Richard Horton

Danville, IN *****

ad47an@r.postjobfree.com

+1-231-***-****

Strategic, solutions-oriented Maintenance Professional with 15+ years performing preventative and reparative services in residential apartment homes and industrial facilities environments. Demonstrated ability to strategically deploy relationship-building and critical thinking skills to rectify issues and ensure client satisfaction. Thorough experience operating and training employees to use industrial equipment, power, and hand tools, as well as advanced machinery to complete routine and highly skilled tasks.

Authorized to work in the US for any employer

Work Experience

Bus Shelter Roofer

TALIS Construction Corp - Phoenix, AZ

March 2023 to March 2024

• Organized and completed the roofing process for various bus shelters

• Aided in complete construction and repairs of bus shelters

• Performed maintenance on tools and equipment as needed for production needs Maintenance Technician

Western Wealth Communities - Avondale, AZ

November 2022 to March 2023

• Perform routine maintenance around the building such as fixing structural damage, for example, window, door or wall repair

• Repair broken or leaking plumbing to avoid water damage and restore full use of water fixtures

• Work on damaged electrical wiring when a shortage or severed wire occurs

• Maintain the building HVAC equipment in order to keep climate control in the apartments functioning properly

• Apply preventative measures to the building to reduce the risk of future problems, such as replacing HVAC filters

• Repair or replace any items in and outside each apartment such as washer, dryer, refrigerator, electrical and plumbing ect.

• Painting the building when old paint has become faded or chipped Maintenance Supervisor

Cushman & Wakefield - Phoenix, AZ

October 2020 to November 2022

• Supervised one full-time employee and seven part-time employees to uphold outstanding performance and standards, achieving 98% customer satisfaction for 13 consecutive months

• Trained and support 8 employees by providing twice-monthly sessions on appropriate equipment use and appliance installation, leading to 99% decrease in on-site injuries

• Ensure safety and satisfaction of 324+ residents by leveraging extensive knowledge of maintenance and services and creating welcoming, positive experiences

• Maintain apartment property by utilizing $30k annual budget to fulfill all requests for plumbing, appliances, electrical, painting and caulking

• Communicated with residents and outside contractors to schedule specialty projects as necessary, guaranteeing effective and full resolution of emergency issues, contributing to 99% renewal rate

• Prepare for routine services and projects by ordering parts, supplies, and tools to maintain property of 324 multifamily units

• Perform multiple apartment turns each month for next resident with 100% efficiency

• Prevent climate control malfunction by preserving HVAC equipment through twice-yearly inspections and preventative maintenance

Delivery Driver

PCC Aerostructures - Phoenix, AZ

April 2019 to October 2020

• Delivered high-quality aerospace parts to 20+ customers in a safe, courteous, and timely manner, resulting in 99% client contract renewals

• Built customer loyalty by initiating direct communication of any issues or delivery delays to drive problem resolution and customer satisfaction

• Confirmed and documented orders to verify accuracy, with an average delivery time of 30 minutes

• Utilized smart phone technology to ensure proper communication and expectation of the customer, thereby increasing customer convenience and reducing any errors by 100% Assembly / Facility Maintenance Technician

APSM Systems - Phoenix, AZ

July 2017 to April 2019

• Executed and tested product assembly process for 12 customers to verify facilities were equipped to meet 100% completion rate

• Minimized equipment downtime by performing routine inspections and exceeded 98% overall operating efficiency and output

• Interpreted set-up sheets, work orders, drawings, or blueprints in order to determine potential problems and preventative resolution

• Analyzed work orders to complete maintenance work and documented tasks to maintain consistent service history for future reference

Independent Business Owner

Accountability Plus - Phoenix, AZ

March 2008 to July 2017

• Consulted with 50+ customers to assess services needed to achieve individualized goals and expectations, successfully operating company

• Built and deployed team of seven employees to handle facility operations, training programs, and systems to meet customer needs and achieve 100% client retention

• Employed prompt decision-making and in-depth research to resolve all maintenance or process issues

• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities, reducing project completion time by 98% Parts & Services Technician

Clayton Manufactured Homes - El Mirage, AZ

December 2003 to July 2008

• Offered hands-on assistance to clients, assessing needs and maintaining current knowledge of consumer preferences by researching new and non-traditional product lines

• Led solutions-oriented approach by addressing problems head-on and implementing successful corrective actions without delay

• Handled 10+ customer interactions per day, leveraged extensive knowledge of products and services to give detailed, personalized, and polite assistance, ensuring high customer retention

• Developed an efficient workflow that allowed for the timely processing of orders, keeping inventory levels at 99%

Skills

• Facilities Maintenance

• Electrical Systems

• Refrigeration

• Carpentry

• Plumbing

• Blueprint

Reading

• Equipment & Appliance Repair

• Time Management

• Team

Leadership

• Administrative Skills

• Written

• Verbal Communication

• Shipping & receiving

• Materials handling

• Hi-Lo

• Warehouse experience

• Packaging

• Organizational skills

• Time management

• Mechanic experience

• Electrical experience

• Power tools

• Automotive repair

• Equipment repair

• Machining

• Pallet jack

Certifications and Licenses

EPA Universal Certification

Present

Arizona Security Guard Card

Forklift Certification

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