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Customer Service Continuous Improvement

Location:
Boston, MA
Posted:
April 22, 2024

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PROFILE

A motivated and hands-on leader with a natural ability to develop valuable, inclusive relationships with clients, colleagues, and decision-makers. Leverages a strong command of basic sales principles and supports organizations with a service framework built on best practices, continuous improvement, positive interpersonal abilities. Consistently takes the lead on strategic initiatives important for productivity and bottom-line success. Determined to successfully utilize professional experience and a highly transferable skill set to make an impact within a sales organization. CAREER OVERVIEW & HIGHLIGHTS

SAVATREE / LINCOLN, MA

The premier tree service and lawn service in the Boston suburbs. Sales Assistant / 2019-2021

• Played a key administrative role providing sales and customer service support to a team of Sales Arborists; secured $250K in secondary sales in Q1 2021

• Worked alongside tree and lawn care experts to provide seamless, high-level service, as they sell quality customized services to both residential and commercial clients

• Provided sales support through making outbound sales calls, performing lead generation, creating proposals, scheduling appointments, and maintaining multiple sales calendars

• Delivered world-class customer service by answering incoming customer calls, creating and maintaining positive rapport, and processing payments

• Supported the branch location by administering the customer database and files, completing the paperwork accurately and efficiently, and providing general administrative and office support to Sales Arborists

• Recognized for excellent written and verbal communication skills, including excellent telephone manner and customer service skills

COMMUNITY RESOURCES FOR JUSTICE / BOSTON, MA

A 501 c3 nonprofit organization that’s mission is to change lives and strengthen communities by advancing policy and delivering individualized services that promote safety, justice, and inclusion. Residential Counselor / 2018-2021

• Trained and experienced working with adults with developmental or intellectual disabilities, encouraging more responsible, productive, and dignified lives

• Built a strong rapport with clients based on trust, mutual respect, and understanding

• Prepared and submitted a detailed report of all activities, medication side effects, incidents, and emergencies that occurred during the shift WESTON PEDIATRIC PHYSICIANS / WESTON, MA

Consists of six board-certified pediatricians and a highly skilled pediatric nurse practitioner. Medical Assistant & Receptionist / 2009-2010

• Assisted medical professionals with providing care for children, including preparing/administering immunizations, checking vitals, and conducting strep tests

• Performed day-to-day clerical functions and general office duties, including scheduling appointments, verifying insurance, answering phones, and data entry MARATHON STAFFING GROUP / TYNGSBORO, MA

One of the largest regional employers, supplying temporary, on-site, contract, contract to hire, and direct hire employees. Recruiting Assistant / 2006-2009

• Ensured a seamless, candidate-friendly recruitment process

• Responsible for reference checks of candidates, running background checks, scheduling phone, virtual and on-site interviews, and calling candidates for job assignments EXPERTISE

Administrative Support

Clear Communication

Conflict Resolution & Troubleshooting

Contingency Planning

Continuous Improvement Methods

Cross-Functional Collaboration

Lead Generation

Long-Term Relationship Management

Negotiation & Sales Process

Outbound Calling

Performance Goals

Product Education & Presentation

Project Management

Sales & Marketing Initiatives

Strategic Planning & Execution

TECHNICAL

PORTFOLIO

Microsoft Office

Database Systems

STRENGTHS

Flexible & Adaptable

Meticulous Organization

Detailed Oriented

Friendly & Outgoing

and Sign

EDUCATION

Pursuing a B.S. Business Management

Becker College, Worcester, MA

A.S. Criminal Justice

Quinsigamond Community College,

Worcester, MA

Aleah B i s choff 774-***-****

ad47da@r.postjobfree.com

Gardner, MA

CERTIFICATIONS

Positive Approach to Care (PAC)

Positive Behavior Support (PBS)



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