Customer Service Social Media

LUKONG CLARITA SEVIDZEM

+237-***-***-*** // ad47a5@r.postjobfree.com

Kumba, Cameroon

SUMMARY

Dedicated, motivated and results-driven student possessing a strong academic foundation and passion for the business world. A highly adaptable and proactive individual with the ability to embrace change. Skilled in business analytical abilities and thrive in fast- pace learning environment. SKILLS

Business Knowledge and management principles, Problem -solving, Business analysis, Customer service, Communication, Teamwork and Collaboration, Adaptability, Time management, EDUCATION

2011/2012

2013/2014

2018/2019

OUR LADY OF THE IMMACULATE

CONCEPTION COLLEGE, KUMBO.

Ordinary Level Certificate.

ŞEHIR UNIVERSITY, INSTABUL

TURKEY

L1 in Business Administration

ST JOHN’S COLLEGE, KUMBA.

Advance Level Certificate.

RELEVANT WORK EXPERIENCE

VOLUNTEER/ COMMUNICATION ASSISTANT

Youth Regain Life

2020-date

• Developed compelling social media content such as videos to effectively convey the Organization’s mission and objectives.

• Partnered with stakeholders to foster collaboration and facilitate funding of projects.

• Improved performance by assessing the various communication strategies implemented by the organization

COOK AND SALES PERSON

Dangote African Restaurant

2017/2018

• Successfully developed business strategies to increase sales.

• Established strong business-customer relationship by devising effective customer service and ensure customer satisfaction.

• Functioned as sales advisor to provide solutions to improve operational efficiency of the business. ST. JOHN SECONDARY SCHOOL

English Literature teacher`

2016/2017

• Significantly improved student performance by 65% through effective teaching strategies and fostering understanding of literary concepts.

• Effectively promoted communication and student-teacher collaboration by incorporating interactive teaching methods.

• Implemented innovative teaching methods through the introduction of teamwork and cooperative learning.

LANGUAGE

• English: Excellent.

• French: Average.

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