Rahshiah Hawkins

ad4725@r.postjobfree.com

+1-470-***-****

Objective Summary: Collaborative and adaptable customer service professional seeking a remote position where I can utilize my time management, data entry and organizational skills.

Work experience

Spectraforce Technologies

Patient Support Specialist - Remote

April 2023 to December 2023

• Outbound calls to healthcare providers to collect information needed to evaluate patients for services provider

• Utilize insurance portals to verify patient eligibility

• Outbound calls to insurance carriers to obtain benefits and obtain prior authorization requirements and status

• Conduct benefit investigations to determine plan coverage, payer restrictions, and cost share information

• Transfer data from patient enrollment forms into CRM

• Evaluate patient records against eligibility criteria to determine if they may continue assistance

LiveOps

Customer Support Agent - Remote

April 2022 to April 2023

• Handling a high volume of incoming and outbound calls to handle customer inquiries

• Utilizing my excellent active listening skills to get to the root of the customers problems or concerns and effectively handle with empathy

• Document every customer encounter and resolution in real time

• Consistently maintained a productivity rate of 95% or higher based on customer satisfaction, call quality, handle times and resolution

• Accurately and effectively responded to customer emails in chats

NIKE

Chat Agent - Remote

January 2019 to November 2022

• Respond to customer inquiries and provide assistance through online web chat

• Resolve customer issues and complaints in a timely and professional manner

• Conduct research to answer customer questions accurately and effectively

• Escalate complex issues to the appropriate department for resolution

• Maintain high levels of customer satisfaction and ensure a positive experience for all customers

Education

Associate Degree in Criminal Justice Hussian College - Clarksville, TN

Associate Degree in Criminal Justice Hussian College

Bachelor’s degree in business administration Kennesaw state University – Kennesaw, Ga

Skills

• Adaptability

• Ability to type 50 WPM

• Excellent communication skills - verbal and written

• Exceptional customer service skills

• Ability to multitask

• Problem solving skills

• Proficient in Microsoft suite - word, outlook, excel, OneNote

• CRM - Sales force

• Time management skills

• Critical thinking skills

• Computer literacy

• Active listening

Contact this candidate