SEBASTIAN GOGOLA

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EXECUTIVE SUMMARY

Experienced Solutions Engineer with a strong focus on integrating cybersecurity enhancements across diverse technology platforms. Over a decade of engineering experience, with a recent emphasis on developing and implementing security solutions to safeguard data and ensure compliance. Proficient in leading cross-functional teams to achieve technological innovations and company objectives. Eager to leverage engineering expertise in a dedicated cybersecurity role to drive significant improvements in operational security.

WORK EXPERIENCE

Senior Solutions Engineer

TeamViewer Tampa, FL Jan 2023 – Jan 2024

Orchestrated high-impact alliances with major industry players such as IBM, Microsoft, and Google, contributing directly to a revenue increase of $84 million.

Developed strategic alignments between diverse technology platforms and company goals, enhancing product interoperability and creating new revenue channels to achieve consistent 10% YoY growth.

Spearheaded API-driven OEM and third-party integrations, serving as the lead technical liaison between business development and commercial partnerships.

Collaborated with Palo Alto security engineers to integrate an event collector into the Cortex XSIAM TeamViewer Pack and enhance security responsiveness, confirmed by DBot messages in the Cortex XSIAM War Room.

Sales Engineer

ReliaQuest Tampa, FL Jan 2022 – Jan 2023

Engaged Mid-Market clients, offering robust cybersecurity solutions and co-managed services tailored to specific needs, demonstrating the capabilities and benefits of the Security Operations Platform, GreyMatter.

Utilized Cyber Kill Chain and MITRE ATT&CK frameworks to achieve a 30% increase in sales by aligning product capabilities with client security needs.

Conducted Value Assessments to evaluate the Enterprise’s utilization of people, processes, and technology, and promptly responded to Requests for Proposals (RFPs), enhancing our competitive positioning.

Assisted the Sales team in reviewing and creating a Bill of Materials through sizing, scoping, and pricing, to successfully meet quota objectives set by the region.

Sales Engineer

Accusoft Tampa, FL Jan 2019 – Jan 2022

Partnered with a Business Development Sales Representative focused on new client acquisitions, successfully qualifying leads, and closing deals after comprehensive RFIs, exceeding target goals by over 15%.

Provided detailed consultations and analyses of clients’ needs to design, present, and demonstrate the optimal Document Management solution throughout the sales cycle.

Facilitated the adoption of Cisco Talos Intelligence, improving threat mitigation strategies across client engagements, and coordinated penetration testing to enhance client security and satisfaction.

Worked closely with developers to translate customer implementation requirements for containerization and other full-stack technologies, effectively overcoming technical hurdles to secure sales wins.

Technical Manager

TeamViewer Boston, MA Jan 2015 – Jan 2019

Initiated collaboration with Enterprise Sales teams and liaised with Product Development and Engineering to drive expansion and foster customer adoption of the new Enterprise product, Tensor.

Drove a 20% increase in revenue by collaborating with sales teams as Product Owner, strategically upselling add-on Unified Endpoint Management solutions including Microsoft Intune, Jamf Pro, MobileIron, and AppTec360 to commercial clients.

Resolved password control centralization for corporate users by leveraging SAML 2.0 compatible Single Sign-On (SSO) IdP’s, including Entra ID, Centrify, Okta, Azure, OneLogin, ADFS, and G Suite.

Championed the Industry 4.0 initiative, digitizing manufacturing operations by integrating IIoT edge devices with MQTT-based communication to automate processes, resulting in a 70% perceived benefit as reported in surveys.

Technical Account Manager

Monitis Clearwater, FL Jan 2014 – Jan 2015

Led the management and maintenance of cloud infrastructure, consistently achieving 99.99% uptime and cutting incident response times by 50%, which directly supported client SLAs and operational expectations.

Architected and deployed automation and orchestration scripts for cloud infrastructures, reducing deployment times by 40% and enhancing infrastructure efficiency by 25%, thereby accelerating client onboarding and system scalability.

Designed comprehensive cloud monitoring and alerting systems that decreased downtime by 30% and enhanced system reliability by 20%, improving client satisfaction and trust in managed services.

Collaborated with cross-functional teams to formulate and uphold cloud infrastructure security policies, achieving a 50% reduction in security incidents and bolstering compliance by 15%, which fortified client confidence and regulatory adherence.

IT Support Engineer

Affirmative Technologies Palm Harbor, FL Jan 2011 – Jan 2013

Developed and maintained reports using SQL Server Reporting Services (SSRS), enhancing reporting capabilities across all payment channels with ad hoc and on-demand report functionalities.

Optimized SQL queries and scripts for internal use, reducing ticket metrics by 28%, and conducted detailed analyses of escalated tickets, which enabled coaching for junior techs to resolve 84% of excessive escalations.

Performed advanced network troubleshooting in collaboration with network engineers, improving network stability by 30% and contributing to the development of robust security policies and procedures that minimized security risks.

Efficiently managed and resolved over 100 technical support tickets weekly, including handling more than 30 customer service calls, maintaining high customer satisfaction through prompt and effective service.

EDUCATION

Rasmussen College Tampa, FL

Associate of Science in Information Systems Management, 3.8 GPA 2012

CERTIFICATIONS

EC-Council Online

Certified Ethical Hacker (CEH), Web Applications Hacking Systems (WAHS), Related Courses In-Progress

SCP Service Strategies Wichita, KS

Certified Support Manager 2015

Microsoft Tampa, FL

Certified Technology Specialist 2013

CompTIA Tampa, FL

A+, Network+, Security+ 2012

HARD SKILLS

Salesforce, Dynamics 365 (CRM), Sales Qualification Methodology (MEDDPIC), Opportunity-Based Selling, Solution-Based Selling, Security Compliance & Risk Management (ISO-27001, HIPAA-HITECH, SOC II), Data & Privacy Protection (GDPR, DSA, DMA).

TECHNICAL SKILLS

Cloud Platforms (GCP, AWS, Azure, IBM, Oracle). API Integrations (REST, SOAP), Containerization (Docker, K8s), Programming (HTML, JS, Python, .NET), Version Control (GIT), DB Management (MS SQL, MySQL, MariaDB, PostgreSQL, MongoDB).

SECURITY SKILLS

Application Security (Burp Suite Community Edition, OWASP DAST), Network Security (Wireshark, AirCrack Suite), Encryption & Cryptography (AES, OpenPGP, WireGuard, E2EE, SSL/TLS, RSA, SRP, ECC), Incident Response & Threat Detection (Splunk, IBM QRadar), Penetration & Vulnerability Scanning (Kali Linux, ParrotOS Security Edition, Metasploit).

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