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Customer Service Operations Manager

Location:
Athens, AL
Salary:
110000
Posted:
April 23, 2024

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Resume:

ERIC STADTER

Athens, AL · 708-***-****

ad47h1@r.postjobfree.com

Experienced warehouse manager with a demonstrated history of working in the food and beverage industry and 3PL environment. Skilled in process improvement, Microsoft office, customer service, team building, and management. Strong operations professional with a bachelor’s focused in Business Management from the University of St. Francis and Lean Six Sigma Black Belt certified.

EXPERIENCE

DECEMBER 2021 – PRESENT

FACILITY MANAGER, universal logistics holdings inc.

P&L management and reporting, manage staffing requirements to meet customer needs, monitor and track KPI data, increased inventory accuracy by 3% in first year, improved safety culture and mind set, reduced turnover rate.

SEPETEMBER 2017 – DECEMBER 2021

FACILITY MANAGER/ OPERATIONS MANAGER, batory foods

Increased overall operating efficiency by 20%, decreased damaged product by 30%, decreased total amount of partial pallets by 5%, work cross functionally with key departments on continuous improvement projects, uphold food safety and quality regulations such as BRC/FSMA regulations, and research customer and vendor discrepancies and complaints.

MARCH 2014 – SEPTEMBER 2017

OPERATIONS SUPERVISOR, damco Distribution

Verify accuracy of inbound and outbound cargo, document over, short, damaged carton, determine work procedures, prepare work schedules, and expedite workflow, ensure proper routing compliance for inbound and outbound trailers, data entry of daily production numbers and other essential reports.

EDUCATION

MAY 2012

BACHELOR’S IN BUSINESS MANAGEMENT, university of ST. Francis

CERTIFICATIONS

Lean Six Sigma Black Belt

CISSP

PMI-ACP

Six Sigma Champion



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