Resena Wills

Chandler, AZ ***** 602-***-**** ad471z@r.postjobfree.com

Summary

Personable Head Bartender with strong organizational skills. Mastery of drink recipes and drink-making techniques. Keen attention to detail and excellent multitasking abilities. Resourceful Head Bartender with extensive knowledge of spirits. In-depth knowledge of cocktail recipes. Friendly and organized team player committed to providing positive experience. Motivated Bartender with over 23 years in high-volume restaurant experience. Extensive wine, beer and cocktail knowledge.

Skills

Blending Techniques

Measurement Accuracy

Garnish Preparation

Multitasking and Prioritization

Exceptional at serving, bartending, catering, and

private parties

Extensive knowledge in mixed drinks, wine, and

specialty cocktails.

Fast and efficient while keeping a clean, organized, and prepared work area.

Taking charge to efficiently set the team up for success. Back to back Bartender of the year 2 years in a row at Monti's La Casa Vieja.

Experience

BARTENDER 04/2022 - 10/2022

Skip and Jans - Chandler, AZ

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions. Planned and coordinated special events to boost customer numbers and profits. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Displayed and retained extensive knowledge of liquors, wines and entrees. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Poured wine, beer and cocktails for patrons.

HEAD BARTENDER 04/2016 - 11/2021

Top of the Rock/Marriott - Tempe, AZ

Delivered exceptional bar service for special events such as weddings, business conferences and society receptions. Managed bar area, cocktail design and menu and handled inventory, regulation compliance. Designed and implemented new cocktails to drive customer interest and sales numbers. Completed regular bar inventories and daily requisition sheets. Trained new bartenders on drink preparation and upselling techniques. Handled complaints and disputes from customers to promote customer satisfaction. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions. Planned and coordinated special events to boost customer numbers and profits. Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales. Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs. Created signature beverages to increase revenue and patron loyalty. Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.

Reinvented classic cocktails to complement new menu options. Balanced daily registers and generated sales reports for management. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. BARTENDER/SERVER/TRAINER 03/2008 - 03/2016

ResenaViejaMonti's La ViejaVieja - Tempe, AZ

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Maintained polite and professional demeanor to patrons. Promoted desserts, appetizers, and specialty drinks to optimize sales. HEAD BARTENDER/SERVER/TRAINER 01/1998 - 03/2008

Applebee's Grill + Bar - Chandler, Tempe And Scottsdale, AZ Promoted desserts, appetizers, and specialty drinks to optimize sales. Provided exceptional service to high volume of daily customers.

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