DAVID FRAZELL
Phone: 919-***-****
Raleigh, NC 27606
ad47q5@r.postjobfree.com
SUMMARY
Computer Systems Analyst, having Bachelor’s degree in Computer and Information Sciences (Concentration: Network Security), with sixteen years experience in information technology including configuration, installation, maintenance, and troubleshooting. Experience includes five years working in an EMC datacenter setting up developmental storage arrays. Additional strengths include: more than twenty years of customer service experience, management skills, network administration, and systems administration. Demonstrated expertise in EMC storage arrays, Microsoft Windows operating systems, Cisco equipment, and VMWare, as well as:
Anticipating Issues
Researching Problem Solutions
Problem Resolution Planning
Effective Time Management
TECHNICAL SKILLS
Configuring various computer operating systems, including but not limited to: MS Windows (2000 through 11), MS Windows Server (2003 through 2022), Linux, AIX, HPUX, Mac OS X
Configuring, installing, maintaining, and troubleshooting PC hardware
Implementing, installing, and maintaining existing network resources
Configuring various servers and services, including: Exchange Server, IIS, domain controllers, WINS, DHCP, and DNS
Network hardening using firewalls, Active Directory, and share permissions
Subnetting, planning, cabling, and deploying Cisco routers, switches, and PIX firewalls
Installing, configuring, cabling, and troubleshooting various EMC equipment
PROFESSIONAL EXPERIENCE
Peraton Inc, Herndon, VA February, 2021 – October, 2023
Computer Systems Analyst II (Contractor for USPS)
Have a Level 5 Public Trust clearance (Moderate Risk Background Investigation)
DevOps team (March, 2022 – September 2023)
oMigrated reporting from Windows Server 2016 to Windows Server 2022
oAssisted with automation of reports
oUsed deployment reports to update post office terminals missing current deployment packages
oCompiled list of terminals that were no longer connected to the domain
oIdentified terminals needing remediation
Northrop Grumman Corporation, Falls Church, VA February, 2017 – February, 2021
Computer Systems Analyst II (Contractor for USPS)
Reporting and Analytics team (July, 2017 – March, 2022)
oCollected and reported data analytics for share holders
oCreated ad-hoc reports for the Project Management Office
oSupplied package deployment statuses for roughly 49,000 Production and 600 Devsub machines
oMonitored Symantec Endpoint Protection (SEP) Analysis
oMonitored Retail systems
oEdited XML files and Perl scripts
oMigrated reporting environment through various Windows Server versions (from 2003 to 2016)
RamSoft Systems Inc contract-to-hire, Southfield, MI June, 2016 – February, 2017
Computer Systems Analyst II (Contractor for USPS)
Server Application Support team (June, 2016 – July, 2017)
oSupported RSS Release Management and Execution
oMaintained 80 servers in 9 environments
oApplied ServiceNow incidents and Change implementations (CR’s)
oAssisted reporting team with data mining
oSupported troubleshooting efforts for production and lab environments
oAssisted Platform support team with neighboring issues
oAssisted reporting manager with disaster recovery documentation and testing
JBA International, Pasadena, CA April, 2016 – May, 2016
Technical Support
Finished Domain and Exchange Server migration for Square 1 Bank in Durham, NC
Enabled and troubleshot users’ access to applications, drives, and email accounts on new domain
Upgraded Microsoft Office from 2007 to 2010
Configured users’ mobile devices by: removing Mobile Iron, installing Worx Home By Citrix, updating RSA security, and adding email connection to Exchange Server accounts
EMC Corporation, Durham, North Carolina September, 2010 – December, 2015
Engineering Technician III
Worked with developers, testers, and hardware engineers to optimize the resources of the developmental storage arrays.
Set up storage arrays including Clarion systems (such as AX, CX3, CX4, VNX, VNX2), Celerra gateways/unified systems, VNXe systems for testing associated with customer issues, service packs, next generation equipment, and prospective customer proof of concept
Installed, configured, and maintained operating systems which include: MS Windows (XP, 7, 8), MS Windows Server (2003, 2008, 2012), AIX, HPUX, Linux
Investigated and corrected hardware/software issues involving storage equipment connected to various host/client machines
Set up, configured, investigated, and corrected ethernet/fibre network connectivity between storage arrays, host machines, and switches
Zoned Brocade fibre switches
Troubleshot, maintained, and configured VMWare clients
Set up remote administration methods for power management including Switched Cabinet Distribution Unit, WTI, and ADP power distribution units
Installed Term Servers (e.g. DIGI, ADP, OpenGear) for remote access to serial connections
Supported international users located at several global datacenters
Used several ticketing applications: ServiceNow, Labman, Remmedy, and Unity
Configured storage arrays using EMC proprietary interfaces Navisphere CLI and Unisphere
Planned incoming storage array placement, taking into consideration rack space limitations, cooling, and power load consumption
Set up Finistar Xgig fiber analyzers for remote troubleshooting of fibre connectivity issues
ECPI University, Raleigh, North Carolina October, 2007 – September, 2010
PC Technician and Evening Network/Systems Administrator
Coordinated with Faculty regarding software/hardware lab requirements needed for each new term
Supervised several Work Study students by assigning tasks, providing instructions, monitoring progress, and verifying completion
Set up, Troubleshot, and maintained Polycom A/V conferencing equipment
Troubleshot network hardware, connectivity, and software issues
Installed, updated, and upgraded operating systems on MS Windows (2000, XP, Vista, 7), MS Windows Server (2003, 2008), Linux, Mac OS X
Installed, updated, and upgraded software applications, including but not limited to: VMWare, Exchange Server 2003, Microsoft Office, Visio, Project 2007, and IIS6
Backed up domain controllers and servers to tape for secure storage
Ran CAT 6 cable and punched down 48 port patch panels and keystone jacks
Supported computing resources consisting of 350 workstations and 12 servers for use by 900-1000 students, faculty, and staff
Created and removed user and machine accounts from domain controllers
Instructed new students on procedures for e-mail, domain access, student portal, and Learning Management System (MOODLE) accounts during freshman and library orientations
Monitored Security Patch installation of campus clients using WSUS
United States Navy
Aerographer's Mate Third Class
Awarded 2 Expeditionary Medals
Honorable Discharge after 4 years active and 2 years inactive reserve
Operations Department – USS Tarawa
Meteorology school
CERTIFICATIONS
ITIL Foundation Certificate in IT Service Management October 27, 2018
EMC Information Storage and Management (EMCISA) December 28, 2011
CompTIA Network+ December 31, 2010
CompTIA A+ September 9, 2010
EDUCATION
ECPI University (formerly ECPI College of Technology), Raleigh, North Carolina
Bachelor of Science, Computer and Information Sciences July, 2009
Concentration: Network Security
Graduated summa cum laude with a GPA of 4.00