Retail Shop Manager
+233********* ad46xy@r.postjobfree.com LinkedIn/Portfolio Accra
FELIX MILLO
AWELLIMBILLA
EXPERIENCE
Retail Shop Manager 10/2022 - 11/2023
Melcom Ghana Limited Accra (Melcom Evita
and Melcom
Dansoman)
Delivered excellent customer service by addressing and resolving customer inquiries and complaints
Kept orderly and accurate accounting records by monitoring sales documentation Trained team members in successful strategies to meet operational and sales targets
Mentored team members to enhance professional development and accountability in the workplace
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Maintained a safe working environment by enforcing adherence to safety and security protocols
Implemented store policies and procedures to remain compliant with corporate guidelines
Managed inventory control, cash control, and store opening and closing procedures
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Interacted well with customers to build connections and nurture relationships Scheduled employees for shifts, taking into account customer traffic and employee strengths
Supervised the creation of exciting merchandise displays to catch the attention of store customers
Reported issues to higher management with great detail Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Trained and guided team members to maintain high productivity and performance metrics
Trained new employees on proper protocols and customer service standards Tracked employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits
Developed new promotional campaigns to attract new customers Monitored daily cash discrepancies, inventory shrinkage, and drive-off Implemented innovative programs to increase employee loyalty and reduce turnover
Assistant Shop Manager 03/2021 - 10/2022
Melcom Limited Hohoe Branch
Ensuring correct price tagging
Ensuring discipline at the floor level
Training team on customer service
Assisting the shop manager in decision making
Taking proper care of signages in and outside the building Outsource Auditor 01/2020 - 02/2021
Melcom Limited All Melcom Shops
Followed established auditing processes to meet internal and regulatory requirements
Analyzed data and findings to prepare reports detailing financial information Quarterly Inventory check on shop managers
SUMMARY
Strong leader and problem-solver
dedicated to streamlining operations
to decrease costs and promote
organizational efficiency. Uses
independent decision-making skills
and sound judgment to positively
impact company success.
Collaborative leader with dedication
to partnering with coworkers to
promote engaged, empowering work
culture. Enthusiastic management
professional with demonstrated
success supervising staff and
building teams. Proven history of
achieving sales goals by monitoring
employee performance and coaching
staff on effective sales methods.
Skilled in solving complicated issues
and making proactive operational
changes.Dedicated to applying
training, monitoring and morale-
building abilities to enhance
employee engagement and boost
performance. Willingness to take on
added responsibilities to meet team
goals. Detail-oriented team player
with strong organizational skills.
SKILLS
POS Systems Product Knowledge
Strategic Planning Team Building
Team Leadership
Visual merchandising
Inventory Control Cashiering
Customer service management
Business growth initiatives
Budget Control
Team work and collaboration
Store Operations Attention to detail
ACHIEVEMENTS
Best Performer, Petty Cash
Management
It made me stand out unique
among my colleague managers
Best Performing Store,
Shrinkage control
It was a great honour to add
value to my company.
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EXPERIENCE
CEO 02/2017 - 09/2019
The Laundry Lounge Accra- Amasaman
Developed key operational initiatives to drive and maintain substantial business growth
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress
Negotiated terms of business acquisitions to increase business base and solidify market presence
Established foundational processes for business operations Oversaw business-wide changes to modernize procedures and organization Manager 06/2015 - 10/2016
Bf Petroleum/ Ayanseba Enterprise Zebilla-Bawku West Day to Day running of the fuel station
Managed and motivated employees to be productive and engaged in work Accomplished multiple tasks within established timeframes(Thus) Making sure banking is done on time, finding new customers at the bus stations, solving customer complaints etc
Running promotions for customers in order to maximize sales over my competitors Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
EDUCATION
Wassce(Senior High School) 09/2012 - 06/2015
Bolgatanga Senior High School
Higher National Diploma( Marketing ) 11/2016 - 12/2019 Accra Polytechnic
LANGUAGES
English Native
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