Joni Belnap

Customer Service Representative: Young living Oils 4/2014-10/2020

Axiom Eco Pest Control: 1/2022-4/2024

I Answered phones.

Transferred calls to different parts of the company.

Assisted customers with cancelling and rescheduling appointments.

When customers were frustrated or expressed concerns, I listened carefully and did my best to resolve

all concerns. I have handled many escalated calls to resolve concerns. I always tried to give

5-Star-Service. I saved many people from canceling our service.

Our company asked us to have our customers fill out surveys on the calls that we took with the customers. I was in the top two or three for sending out the most surveys. I received many five star reviews, for several months.

I took time to describe the services and benefits that our company offered.

My call times was very low. I also handled many calls during the day in a timely manner.

Sincerely,

Joni Belnap