H E R M A N M A R S H A L L

I I I

Swift Transportation, Greer, SC, Oct 2022 - Apr 2024

Truck Driver

Cheddars Scratch Kitchen, Fayetteville, NC, Jul 2018 - Aug 2022 Restaurant Manager

PROFESSIONAL SUMMARY

Successful Restaurant Manager with over 12 years of experience providing exceptional leadership and developing strong teams. Skilled in managing front and back-of-house operations and quickly solving problems. Exhibits passion for food and restaurant operations to achieve consistent revenue and profitability.

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WORK EXPERIENCE

Transported items to destinations within schedule guidelines to satisfy customers' needs.

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Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance.

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Kept delivery and transaction records and placed customer purchase orders in POS system.

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• Completed deliveries within specified timeframes for assigned tasks. Reported problematic and malfunctioning machinery to management for repair.

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• Used equipment to load, unload and verify long-distance freight. Worked with facility crew to smoothly maneuver vehicles into loading zones.

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Recruited, interviewed, hired and trained staff to company service- oriented values.

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Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.

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Delivered store sales and financial objectives, improved restaurant operations and service quality.

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Acknowledged exceptional staff performance to increase employee morale and reduce turnover.

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Role modeled company core values and culture to inspire dedicated team of restaurant staff.

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• Performed restaurant walk-throughs to observe standards in practice.

• Led pre-shift meetings to review specials, menu changes and house counts. Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.

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Followed cash control and security procedures when implementing profit and loss strategies.

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Evaluated staff performance, setting individual goals and providing detailed feedback.

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Interviewed job applicants, processed new hire paperwork and provided on-the-job training.

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Arranged deliveries and liaised with vendors to obtain favorable pricing and timelines.

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• Supervised food service workers to keep kitchen moving and provide Gastonia, NC 28054

252-***-****

hermanmarshall3rd@gm

ail.com

CONTACT

SKILLS

FRONT OF HOUSE

OPERATIONS

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RESTAURANT PROMOTION

MANAGEMENT

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• SCHEDULE COORDINATION

CUSTOMER RELATIONSHIP-

BUILDING

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• KITCHEN OVERSIGHT

TRAINING AND

DEVELOPMENT

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• CUSTOMER SERVICE

CONTROL INVENTORY

COSTS

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• HIRING AND TRAINING

• QUALITY CONTROL

Rucker Johns Restaurant, Winterville, NC, Nov 2007 - Jul 2018 General Manager

Associate of Arts

Business

Charles Stewart Mott Community College, Flint, MI

quality service.

Created food service personnel work schedules, keeping shifts properly staffed.

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Monitored team member performance, conducting evaluations and recommending promotions.

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Consulted with human resources regarding personnel questions and staffing needs.

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Built high-performing teams and worked collaboratively to drive change initiatives within organization.

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• Oversaw talent recruitment, onboarding and training. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.

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Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.

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Verified compliance with guidelines for safety, loss prevention and cash-handling procedures.

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Reinforced training and upheld company-wide service and brand quality standards.

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Addressed customer service issues with detailed and timely responses to escalated complaints.

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Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

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• Increased employee job satisfaction with hands-on, motivational approach. Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.

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Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.

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Resolved problems, provided open communication and recommended discipline and terminations.

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Analyzed and optimized sales, marketing and promotional strategies using industry expertise.

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EDUCATION

ADDITIONAL INFORMATION

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Job Title Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. MONTH 20XX - MONTH 20XX Company Name, Location - Job Title Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. Sed pulvinar lacinia felis eu finibus.

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