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Customer Service Warehouse Manager

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
April 23, 2024

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Resume:

CURRICULUM VITAE

OF

DIREN SEWDASS

PERSONAL DETAILS

FIRST NAME - DIREN

SURNAME - SEWDASS

DATE OF BIRTH - 11/04/1983

ID NUMBER - 830**********

EMAIL ADDRESS - ad47m8@r.postjobfree.com

DRIVERS LICENCE - CODE 08

HOME ADDRESS - RYDALVALE, PHOENIX, KZN

MARITAL STATUS - MARRIED

DEPENDENTS - ONE

NATIONALITY - SOUTH AFRICAN INDIAN

GENDER - MALE

LANGUAGES - ENGLISH, AFRIKAANS (READ & WRITE)

CELL NUMBER - 069*******

ACADEMIC QUALIFICATIONS

SECONDARY SCHOOL - RYDALPARK SECONDARY HIGH SCHOOL

HIGHEST QUALIFICATION - SENIOR MATRIC CERTIFICATE

YEAR COMPLETED - 2000

SUBJECTS PASSED - ENGLISH (HG), AFRIKAANS(HG), MATHS(HG), ACCOUNTING(HG), BIOLOGY(SG), GEOGRAPHY(HG)

WORKING EXPERIENCE

PRINTSTAR - 16 JANUARY 2001 – 23 DECEMBER 2004

POSITION - RECEIVING / DESPATCH SUPERVISOR

DUTIES

RESPONSIBLE FOR ALL GOODS RECEIVING AND DESPATCH.

HANDLING OF ALL PAPERWORK (DELIVERY NOTES, CREDIT NOTES ETC.)

GENERAL ADMIN (FILING ETC.)

QUALITY CONTROL OF FINISHED GOODS, CREATING OF BUNDLE SHEETS.

TRAINING OF NEW STAFF REGARDING COMPANY POLICIES & PROCEDURES.

MAKING SURE WAREHOUSE HOUSEKEEPING IS ADHERED TO.

HANDLING OF CUSTOMER QUERIES.

MANTAINING DELIVERY SCHEDULES.

REASON FOR LEAVING - BETTER JOB OPPORTUNITY

CITY COURIERS - 10 JANUARY 2005 – 17 DECEMBER 2010

POSITION - ASSISTANT WAREHOUSE MANAGER

DUTIES

LOGISTICS & ROUTE PLANNING.

MAKING SURE ALL STAFF ARE TRAINED REGARDING COMPANY POLICIES & PROCEDURES.

MANAGING +-40 STAFF IN VARIOUS DEPARTMENTS.

FLEET MAINTENANCE.

BASIC HEALTH & SAFETY TRAINING WITH STAFF.

REPAIRS & MAINTENANCE TO WAREHOUSE.

GENERAL ADMIN DUTIES.

HANDLING OF WAYBILLS & WEEKLY REPORTING.

RECEIVING AND DESPATCHING OF STOCK.

HANDLING OF CUSTOMER QUERIES.

GENERAL HOUSEKEEPING AND STOCKTAKING.

REASON FOR LEAVING - RETENCHMENT

SHELL SELECT/FORECOURT - 28 FEBUARY 2011 – 3 JANUARY 2014

POSITION - MANAGER

DUTIES

MANAGING FORECOURT & SHELL SELECT SHOP.

TRAINING OF ALL STAFF REGARDING COMPANY POLICIES & PROCEDURES INCLUDING HEALTH & SAFETY.

CUSTOMER SERVICE & QUERIES.

GENERAL ADMIN-FILING.

PAYMENTS & WAGES.

ORDERING OFF FUEL, OILS & ALL SELECT STORE STOCK.

DAILY & WEEKLY STOCKTAKES.

CASHUPS.

MERCHANDISING, PROMOTIONS & SALES DRIVES.

MAINTAINING THE STOREROOM & CURBING STOCK LOSS.

INVESTIGATIONS AND DISCIPLINARY REGARDING STOCK LOSS.

REASON FOR LEAVING - RELOCATION

STER KINEKOR GATEWAY - 21 JANUARY 2014 – 11 DECEMBER 2015

POSITION - MANAGER

DUTIES

OVER SEE CLEANING STAFF & MAKING SURE CINEMAS ARE CLEANED ACCORDING TO STANDARD.

DAILY CASHUPS & SPOT CHECKS ON CASHIERS TILLS AND STOCK.

ISSUING OF STOCK TO CASHIERS ON A DAILY BASIS.

MAINTAINING & MANAGING A SMOOTH-RUNNING STOCKROOM.

DAILY REPORTING TO GENERAL MANAGER, WEEKLY REPORTING TO REGIONAL MANAGER.

MAINTAINING A HIGH STANDARD OF CUSTOMER SERVICE.

DEALING WITH CUSTOMER QUERIES & ISSUES.

GENERAL ADMIN-CAPTURING OF INVOICES (GOODS RECEIPTING) & STOCK TAKES.

DAILY STAFF DE-BRIEFS.TROUBLE SHOOTING ALL ASPECTS OF THE DAILY RUNNING OF THE CINEMA.

LIASING WITH HEAD OFFICE & SUPPLIERS REGARDING STOCK ORDERS & DELIVERIES.

DIRECTLY RESPONSIBLE FOR THE ORDERING AND DISTRIBUTION (TO SMALLER CINEMAS IN KZN) IN EXCESS OF +-R4 MILLION WORTH OF STOCK PER MONTH.

STOCK AND CASH SHORTAGE INVESTIGATIONS, REPORTING AND AUDITING.

STAFF TRAINING ACCORDING TO COMPANY STANDARDS AND POLICIES.

DISCIPLINARY REGARDING ALL ASPECTS OF STAFF NOT CONFORMING TO COMPANY STANDARDS.

OVERALL STOCK CONTROL AND MANAGEMENT.SOLELY RESPONSIBLE FOR ALL STOCK ORDERING AND NEGOTIATING WITH SUPPLIERS.

TRAINING STAFF REGARDING CUSTOMER SERVICE AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE, MAKING SURE ALL STAFF ARE CUSTOMER OBSESSED.

STOCK DISTRIBUTION AND ALLOCATION TO VARIOUS OTHER CINEMAS ACROSS SOUTH AFRICA.

CONDUCTING MONTHLY AUDITS ON STORES, STOCK, CASH AND CASH UP OFFICES TO ALIGN ALL ASPECTS OF THESE AREAS OF THE BUSINESS TO COMPANY STANDARDS.

REASON FOR LEAVING – RETRENCHMENT

ARAF INDUSTRIES - 4 JANUARY 2016 – CURRENT

POSITION - RECEIVING MANAGER

DUTIES

RECEIVE ALL INCOMING GOODS, LOCALLY SOURCED AND IMPORTS.

MANAGE 3 PERMANENT STAFF AND 15 CASUAL STAFF.

RECEIVE ALL GOODS CORRECTLY AND IN A TIMELY MANNER. CURRENT STOCKHOLDING +- R100 MILLION RAND.

MAKE SURE ALL GOODS RECEIVED ARE AS PER PACKING LIST.

OFFLOADING OF ALL CONTAINERS SAFELY AND RETURN IN A TIMELY MANNER TO AVOID EXTRA COSTS.

MAINTAIN AND UPDATING OF DELIVERY PROGRESS REPORTS.

ENSURING ALL CBM, INNER, OUTER CASE QUANTITIES MATCH TO SYSTEM AND UPDATING IF INCORRECT.

ENSURING ALL RECEIVED GOODS ARE QUALITY CHECKED AND HANDED OVER TO STOREMEN WITH CORRECT FIGURES AND PALLETS FOR PUT AWAY.

ENSURING ALL GOODS ARE RECEIVED CORRECTLY AND FIGURES ARE GRV’D INTO WAREHOUSE MANAGEMENT SYSTEM (WMS – STREAMLINE).

MAINTAINING DAILY HOUSEKEEPING STANDARDS.

QUALITY ASSURANCE IN RESPECT TO ALL INCOMING GOODS AND REPORTING IF ANY NON-COMPLIANCE IS DETECTED.

MAINTAINING BIN INTEGRITY BY ENSURING STOCK IS ALLOCATED CORRECTLY.

WEEKLY CYCLE STOCK TAKES AND INVESTIGATIONS INTO VARIANCES.

REPORTING ON A DAILY BASIS TO GENERAL MANAGER AND CEO.

ASSESSING GOODS THAT ARE DAMAGED IN TRANSIT AND PREPARING ACTION PLANS FOR RECTIFICATION.

ASSISTING CUSTOMERS BY ENSURING THE BEST CUSTOMER SERVICE STANDARDS ARE MET AND CUSTOMER SATISFACTION IS PRIORITIZED.

PLANNING WITHIN THE WAREHOUSE TO MAXIMIZE PALLET/STOCK ALLOCATION.

DISPATCH OF GOODS, ENSURING LOADING IN DONE TIMELY TO AVOID LATE DELIVERY AND UNDUE COST.

ENSURING ALL TRUCKS, SHIPPING CONTAINERS ARE LOADED SAFELY, CORRECTLY AND IN ORDER.

I HAVE VALID FORK LIFT AND REACH TRUCK LICENSES.

WAREHOUSE MANAGER FOR 2ND SATELLITE WAREHOUSE, COMPLETE OVERSEE AND MANAGEMENT.

CAREER HIGHLIGHT’S

Awarded staff member of the year 2016 (1st year at my current company) for outstanding work in my department.

1 of only 2 people entrusted as keyholder of the entire company.

Appointed warehouse manager of satellite warehouse.

REFERENCES

SUMESHNEE PILLAY (HR-ARAF INDUSTRIES) -031-******* / 072*******



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