Dawn Cole

Phoenix, AZ ***** 480-***-**** ad4734@r.postjobfree.com

Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An Associate who is seeking work in customer service, administration, and open to new opportunities.

Skills

Critical Thinking

Customer Service

Inbound Calls

Conflict Resolution

Call Management

Data Collection

Report Generation

Outlook

MS Office

Dependable

Adaptable

Interpersonal

Written & Verbal Communication

Work History

Customer Service Representative, 11/2023 - 01/2024

Consumer Cellular – Tempe, AZ

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Instructional Care Aide, 02/2020 - 03/2023

St. Louis Public School – St. Louis, MO

Assist teacher in test administration under teacher directive, implementing behavior management plans.

Assist the teacher in maintaining and organizing work and study areas, equipment, materials, and facilities.

Escorts, assist and/or supervises student(s) during play periods, movement throughout the building, other times of designated.

Patient Care Advocate, 11/2016 - 11/2018

Express Scripts – St. Louis, MO

Worked with patients and families to develop future plans and discuss care actions.

Completed documentation of care, hospital actions, and patient activities.

Educated patients and families on healthcare options and resources.

Education

Associate of Science: Medical Billing

St. Louis College of Health Careers - St Louis, MO