Linea Lightfoot-Rivera

**** ***** ***

Raleigh, North Carolina 27603

804-***-****

ad47qr@r.postjobfree.com

Objective

A highly organized and hard-working individual looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Education

2018-2020 Shaw University Raleigh, North Carolina

●Majoring in Mass Communication

2014-2018 Henrico High School Richmond, Virginia

●High School Diploma

Achievements

●Participated in DECA competitions, (2018)

Organizations

●Member of the Distributive Education Club of America (DECA), (2018)

●Member of Student Government Association, (2015-2018)

●Captain of Henrico High School Girls Basketball Team, (2017-2018)

●Participated in Leading & Inspiring Future Trailblazers, (2016-2018)

Work Experience

11/2022-Current Billing and Enrollment Specialist

(Remote) Raleigh, NC

Wipro (Cigna)

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

•Update customer information in the customer service database during and after each call

•Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

6/2022 to 10/2022 Data Collection Specialist

Raleigh, North Carolina

RTI International (Medical Expenditure Panel Survey Medical Provider Component)

●Perform data entry tasks and navigate an electronic case management system while speaking on the phone

●Identify and communicate barriers to achieving goals with appropriate supervisor(s) and try to apply new solutions to gain cooperation

●Extract and enter relevant medical and financial information into a database

●Review and process a high volume of records efficiently and effectively

●Establish and maintain positive working relationships with supervisors and co-workers

●Excellent computer skills and experience maneuvering between multiple programs/systems

●Excellent interpersonal, problem-solving, and critical thinking skills

●Strong attention to detail

●Effective time management and ability to work independently as required

●Ability to interact comfortably and professionally with a variety of people

●ICD-9 and ICD-10 Coding

●CPT AND HCPCS Coding

9/2020 to 5/2021 Lead Customer Service Representative/Food Service Coordinator

01/2022 to 6/2022 Raleigh, North Carolina

Circle K

●Providing prompt and courteous customer service.

●Handling all types of store transactions for Circle K’s products and services.

●Maintaining a clean and pleasant store environment .

●Handling food products and food safely

●Operated the cash drawer

07/2021 to 1/2022 Cashier Kapolei, HI

The Home Depot

●Processes Checkout and/or Return translations, as well as monitoring and maintaining the Self Checkout area.

●Proactively seeks product/project knowledge to provide customers with information and identify selling opportunities.

●Follows all policies and procedures to ensure that shrink is minimized.

●Provides first level escalation for customer issues.

4/2020 to 8/2020 Customer Service Representative/Cashier Richmond Virginia

Dollar General

●Provides customer service and operates the cash register.

●Customer service duties include greeting guests, directing guests to products, and providing product knowledge.

●Unloading deliveries, stocking shelves, and cleaning the store.

6/2019 to 8/2019 Customer Service Representative

Richmond, Virginia

Burlington Stores

●Providing customer service, checking out patrons, and completing returns and exchanges.

●Assisting customers and keep sections clean, orderly, and appealing.

●Good organizational skills along with pleasant demeanors are valued traits.

Volunteer Experience

2007-2018 Administrative Assistant Richmond, Virginia

P. R. Lightfoot Refuse Service

●Answers Business Calls And Clientele Questions

●Performs clerical duties

2018-2020 Recreational Cheer Coach Highland Springs, Virginia

Highland Springs Football and Cheerleading Organization

●Teaching discipline to children by providing various outlets of exercise.

●Getting water, food, and other essentials for the team.

●Teaching students various types of moves and jumps for performances.

Contact this candidate