Uzo Agubata

PERRIS, CA ***** 310-***-**** ad47hk@r.postjobfree.com WWW: Online Digital Resume

Professional Summary

Seasoned Service Manager bringing 20 years of [airline] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Skills

Policy Development and Enforcement

Business Leadership

Decision Making

Daily operations oversight

Work History

IRLINES CUSTOMER SERVICE MANAGER – OPERATIONS & WORKFORCE MANAGER, 12/2018 to 9/2022

American Airlines – LOSANGELES, CALIFORNIA

Oversee all aspects of Customer Operations at LAX Airport.

120 daily departures.

800+ direct reports working with IAM-TWU Union.

Responsible for ensuring high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting customer operation teams allocating the team members to their daily duty assignments, creating a safe and reliable operation while delivering an elevated customer experience.

Drove operational improvements which resulted in savings and improved profit margins

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

FLEET SERVICE CLERK, 03/2016 to 12/2018

AMERICAN AIRLINES

Responsible for handling of cargo, mail and baggage on and off aircraft carts containers and trucks; transporting items between terminals and aircraft; receiving, delivering and documenting of cargo in a cargo specific facility, pick-up and delivery at mail facility, baggage in bag room.

External servicing of aircraft, including lavatory, portable water, external electricity, air-start and pre-conditioned air.

Arrival and departure activities of aircraft including pushing, towing and related guide person functions.

Inspected cargo for efficient and safe handling and transport between planes and cargo areas

Guided planes for all arrivals and departures with strong focus on safety

Documented all required information regarding cargo weight and destination

MATERIAL HANDLER, 10/1999 to 06/2017

FEDEX

Part of PM Cross-deck team that process day to day US postal operations.

Duties include maintaining administrative record of tug inventory on a daily basis, planning, organizing and directing operations within the tug lot area, responsible for maintaining and updating tug roaster; including assigning tugs to various work groups for their daily operation.

Pretripped all vehicle tugs daily to ascertain road worthiness.

General Service Equipment workshop and notify management of activities within the tug lot area through daily reports.

Demonstrated and applied product knowledge of company SKUs

Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility

Prevented load shifting or damage by using bracing and strapping techniques

Fastened receipts, packing slips and bills of lading, to shipments leaving facility

Packed items into appropriate containers for shipment

Shipped material and performed boxing, packing, labeling and preparation of related documents

Streamlined material delivery processes which increased efficiency and reduced downtime

MANAGER, 03/2004 to 06/2008

TONOMA MOTORS – Inglewood, CA

Responsible for 35 employees, customer contacts, and prospects to sell dealership products, focused on sales targets by developing new business opportunities, trouble shoot customer problems and enhance existing customer relationships.

Identify dealership requirements, compile statistical reports, track trends and assist with office management.

Conduct meetings and train employees on the dealership process.

Education

Master of Public Administration Degree: Public Administration

California State University - Carson City, CA

Bachelor of Applied Studies: Business Administration

California State University - Carson, CA

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