ARTHUR BRISENO

Wilmington, CA *****

ad4736@r.postjobfree.com

+1-562-***-****

Diligent Customer Support specialist with superior work ethic, friendly demeanor and 10+ years of proven experience. Customer-focused employee with commitment to quality assurance. On time and dependable. Providing sound-minded ability to manage multiple tasking workflow in meeting service quotas. Background includes filing, supporting a multiple line phone system. Inbound and outbound. Bringing professionalism, integrity and leading by example. Work Experience

Optometric Assistant/Receptionist

Amy Kim Optometry, Inc - Torrance, CA

December 2023 to Present

Providing visual-field testing, ocular photography and pre-exam data collection. Supported optometrist with vision screenings and exams by prepping rooms and medical apparatus. Facilitated optimal patient care and support to clerical staff.

Answer phones, schedule appointments, greet patients and verify appointment times, preparing charts, pre-admission and consent forms and complied with HIPAA patient standards. Fulfillment Expert

Target - Westminster, CA

August 2019 to December 2023

• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

• Accepted, processed and quickly filled orders.

• Followed proper packaging requirements depending on order size and type.

• Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.

• Directed and provided store and department training to new hire employees. Instructed and mentored to perform daily work assignment, per department needs and metrics.

• Demonstrated great teamwork skills with staff members involved in production and transport. Vollunteer Caretaker

At Home Personal Care - Wilmington, CA

April 2018 to July 2022

· My Mother took ill with Alzheimers / Dementia. I along with my sister took shifts managing her daily care.

· In 2019 I was mostly needed to render care during mornings so I applied for work during the summer. I was able to work PM shifts and help at home in the AM. Customer Service Representative

Miele USA - Long Beach, CA

March 2006 to March 2018

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Developed strong customer relationships to encourage repeat business.

· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

· Set up and activated customer accounts.

· Improved customer service wait times to mitigate complaints. Education

GED

Banning Carson Adult School - Wilmington, CA, US

Skills

• Teamwork and Collaboration

• Order Accuracy

• Punctual and Reliable

• Data Entry

• AS400 (5 years)

• Detail Oriented

• Order entry

• Workday

• Adobe Acrobat

• SAP

• Quality assurance

• Update customer documentation (10+ years)

• Strong Follow-through and dedicated in superior customer support

• Heavy lifting

• Loading and unloading in a fulfillment/ warehouse setting (4 years)

• Shipping & receiving

• Computer skills

• Customer service

• Filing

• Communication skills

• Data entry

• Microsoft Office

• Sales

• Upselling

• Hospitality

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