

• Imaging PC

• Windows Autopilot

• Teams, town hall meetings, webinars, and

live events

• Microsoft365

• Linux and PowerShell

• Cloud PC, azure VMs

• MAC OS and mobile devices

• Effective communication

• Customer care

• Mobile Device Management (MDM) /

Microsoft Intune

• Voice Over IP

CERTIFICATION

• CompTIA Network+

• Microsoft Azure 900

PROFESSIONAL SUMMARY

I am an IT professional with expertise on computer networking. I have 3 years of experience on active directory management, Microsoft365 management, Exchange Server Management, Network Connectivity support. I am seeking to leverage a broad technical background to secure a challenging position as a technical support specialist.

EXPERIENCE

IT Support Specialist

Orion IT Consulting 2020-present

• Administrate Microsoft 365 focusing on Exchange Online, OneDrive, and Teams management

• Troubleshoot Outlook issues and prove user support

• Help reset passwords in both on-premises Active Directory and Entra ID systems

• Managing and supporting Windows, macOS, and mobile devices

• Perform PC imaging for deployment and maintenance

• Provide basic network connectivity support, including internet, network drives, and VPN troubleshooting

• Able to assist end users remotely using TeamViewer, Quick Assist, and Teams platforms

• Respond to client inquiries via telephone and email

• Use online ticketing systems (Fresh Desk and Service Now) for efficient issue tracking and resolution

• Able to configure laptops, desktops, Cisco phone, servers

• Fix BSOD issues caused by hardware or software failures

• Able to install software

• Support users to resolve printer issues

• Manage Voice Over IP for Teams and Cisco phone.

EDUCATION

Tribhuvan University, Nepal

B.Sc. Environmental Science, 2009

SUJATA MAHAT

Newark, DE 19702

Email: ad47r9@r.postjobfree.com

Phone: 612-***-****

SUJATA MAHAT

Newark, DE 19702

612-***-****

ad47r9@r.postjobfree.com

Contact this candidate