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Customer Service Data Analyst

Location:
Barrie, ON, Canada
Salary:
45000
Posted:
April 22, 2024

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Resume:

ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

LISSETTE LIMA

Accounting, Commerce & Finance

AREAS OF EXPERTISE

1. Accounting

2. Tax Accounting

3. Inventory Accountant

4. Management

5. Cash Management

6. Financial Examiner

7. Financial Consultant

8. Data Analyst

9. Budget Analyst

10. Credit Analyst

11. Risk Analyst

12. Internal Auditor

13. Cost Accounting

14. Personal Financial Advisor

15. Business

16. Administration

17. Community Service

18. Marketing

19. Commerce

20. Forensic Accounting

21. Fund Accounting

22. Tax Accounting

23. Microsoft Office Expert

24. Data Research

25. Project Management

26. Planning & Scheduling

27. Data Entry

28. Customer Service

PERSONAL DETAILS

Cellphone: +1-647-***-****

Address: City of Guelph, ON.

Email: ad47d3@r.postjobfree.com

Driving Licenses: Class G

PROFESSIONAL SUMMARY

Dynamic and meticulous accounting professional with wide experience in data analysis, financial reporting, critical thinking, tax compliance, and forecasting skills. Successfully equipped with broad knowledge of the generally accepted Accounting Principles (GAAP) and elaborate strategies to yield the best possible financial outcome. Enthusiastic to fulfill the role of increasing work productivity and critical thinking to add value to a dynamic financial team. Adding the following expertise;

• Honor’s Bachelor’s Degree in Commerce, Business Accounting & Finance Program. 4 Years (8 semesters) completed at Seneca College in partnership with York University, Toronto, ON.

• 2-year diploma in business Administration and Accounting, completed at Georgian College, Barrie, ON.

• Experience and knowledge in Business Management and Business Administration.

• Experience, and knowledge using computerized accounting programs, SAP, Oracle (ERP), Saga Business Cloud, and Microsoft Power BI-Business data analytics

• Experience, knowledge, and education in Financial Accounting and Financial Analysis, and Financial Advisor

• Expert in the use of Microsoft Office, Word, Excel, PowerPoint, Access, Microsoft Outlook, Internet Explorer, Data Research, and Data Analyst tools.

• Good interpersonal and customer skills with the ability to interact with staff, clients and the public efficiently and diplomatically, both in person and by telephone.

• Advance Auditing, Critical Thinking, Analysis, and Decision Making, International strategic management, and Management Accounting Advance.

• Experience working with financial data and reporting on financial results

• Ability to detect, analyze and solve problems.

• Experience in managing a large volume of information using filing systems such as Epicor

• Ability to schedule appointments with Customers for various activities.

• Manager experience, Management Assistant of the Financial and Accounting Departments.

• Experience working with financial data and reporting on financial results

• Mathematical ability to calculate recoveries and adjustments.

• Ability to analyze financial data and prepare detailed summaries, statements and documentation.

• Develop, execute, and enforce accounting procedures to ensure that internal accounting controls are followed under the standards of the General Acceptance Principles (GAAP)

• Substantial experience motivating teams and ensuring productivity, Solid ability to manage and track project expenses

ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

• Methodical and organized with 5 of experience managing accounts and financial records. Dedicated to ensuring information is complete and error- free, with a sharp eye for pinpointing red flags and areas for improvement

• Good spreadsheet skills, including pivots, look-ups

• Class G Driver’s License, with a clean record, and reliable vehicle

• Ability to work well independently and in group settings, excellent conflict resolution abilities

• Remarkable strong communication skills and a detail-oriented mindset of loyalty. By prioritizing efficiency

• Ability to multi-task, prioritize, and action time-sensitive requests, and ability to make independent decisions while adhering to established processes

• Good customer service experience, providing a quick response to data- related inquiries and the collection and compiling of information

• ability to efficiently manage, analyze, and process large volumes of data and effectively communicate with a diverse set of internal and external partners

• Ability to balance internal accounts, analyze variances, prepare reports, and monitor depreciable assets using financial software WORK EXPERIENCE

PERSONAL SKILLS

1. Teamwork skills

2. Interpretation skills

3. Time Management

skills

4. Relationship building

skills

5. Observation skills

6. Deductive reasoning

skills

7. Problem-solving

8. Function well under

pressure

9. Problem-solving skill

10. Meets deadlines

11. Willing to accept

feedback

12. Research Skills

13. Organizational skills

14. Open-mindedness

15. Responsible

16. Punctual

17. Positive work ethic

18. Dynamic

19. Independent

20. Logical thinking

21. Resourcefulness

22. Friendliness

23. Active listening

24. Tolerance of change

and uncertainty

25. Innovated

26. Commitment to

growth

27. Goal Management

skill

28. Ability to adapt

29. Cost control

30. Relationship building

REVENUE SERVICE, CITY OF GUELPH • JUNE 2021 — PRESENT Position: Financial, Accounting and Purchase Orders Specialist• ON, Guelph The financial examines and analyzes the accounting and financial records of the city and establishments to ensure accuracy and compliance with established accounting standards (GAAP) and Bylaw procurements. The accountant’s role in the city is to plan, organize and administer accounting systems for the city and establishments. The financial and accounting specialist’s major responsibilities are:

Perform and maintain accounts receivable functions including bank deposits and reconciliations, preparing, reviewing, posting and reconciling journal entries

Process payments and refunds, analyze and prepare daily, monthly, and annual reports.

Respond to telephone enquires submitted by City staff, banks, vendors and other stakeholders.

Preparing financial statements, reports, and forecasts for the business to ensure financial stability investigate processes, and reconcile outstanding fees, returned cheques, and refund requests.

Provides financial analysis and other information to the Divisions

Estimating short and long-term financial objectives by setting performance targets.

Drafting procurement processes and signing off on purchase orders.

Managing and monitoring metrics, KPI tracking, and reports for the financial department.

Investigates, analyzes and takes corrective action on erroneous accounting transactions

ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

TECHNICAL SKILLS

1. Financial analysis and

critical thinking

2. Ability to establish and

maintain courteous,

cooperative relations

when interacting with

staff, providers, and the

public

3. Strong technical

accounting skills and

experience in

researching, interpreting

and applying GAAP to

complex accounting

issues.

4. Excellent Microsoft Office

Skills including Word,

Excel, PowerPoint,

Access.

5. Ability to work

independently or as part

of a team.

6. Ability to train new staff

members and provide

ongoing support

7. Ability to analyze,

process, and generated

ledger accounts

8. Solid experience in

developing, implementing

and evaluating month-to-

end reports.

9. Excellent communication

skills whether written or

verbal.

10. Good typing and

shorthand speed with

ability to work on

database software.

Identifies and resolves posting errors

Assists on special projects and assignments

Collect, post, and manage account payments using the SAP financial software system.

Maintain inventory, logistics, purchasing, and supplies.

Enter order details (e.g. vendors, quantities, prices) into internal databases

Complete full cycle accounts payable process, including; receiving and verifying invoices against contracts and purchase orders.

Maintain excellent written and oral communication skills with high confidentiality.

Facilitate implementing and disseminating procedural and policy changes through effective written and oral communication.

Provide briefings, training, advice, and guidance related to personnel security-reporting requirements using Microsoft PowerPoint.

Develop, execute, and enforce accounting procedures to ensure that internal accounting controls are followed under the Standards of GAAP.

Tracks and monitors incoming cash, cheques and supporting documents

Reviews, analyzes and reconciles accounts and ensures compliance with related legislation, established divisional and corporate policies, procedures and practices and accounting principles

Prepare supplier payments in line with the payment timetable and present them for approval in a clear and organized format.

Develop multiple procedures, which improve financial accounting operations including a procedure to supply check figures and error location for payroll input.

Check work for accuracy and conformity with regulations, policy and procedures, and correct outstanding items. Identify issues and recommend solutions

Help with the month-end processes: prepayments, accruals, bank, and balance sheet reconciliations.

Providing training to staff members regarding financial processes. WATER SERVICE, CITY OF GUELPH • FEBRUARY 2019 — MAY 2021 Position: Accounting Assistant • ON, Guelph

As an accounting assistant, support the city accounting department by performing clerical tasks, including processing and recording transactions, preparing reports and budgets, fielding communications with clients and contractors, fact-checking, filing, and preparing budget reports. The administrative assistant’s major responsibilities are:

Extracts information from Tax/water management and collection system WMACS to verify pre-authorized and mortgage information. Extracts information for the purpose of generating mortgage and PTP/PWP payment files.

Utilizes databases to update tax and utility accounts with information received from applications and reinstates accounts as required.

Review incomplete PTP applications and return them to the customer requesting information.

Prepare and calculate subsidy claims and other ad hoc financial and statistical reports for different levels of government. ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

Perform and/or provide oversight of accounting functions ensuring compliance with divisional and corporate policies and procedures and all relevant by-laws including interpretation of policies, by-laws, agreements/contracts and council reports.

Prepares financial statements and expenditure reports i.e. capital expenditure reports, Council-initiated special projects expenditure reports, and reserve fund schedules.

Review financial system reports, i.e., variance, cost center, and miscellaneous accounts. Makes comments or corrections as necessary.

Analyze and reconcile account balances. Prepares, reviews, and posts journal entries.

Prepares letters requesting information when required on pre- authorized accounts.

Files PTP/PWP applications in roll number order and maintains the filing and archiving of PTP/PUP applications as well as all mortgage updates and payments.

Provide support to divisional staff on setting up, monitoring and amending Blanket Contracts.

Provide assistance and advice on accounting & financial-related matters to the Divisions, internal, and external parties.

Direct accounting staff and provide training, advice and guidance as needed

Created ad hoc financial system reports for analysis purposes.

Prepares journal entries for mortgage payment deposits and PTP/PWP payment files. Follows up with mortgage companies when discrepancies are found with mortgage updates.

Tracks and monitors incoming cash, cheques and supporting documents

Preparing monthly statistical reports

Advises coordinator or supervisor of any problems with tax and water accounts or system problems.

Researched and analyzed financial information to verify the validity of transactions processed in SAP.

EDUCATION

BACHELOR OF COMMERCE- ACCOUNTING & FINANCE (BACF) • COMPLETED ON AUGUST 2022

York University • North York, Toronto Campus

Four-year honours degree program specializing in developing accounting, financial, management, and technological competencies. With the ability to prepare, interpret, and analyze financial information and be on the path toward a professional accounting designation. As a commerce – accounting & financial professional have the developed skills to perform financial analysis, critical thinking, problem-solving, verbal communication, business knowledge, software proficiency, and teamwork strategies.

TECHNICAL SKILLS

11. Strong knowledge of

problem-solving and

attention to detail.

12. Enter data for

purchasing requisitions

with a high degree of

accuracy

13. Ability to review

technical literature or

evaluate processes and

develop operational

procedures

14. Not afraid to ask

questions to clarify

objectives or processes.

15. Strong understanding

and practical application

of current Accounting

Guidance.

16. Capable of

maintaining highly

effective, constructive

and supportive working

relationships with

customers and peers in a

decentralized operating

environment

ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

INTERESTS

1. Learning French

Language

2. Reading self-

development

literature

3. Reading Business

novels

4. Volunteer on

creating auditing

management reports

for small business

5. Regular exercising at

the Fitness Center

6. Cryptocurrencies

7. Taking kickboxing

classes

8. Always learning new

skills

9. Crafting home decor

Bachelor of commerce accounting & Finance (BACF)

Courses Included:

Advance Auditing

Advance Finance Accounting

Financial Mathematics

Financial Management

Advance Management Accounting

International Strategic Management

Business information system

Computer application for business

Intermediate Financial Accounting I and II

Critical thinking, analysis, and decision making

Management Accounting

Microeconomics & Macroeconomics

Project management

Computerized auditing

Business statics

Managerial Finance

Business Law

Business case I and II

BUSINESS ACCOUNTING • COMPLETED ON AUGUST 2022

Georgian College •, Barrie Campus

Two years college diploma, that provides the foundations in all of the functional business areas and a comprehensive education in specific accounting practices and theory. It develops the skills needed for success in the business world, Business Accounting

Course Included:

Financial accounting principles

Microcomputer applications

Accounting Information systems

Microeconomics and Macroeconomics

Mathematics of Finance

Marketing

Communication in the work environment

Introduction to Organizational behavior

Financial mathematics

Applied Accounting Applications

Statistics

Business Finance

Cost Accounting, I and II

Payroll

Intermediate Accounting, I and II

ACCOUNTING MANAGEMENT MANAGEMENT & ADMINISTRATION

INVENTORY ACCOUNTANT CUSTOMER SERVICE & CUSTOMER ORIENTED FINANCIAL EXAMINATOR BUSINESS ACCOUNTING DIPLOMA

ONTARIO SECONDARY HIGH SCHOOL DIPLOMA • COMPLETED JUNE 2015 Western Technical Commercial School • Toronto M6P 3E3 Four years of Ontario diploma completed at the institution of Western Technical Commercials School. Where skills of communication, leadership, time management, technology, teamwork, organization, ethics, and financial literacy were developed. Additionally, three records of awards in the flowing field: School Award: Awarded the Dean’s Award (2013) for academic excellence in my thesis on “Analyzing the Benefits of Diversity in Education”. School Award: Perfected Attendance Award. From 2014 – 2015 School Honor: Three years of Honor for high Grades GPA of 3.9 From 2011 - 2013 CERTIFICATE

FORENSIC ACCOUNTING & FRAUD EXAMINATION • COMPLETED THROUGH COURSERA

Western Virginia University • Morgantown US

This certificate program provides in-depth knowledge and computer techniques to investigate fraud, financial disputes and other irregularities in organizations. The Association of Certificated Fraud Examiners (ACFE) estimates that a typical organization loses 5% of its annual revenue to fraud or $3.5 trillion globally with over half never recovering the funds. This certificate provides wide use of analytical tools to assess all types of accounts and provide the most effective contingency plans.

The 5 modules included:

1. The accidental Fraudster

2. The Predator Fraudster

3. Big Data, Benford’s Law and Financial Analytics 4. Cyber-Crime and Money Laundering: Contemporary tools and techniques 5. Whistleblowing

INTRODUCTION TO WEB DEVELOPMENT • COMPLETED THROUGH COURSERA

University of California, UC Davis • California US This certificate program provides the necessary skills in web development and describes the structure and functionality of the World Wide Web. The certificate provides an extent of knowledge on creating static web pages using HTML and CSS. Selecting an appropriate web hosting service, and publishing web pages for the world to see. It is also able to develop a working model for creating personal or business websites.

The 4 Modules included:

1. Introduction to HTML

2. Links, Images, & Files

3. Putting Your site Online

4. Introduction to CSS



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