Derosier Rachelle Lénie Borgella
**st, Gregory Street Dorchester Mass
ad477t@r.postjobfree.com
Work Experience
Call Center staff
Contact Center Plus - Haiti
January 2021 to December 2023
• Welcoming and assisting customers.
• Demonstrating excellent communication skills, having a pleasant personality and love interacting with people.
• Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible.
• Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs
• Join the staff and help as needed
• Perform a wide variety of cleaning tasks, including sweeping, mopping, dusting, and polishing
• Check and replace the stock of relevant supplies and equipment
• Ensure that all company standards for cleanliness are met consistently
• Adhere to strict health and safety requirements
• Utilize cleaning practices that protect equipment and furniture
• Work well with the broader cleaning team
• Report and return lost property
Warehouse Worker
Global - Port au Prince
2021 to 2022
• Performs routine maintenance and repair on equipment.
• Identifies and reports malfunctions
• Receives work order requests.
• Assists in selecting materials and methods based on work specifications.
• Engaging, speaking to customers and understanding their needs
• Adjusts produce highest quality results
• Assemble and prepare materials. May perform delivery services
• Restocking shelves,
• accepting incoming orders,
• processing and packing orders,
• counting inventory and ensuring orders are shipped in a timely manner. Education
College Diploma:
2015/ Relations Internationals/ Quisqueya University High school diploma
SLB
College Saint Louis de Bourdon
2010
Skills
• Empathy
• Adaptability
• Willingness to Learn
Languages
• Haitian Creole - Fluent
• French – Fluent
• English: Intermediate Level
Additional Information
• Excellent customer service skills
• Amazing interpersonal abilities • Computer skills
• Able to work a flexible schedule (including nights and/or weekends)
• Able to work with other team members
• Ability to lift/move materials, climb ladders, stand and walk
• Ability to handle multiple tasks at once
• Amazing time management skills
• Incredibly detail oriented