United States Customer Service
Resume:
CONSUELO JEANNETTE
SOLORZANO
SKILLS
• Positive Reinforcement Strategies
• Instructional Materials Preparation
• Exercise Strategies
• Educational Strategies
Parent and Guardian
Communication
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CERTIFICATIONS
• CPR / AED Certified
• Professional Membership IOHSK
• Coaching License D
Basic Peace Officer Certificate 3 &
2
•
LANGUAGES
Spanish
Native or Bilingual
PEAPE
96 Observation hours in Physical
Education and Adapted Physical
Education
Proficient physical educator. Knowledgeable about training techniques, federal guidelines, and lesson planning. Outgoing, friendly, and personable educator. Engages students in fun games and activities to encourage physical fitness.
Proficient in Microsoft Windows applications such as, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
PROFESSIONAL EXPERIENCE
October 2018 - Current
Director of Coaching SoCal Rush, Victorville, United States August 2018 - January 2021
Head Varsity Girls Soccer Coach Victorville Unified School District, Victorville, United States
Verified that coaches in program attained full certification and licensure.
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Guided and assisted coaches in writing training exercises for private youth coaching sessions.
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Supported execution of development program to retain and grow coaching staff.
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Directed training, conditioning and performance of sports program and led and supervised coaches in efforts with assigned teams.
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Assigned work to staff, set schedules and motivated strong performance in key areas.
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Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
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Improved player behavior through modeling and disciplinary interventions.
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Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
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Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
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Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
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CONTACT
Victorville, California 92392
ad478g@r.postjobfree.com
June 2017 - July 2018
Customer Service Representative Delta Airlines, Sacramento May 2015 - September 2016
Armed Security Guard Andrews International Security, Sacramento, CA
June 2014 - August 2015
Campus Patrol Officer Los Rios Community College District, Sacramento, CA
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Answered a constant flow of customer calls with minimal wait times.
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Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
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• Sold tickets and ensured cabin accommodations
• Performed computer and paperwork tasks
Responded quickly to incidents and assessed active situations for security concerns.
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Completed full building and grounds patrols every hour to spot and investigate concerns.
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Checked personnel ID badges and issued temporary credentials to visitors.
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Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
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Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students, and visitors.
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Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
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Notified police, fire department, and emergency services of on- campus incidents.
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Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
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EDUCATION
May 2023
Bachelor of Science Kinesiology PEAPE
California State University San Bernardino, San Bernardino
• Dean's List Spring 2022
• 3.6 GPA
June 2021
Associate of Science Kinesiology
Victor Valley Community College, Victorville, CA
• Dean's List Fall 2022
• 3.7 GPA
• Dean's List Spring 2023
• 3.0 GPA
Contact this candidate