Coralea "Katie" Osborne

Roseburg, OR *****

ad47fd@r.postjobfree.com

+1-541-***-****

Work Experience

Customer Service Representative

ABCT Services - Roseburg, OR

July 2021 to April 2024

An

• Answered phone and assisted clients with changes

• Explained products and benefits

• Worked claims to completion

Customer Service Associate

Lowe's Home Improvement - Roseburg, OR

May 2021 to August 2021

Assisting customers with returns and sales.

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

Caregiver

Oakpark Assisted living - Roseburg, OR

December 2020 to May 2021

I did daily care for residents. I did laundry and daily cleaning task. Customer Service Representative

First Call Resolution LLC - Roseburg, OR

August 2008 to January 2020

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Assisted with technical support duties

SRS Agent

DELL INC. - Roseburg, OR

August 2007 to August 2008

Work in the Save the Sale department. Helped find ways for customers to save the Sale and keep their computers. Also did Sales of computers.

Activity Director/Caregiver

Oak Park Assisted Living - Roseburg, OR

April 2003 to August 2006

Was the Activities Director. Set up, planned activities for Assisted living. Worked on a budget to set up daily activities for the residents. Also was a caregiver during that time as well.(3 years) CNA - Certified Nursing Assistant

Rose Haven - Roseburg, OR

February 2002 to March 2003

Preformed daily care for patients. Recorded daily activities. Reported directly to RN. Education

None in CNA

Umpqua Community College - Roseburg, OR

April 2003 to April 2003

High school or equivalent in Business/Accounting

Yuba College - Clearlake, CA

September 1988 to September 1989

None

Skills

• Customer Care

• Customer Service

• CSR

• Call Center

• Customer Support

• Cash Handling

• Upselling

• Microsoft Office

• Live Chat

• Help Desk

• Technical Support

• Troubleshooting

• Account Management

• Network Support

• Computer Networking

• Operating Systems

• Caregiving

• Administrative experience

• Typing

• Management

• Guest services

• English

• Time management

• Sales

• Desktop Support

• Information Security

• Patient monitoring

• HIPAA

• Windows

• VPN

• Remote Access Software

• Clerical experience

• Typing

• Customer service

• Windows

• Leadership

• Cash handling

• Accounting

• Help desk

• Upselling

• Software troubleshooting

• Live chat

• Network support

• Supervising experience

• Operating systems

• Account reconciliation

• Account management

• Computer networking

• Desktop support

• Technical support

• Financial services

• Information security

• Cash register

• Front desk

• Computer skills

Certifications and Licenses

First Aid Certification

CPR Certification

Contact this candidate