Lashunda Jones

Customer Quality Specialist

Contact

Houston, TX

832-***-****

ad47r1@r.postjobfree.com

Objective

Customer Service Support Representative with 5+ years of providing positive customer experience, improving customer satisfaction and resolving customer issues.

Certification

Current – 2025

Notary Public

State of Texas

August 2021 – June 2002

Administrative and Front

Office Certification

Southern University at

Shreveport

Key Skills

Communication

Problem-solving

Active Listener

Time Management

Self-Directed

Microsoft Office Suite

Data Management

Experience

July 2023 – Present

Benefit Case Analysist • Texas Department of Health and Human Services Responsibilities • Monitor cases by verifying clients' qualifications; observing and evaluating treatments requirements; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support. Maintains clients' records by reviewing case notes, logging events and progress.

April 2018 – July 2023

Patient Treatment Coordinator • MD Anderson Cancer Center Responsibilities • Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.

April 2018 – March 2013

Patient Care Practitioner • Advantage Healthcare System Responsibilities • Coordinate all tasks associated with patient services and customer service. Maintains clients' records by reviewing case notes, logging events and progress

References

Available upon request.

Contact this candidate