THEMBISILE LYDIA MDLALOSE

Middleburg, South Africa 1050

071-***-****

ad47pl@r.postjobfree.com

PROFESSIONAL

SUMMARY

Highly organized and detail-oriented administrative professional offering 3 years of experience coordinating office operations and special projects with high degree of efficiency. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner seeking to leverage background into leadership role. EXPERIENCE

Administration Clerk, 10/2023 – 03/2024

MBITA ELECTRICAL AND CONSTRUCTION, Middleburg, South Africa

• Perform general office duties such as typing, operating office machines and sorting mail. Supervising of the cleaning staff.

• Dispatching Driver, issuing of trip sheet and monitoring fuel usage

• Develop and maintain filing system.

• Take accurate minutes of meetings.

• Perform ad-hoc tasks as required by management.

• Liaising with employees and clients telephonically and through emails.

• Scheduling and management of appointments

• Completing Absenteeism/Leave register

• Compile reports.

• Administrative and reporting functions

• Ensuing compliance with legislation and company policies and procedures.

• Compiling Monthly time sheets.

• Filling in Tender documents.

• Handling RFQ.

Administrator, 11/2021 - 09/2022

BLAQ ENABLERS PROJECTS, Kriel, South Africa

• Handling RFQ

• Invoicing

• Filling important documents

• Managing e-mail queries

• Oversaw effective file management to keep office records up to date.

• Generated comprehensive quality reports, presentations, and spreadsheets, delivering to management within agreed deadlines.

• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.

• Maintained strict confidentiality and discretion when processing sensitive data and information.

• Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full. Service Advisor, 06/2021 - 08/2021

BMW EASTVIEW EMALAHLENI, Emalahleni, South Africa

• Greeting customers and directing them to available mechanics

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop- off, and vehicle pick-up.

• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car

• Managing and overseeing the dealership's workflow and schedule

• Calling customers to advise them about service changes or car pick-up times.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

• Set up repair appointments to meet customer needs and resolve key concerns. Receptionist, 02/2021 - 06/2021

BMW EASTVIEW EMALAHLENI, Emalahleni, South Africa

• Greet guests as they arrive.

• Answer phone calls and emails from clients answering any questions, providing directions, and alerting staff when someone is there to meet or visit them.

• Maintain calendars for the office and your coworkers.

• File important documents and keep them well organized.

• Perform any other clerical duties necessary to keep the office running.

• Booking clients for service appointments

• Assist new applicants who come into the building to apply for positions, including providing them with applications, pens, and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords.

• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.

Quality Assurance Inspector, 12/2018 - 01/2019

Department of Education, Nelspruit, South Africa

• Ensuring correct marking of matriculate’s scripts

• Set and achieved product quality objectives while meeting product specifications.

• Issued and controlled relevant product documentation, establishing clarity throughout.

• Performed routine inspections and quality tests to verify needs for correction and meet regulatory standards.

• Read and interpreted blueprints, data and materials to verify specifications and precise testing procedures.

• Formulated audit reports of gathered data to evaluate performance of process against defined criteria.

• Remained calm under pressure to consistently meet quality demands of fast-paced, deadline-driven production environments.

Cashier, 08/2018 - 09/2018

Mpumalanga Show, Nelspruit, South Africa

• Ensuring daily transactions of sold tickets.

• Assisting with budget preparation for the show

• Selling tickets

• Quality Assurance

• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.

• Smoothly processed incoming orders, handling daily transactions with exceptional accuracy.

• Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.

• Implemented visual merchandising standards for engaging front-lane displays and endcaps.

• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources. Receptionist, 01/2016 - 01/2017

Moshleng Consulting, GA Matlala, South Africa

• Answering calls and dealing with enquiries

• Attending to visitors face to face.

• Supplying information regarding the organization to the public, clients and customers

• Bookkeeping.

• Answered and directed incoming calls to relevant staff members using a multi-line telephone system.

• Welcomed guests and clients in a friendly, positive manner.

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.

CORE

QUALIFICATION

S

• 1. People Management

• 2. Sales promotion

• 3. Stock taking

• 4. Cash Management

• 5. Office Administration

• 6. Conflict Management

• 7. Supply Chain Management

• 8. Batho Pele Principles

• 9. Time Management

• 10. Computer proficiency

• 11. Ability to work independent

• 12. Equipment Maintenance

• 13. Problem solving

• 14. Reporting research results

• 15. Quality focus

• 16. Productivity

• 17. Estimating

• 18. Product knowledge

• 19. Customer service

• 20. Safety management

COMPUTER SKILLS

• 1. Word

• 2. Excel

• 3. PowerPoint

• 4. Accounting

• 5. Outlook

..

EDUCATION

St Thomas College Burgersfort, Burgersfort, South Africa, 2015 Certificate of Higher Education: Physical sciences English Home language Afrikaans First Additional Language Life Orientation Geography Life Science Physical Sciences

Boston city campus, Nelspruit, South Africa, 2020

Higher National Diploma: Business Management

Business Management 1 Computer Literacy 1(Windows) Computer Literacy 2(Word) Entrepreneurship 1 Financial Management 1A Applied Psychology 1 Company Law 1 Financial Management 1B Industrial Psychology 1 Socioeconomics 1 Business Management 2 Entrepreneurship 2 Financial Management 1B Socioeconomics 2 Brand Management 1 Company Law 2 Financial Management 2 Industrial Psychology 2 Project Management 1 Applied Research Business Management 3 Entrepreneurship 3 Financial Management 3 Project Management 2 Brand Management 2 Work Integrated Learning Cell Number Work Number Email REFERENCES

• Mr. RSD Mojapelo Boston City Campus Higher Education Student Advisor 013-***-****

• Mr. RJ Tjale Moshleng Consulting Manager 076-***-****

• Ms. Maureen Mpumalanga Show Supervisor 082-***-****

• Dr. Mkwanazi HN Department of Education Director 013-***-****

• Mr. Garth Leaning BMW Eastview Emalahleni Dealers principle 013-***-****.

• Mr. RL Molotswa Blaq Enablers projects Director 082-***-**** ADDITIONAL

INFORMATION

Next of kin

LR Mdlalose

083*******

LANGUAGES

English: C2

Proficient

Afrikaans: A2

Elementary

Zulu : C2

Proficient

Sepedi: C2

Proficient

Swati: C2

Proficient

Tsonga : A2

Elementary

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