Tammie Brown

678-***-****

ad46xt@r.postjobfree.com

OBJECTIVE

Administrative support professional experience working in a fast-paced environments demanding strong organizational, communication and time management skills. Trustworthy, ethical and discreet, with integrity committed to superior customer service. Successful leadership skills in developing, encouraging, motivating, and mentoring others to improve performance and morale. Friendly, outgoing, and personable; accustomed to remaining calm, maintaining self-control, and thinking clearly in stressful situations. Excellent interpersonal skills and team player able to relate to people at any level.

PROFESSIONAL EXPERIENCE

Southern Crescent Technical College – Instructor – 12/2021 – 11/2023

Preparing Excel spreadsheet and reports for management. Purchase of skincare and supplies for the esthetic department.

Checked in orders, and inventory management. Data entry, filing, and social media marketing. Developed the new Advanced Esthetic Program, standards, and lesson plans. Student recruitment and advisor of the Esthetics department that increased student retention by 85%. Mentoring and coaching graduates to assist them with areas of aesthetics in the professional arena.

Hogan’s Institute – Lead Instructor – 6/2021 – 11/2021

Lead the esthetic staff of 4 instructors on education and competency. Esthetic Instructor teaching state board courses and procedures. Inventory management and purchasing of esthetic products and supplies. Student recruitment – successfully increased enrollment by 20%.

Crye-Leike Realtors – Office Administrator – 1/2021 – 6/2021

Managed emails, letters, packages, phone calls and forms of correspondence. Supported bookkeeping for main office. Created and updated GAMLS / FMLS databases and records for financial information, personnel, and other data. Inventoried and ordered office supplies as necessary. Prepared and submitted reports, proposals, and presentations. Assisted colleagues in other offices when needed.

Atlanta Face & Body – Lead Trainer Medical Aesthetician ACLP – 1/2019 – 3/2020

Instrumental in developing sales techniques and marketing to increase new clientele by 30%. Consistently exceeded monthly treatment and retail sales by 25%. Facilitated spa events and promotions to capture and grow patient base. Lead trainer – new hires with office procedure, esthetic machines, skin care and protocols. Perform skin analysis to prescribe the best skin care regiment to achieve optimal results.

Aqua Med Spa – Spa Manager Medical Aesthetician Patient Coordinator – 7/2018 – 1/2019

Handled day to day operations efficiently, coordinated the appointment calendar for staff and maintained forms and office supplies required for front desk activities. Maintained front desk protocol for staff including opening/closing duties and general administrative duties. Planned and executed outside promotional events, ultimately increasing spa services and retail by 50%. Utilized leadership skills in developing strong relationships with staff to lead a winning team. Lead aesthetic trainer for all facilities – onsite and virtual. Educated patients on professional skin care and procedures. Administer laser treatments which include: Cynosure Elite+, Icon, and Candela VBeam Perfecta. Other treatments: laser facials, IPL, Fraxel (non-ablative), laser hair removal, and soft tissue coagulation. Front desk/receptionist, taking payments, co-pays, scheduled/rescheduled patients, and directed calls both esthetic and dermatology. Order and inventory retail and in use products, invoicing and purchasing.

Tammie Brown

678-***-****

ad46xt@r.postjobfree.com

PROFESSIONAL EXPERIENCE CONTINUED

Health & Style – Advanced Aesthetic Instructor – 12/2017 – 7/2018

Advanced Esthetic Instructor teaching state board courses and procedures. Utilizing Milady curriculum using PowerPoint presentation by instructing students and preparing them for state board examinations. Preparing and developing protocols for treatments. Skin Care Specialist who employs innovative techniques with knowledge in all areas of skin therapy. Strong business and customer service skills to exceed client/patient expectations. Clinical floor supervisor monitoring student and client flow.

EDUCATION

Graduate - Aesthetic Solutions – 2018 - Licensed Assistant Cosmetic Laser Practitioner

Graduate - Face First Production – 2016 - Licensed Instructor

Graduate Diploma - Georgia Career Institute – 2011 – Licensed Esthetician

COMPUTER SKILLS

Microsoft 365, eClinicalWorks, PatientNow, AdvancedMD, EMA, MindBody, Dossier, Kronos, Epro, Infopro, Blackboard, Conerstone, Windows 11, Square POS, Clover POS, Google

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