Mohamed Nasr Abdel Rahman

+ PROFESSOINAL PROFILE

Telecom Operations experience: 14 years of experience in telecom operations in different roles.

Management: 8 years of management experience in different roles managing around 50 employees.

Management: Line & Function management

Awards and Recognition:

- Head of Global Customer unit recognition.

- Customer operations recognition.

- Head of Managed services recognition.

- Ericsson shares award.

- CTO recognition.

- Head of Egypt customer unit recognition.

+ PROFSESIONAL EXPERIENCE

Feb. ‘2020 – present Front Office Manager Ericsson Managed services- Omantel account

Leading Front office team (about 55 employees) including customer’s employees to deliver contract KPIs & SLAs.

Line manager for 20 employees

Applying MS standard processes in Omantel’s network. Event Management, Fault management, Incident management, problem management & help desk.

Working with the Human Resources Business Partner to recruit, interview, select, hire and employ new employee based on the validated budget

Providing oversight and direction to the employees in accordance with the Company’s policies and procedures

Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities

Empowering employees to take responsibility for their jobs and goals

Delegating responsibility and expect accountability and regular feedback

Fostering a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict, and expeditious conflict resolution

Maintaining employees work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

Maintaining transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, Teams message, and regular interpersonal communication.

Having control at all times on the costs and use the resources at their best; to be able to set an agile organization within the team

Consciously create a workplace culture that is consistent with the overall Company’s and that emphasizes the identified mission, vision, guiding principles, and values of the organization

Ensuring that the Business Unit Operational margin target is reached

Managing the team efficiently in a smart way during crises.

Proposing and implementing smart way of working by introducing automation & AI replacing a lot of manual works by smart tools.

Muscat, Oman +968******** ad47r5@r.postjobfree.com DOB: 11-Apr.-1983

Jun. ‘2015 – Feb. ‘2020 Front Office Domain Manager Ericsson Managed services- Etisalat account

Leading Front office team (about 50 employees) to deliver contract KPIs & SLAs.

Overall responsible for the delivery of First Level Assurance for technical domain.

Coordination with Internal and external teams inside & outside NOC.

Creation & updating of process documents to meet MSTOP criteria and ensure that these processes are enforced.

Identifying & measuring employees’ performance on monthly basis with fixed aspects & KPIs.

Thinking & implementing the best ways/tools to increase the team efficiency, productivity, improving WOW and to meet the company’s financial targets.

Choosing the best competitive resources to join the team meeting the assigned OPEX.

Implementation of organization strategic decisions/changes and creating a mitigation plan to fill all gaps.

Attending meetings with the customer/external teams to resolve any conflict and to ensure customer satisfaction.

Helping Front office Manager & NOC Manager to achieve their targets & strategies.

Always developing the team's strategy to meet the company's strategy.

Conducting mentor ship program for Shift leaders & team leaders to always have high calibers.

Supporting other departments inside the organization to achieve the organization's targets.

Assist Management in managing crisis during incident occurrence.

Ensure that the team is delivering with the higher quality needed to be always better than other competitors.

Setting Business continuity plan and ensure that it's being applied.

Setting career progression plan for employees according to their competence level.

Structuring annual salary review for outsource employees.

Acceptance of monitoring capabilities of new services & nodes before being monitored by Front office.

Conducting useful programs for the organization in different subjects.

Proposing & Implementing IT solutions within front office that save cost to the company.

Sep. ‘2012 – Jun. ’2015 Front Office Shift Manager Ericsson Managed Services- Etisalat account

To be responsible for leading the Network Surveillance work to fulfill the performance levels within the shift.

To perform shift change procedures.

To co-ordinates activities due to alarm or event within Network Surveillance unit.

To be responsible for interfaces towards other departments.

CR Audit and be sure that FO team is managing CR procedures.

Audit on all team members and be sure that FO SLA and KPIs are fulfilled

To be responsible to manage SLA KPI and PI.

To perform audit and ensure health check to make sure all incidents has been recorded by shift engineers.

To control that the Network Surveillance unit follows Escalation process.

To ensure good communication and information flow between staffs.

To escalate the service affecting problems to higher management as per defined processes.

To co-ordinate change request implementation within Network Surveillance unit.

Multivendor Handling (ZTE,Huawei,Intracom,Alcatel, Proxim, SIEA,Cisco, Juniper).

Ensure FO team to do Data collection & 24 hours monitoring

Jan. ‘2011 – Sept. ‘2012 Front Office Access BSS Leader Ericsson Managed Services- Etisalat account

1’st Level Support for any Transmission problem using Mini-link Manager, ADM Manager Tools and SOEM (Service over Microwave).

1’st Level Support for any problem Regarding the 2G or 3G Network.

Familiar in using Moshell and WinFiol.

Take full responsibility for resource alarm monitoring and alarm management 24/7(2G, 3G, BSC, RNC) to meet the required KPI.

Network Surveillance, operation and maintenance in cellular network in NMT 900 standard

(TDMA) and GSM (900/1800), WCDMA (we are using surveillance 3G networks (WCDMA)). Responsibility & experience in monitoring, analyzing & correcting incoming alarms and service.

Fault Reporting, corresponding with field maintenance, daily, weekly fault reporting, customer service support; troubleshooting, manual backup.

Using applications of OSS for surveillance (Alarm Status Matrix and Alarm List Viewer, Command Handling Terminal (CHA), Operations Procedure Support (OPS), AXE Library Explorer (ALEX) Alarm log Browser- searching alarm history for NE or sites).

Experience with RBS 2000 series and RBS 3000 series.

Trouble Ticket Handling.

Own Outage SMS Notifications and updates with respect to critical incidents.

Jan. ‘2010 – Jan. ‘2011 Front Office Dispatcher Ericsson Managed Services- Etisalat account

Monitoring and supervision of alarms on NOC.

Creation, Dispatch, Follow up and Closure of network trouble tickets.

Escalation of network trouble tickets to Field operation team or BackOffice.

Doing Daily Reports.

Jan. ‘2007 – Jan. ‘2010 Field Maintenance engineer Ericsson Managed Services- Etisalat account

Manage a dedicated zone to Maintain and Repair any hardware and software fault in the Ericsson equipment in the sites of this zone (2G cabinets, 3G cabinets, transmission Equipment) and take what a necessary action to keep KPI the availability at 99.95%.

Level 1 maintenance for Ericsson equipment.

Manage to Perform Corrective and Preventive maintenance for GSM Network & its equipment [Power panels, rectifiers, Batteries, BSS equipment, Transmission equipment, Node B].

MW Link's installation & maintenance and software used for Ericsson.

Microwave troubleshooting RSL, Bit Error Rate, ODU and IDU replacement.

Dealing with all types of TN type (2P – 6P – 20P) all types of capacity as (16 E1 – 32 E1 – 40 E1 – 48 E1-STM-1).

Installation & maintenance Ericsson BTS (RBS2116 – RBS2216 – RBS6000- RBS3107- RBS3206) and software used.

Commissioning and Calibration for BTS,Node-B,Mini-Link TN, HC (Ericsson).

VSWR Test and corrective.

Maintain the ADM (OMS1664) and Marconi (MDRS 155E).

Resolving radio quality problems.

Mar. ‘2006 – Jan. ‘2007 Site implementation engineer Teletech-Lucent

Supervise & Work in the installation works for the new stations.

Upgrade and configure process the old network ADM 4/1 & ADM 16C.

Work in the implementation & configuration for the ADM equipment & its management system.

+ EDUCATION

Sept ‘2000 – 2005 Bachelor of communication & electronics engineering Cairo University

+ ADDITIONAL SKILLS

MS Office Suite Negotiation skills Excellent team work Info-graphics

Programming skills Creative thinking Managing multivendor skills Customer handling skills

Presentations skills IT skills Reporting & Analytical skills Customer management

+ PRACTICAL TRAININGS

RBS2116 & RBS 2216 overview and commissioning.

BSC Operations.

WCDMA RAN Node B Commissioning.

Ericsson IP Essential Certified.

GSM & WCDMA system survey.

MINI-LINK Traffic Node (Operation and maintenance).

MINI-LINK High Capacity (operation and maintenance).

GSM RBS 2X06/2X07/2112 Maintenance.

On job training in OMS 1664 (ADM) commissioning.

Time Management.

Service Delivery Campus.

Leadership campus.

TOEFL.

+ REFERENCES

Available on request.

Contact this candidate