Thomas Gerard Nellum, Jr.

ad47pd@r.postjobfree.com New Orleans, LA

Management professional with over 30 years experience in the hospitality industry (hotels, restaurants, private/fine dining establishments) utilizing skills to provide the very best service to customers proven by personnel training and management. I was formally recognized for having excellent communication, and organization skills.

KEY SKILLS

• Adaptability

• Decision-making

• Team player

• Problem-solving

• Flexibility

• Reliability

• Time management

• Oral communication skills

• Conflict resolution

• Management

• Organizational skills

• Customer service

• Emotional intelligence

• Negotiation skills

• Planning, problem solving, and teamwork

• Self-motivated

• Multi-tasking

WORK EXPERIENCE

Education and Events Bartender

NOCHI - New Orleans, LA

Bartender and Private Events Supervisor-Messina's Catering and Events -New Orleans, LA

Bartender and Mixologist – Hotel Tonnelle – New Orleans, LA

Respond to customers requesting craft cocktails, specialty drinks and food by preparing the drinks and cocktails; and serving food and drinks in a safe and timely manner. I have established excellent rapports with customers and leadership and have been called on for additional work because of the strong relationship with customers. I practice active listening to customers by reiterating any concerns they might have and offering the best overall service(s) within a timely manner. I regularly communicate with team members and supervisors to address opportunities and follow-up services/orders. I was often praised for my thorough communication with other departments and maintaining an organized and clean environment while making each customer feel comfortable.

Head Bartender/Waiter – American Queen Steamboat Company – New Orleans, LA

Managed a team of bartenders by maintaining schedules and communicating any last minute changes in food or cocktail orders. Assists with orienting new employees to their work area. Extensive knowledge of mixology and inventory management. Serve drinks while maintaining a clean and sanitary bar area. Adhered to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Provided guests with crafty cocktails, memorable experiences and building relationships to generate an unforgettable cruise. Attended to a boat of many travelers during weekly cruises for breakfast, lunch, and dinner.

Maitre'd and Bar Manager – The Sanford House Inn and Spa – New Orleans, LA

Managed and trained a team of 8+ by maintaining schedules and communicating any last-minute changes in food or cocktail orders. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area. Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes and liquor. Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

Restaurant/ Service Manager – Timarron Country Club – Southlake, TX

Managed and trained a team of 20+ by training staff to follow restaurant procedures. Maintaining safety and food quality standards. Provide members with excellent service by accommodating their needs for private events, in the dining area or anywhere on the golf course. Keeping customers happy and handling complaints.

EDUCATION

Business Administration Courses – Everest University – Orlando, FL

HS Diploma – Warren Easton Charter High School – New Orleans, LA June 1991

ADDITIONAL SKILLS

Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

CERTIFICATIONS

Alcohol/Beverage Certification by Alcohol Beverage Control of Louisiana 2021 to 2025

TiPS (approved for the LA Responsible Vendor Program) 2021 to 2025

ServSafe Alcohol Louisiana Certificate 2022 to 2027

Louisiana Responsible Vendor Server Training 2022 to 2028

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