Edward Ellis

Tucson, AZ *****

ad47h4@r.postjobfree.com

+1-520-***-****

Professional Summary:

Dedicated Service Professional offering polished communication skills. I can bring excellent organizational skills. I have talents to overcome customer objections. I am self-motivated and a true team player.

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Alorica - Tucson, AZ

July 2023 to March 2024

• Handled inbound client calls

• Worked on special projects

• Familiar with Bank of America systems

• Strong call flow skills

• Coached new hires

UVO Specialist

Kia - Tucson, AZ

September 2018 to May 2023

• Handled special projects

• Assist with coaching new hires.

• The roadside assistance team handled special roadside assignments

• Created spreadsheets using Microsoft Excel

• Troubleshoot customers issues

• Sales for UVO subscription

• Data Entry

Customer Service Rep

Agero Inc - Tucson, AZ

March 2018 to September 2018

• Assist customers with roadside assistance

• Negotiated contracts with towing companies

• Took payments Via phone

Cashier

JC Penny's - Tucson, AZ

October 2017 to February 2018

• Handled Payments at registers.

• Assist customers with Products and services.

• Assisted customers with returns.

• Replenished Stocks

Education

High school diploma

Cienega High School - Tucson, AZ

July 2013 to May 2017

Skills

• Microsoft Excel, Microsoft Word, Microsoft Sway, Microsoft Outlooks, Microsoft teams, Google Docs and One Drive (7 years)

• AWS (5 years)

• Contract Negotiation (5 years)

• Outbound calls to ensure resubscription of service. (5 years)

• Management (3 years)

• Time management (6 years)

• Account management (6 years)

• Typing (9 years)

• Have experience helping customers Via live chat. (6 years)

• Customer retention (7 years)

• Microsoft Office

• Typing

• Microsoft Outlook

• Microsoft Excel

• Dispatching

• Customer service

• Mac OS

• Software troubleshooting

• Live chat

• AWS

• Oracle

• Front desk

• Salesforce

Certifications and Licenses

Driver's License

Contact this candidate