Jasmine Harris

Friendly B*B Sales Rep Who Exceeds Targets by 30%

Centerton, AR 72719

ad47or@r.postjobfree.com

+1-479-***-****

Dedicated CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 6+ years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Authorized to work in the US for any employer

Work Experience

ES specialist

Arkansas Department of Human Services - Conway, AR August 2016 to November 2022

The Exception Specialist receives, researches, and processes transportation service requests for a reservation that requires approval procedures to be executed before and/ or after transportation has taken place.

Quality Control Inspector

Hanesbrands - Clarksville, AR

November 2014 to August 2016

• Read blueprints and specifications

• Monitor operations to ensure that they meet production standards

• Recommend adjustments to the assembly or production process

• Inspect, test, or measure materials

• Measure products with calipers, gauges, or micrometers

• Operate electronic inspection equipment and software

• Accept or reject finished items

• Remove all products and materials that fail to meet specifications

• Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected

Human Resources Specialist

Johnson county Health and rehab - Clarksville, AR

February 2011 to October 2014

• Plan and coordinate an organization’s workforce to best use employees’ talents

• Link an organization’s management with its employees

• Plan and oversee employee benefit programs

• Serve as a consultant to advise other managers on human resources issues, such as equal employment opportunity and sexual harassment

• Coordinate and supervise the work of specialists and support staff

• Oversee an organization’s recruitment, interview, selection, and hiring processes

• Handle staffing issues, such as mediating disputes and directing disciplinary procedures

CSR - Customer Service Representative

American Honda - Memphis, TN

May 2009 to May 2011

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Delivered service and support to each customer, paving way for future business opportunities. Education

High school diploma in Business Management

DeVry University-Chicago - Chicago, IL

February 2016 to December 2020

Skills

• Upselling

• B2B Sales

• Quality Assurance

Awards

Top sales

March 2010

Made the most sales in 6 months back 2 back sales

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