Richard Michna

ad46wq@r.postjobfree.com 281-***-****

http://www.linkedin.com/in/richardmichna

Houston Texas

Summary

Business Transformation & Organizational Change Management Consultant

Dynamic and seasoned Prosci Certified OCM Leader with a 15-year career dedicated to navigating and implementing transformative change initiatives across various industries.

Demonstrated leadership in driving the people side of change across diverse industries, including oil & gas, aerospace, utilities, pharmaceuticals, healthcare, life sciences, manufacturing, and retail. Proven background in leading over a dozen OCM and training projects on domestic and international fronts. Specialized in developing user adoption strategies that ensure effective assimilation of changes into organizational culture and achievement of strategic goals. Experienced designing and deploying blended learning solutions to facilitate seamless employee adaptation to new roles and environments. Proficient in partnering with leadership teams to formulate and implement OCM strategies, collaborating with analysts to integrate new technology infrastructures, and coordinating with HR and business leads to assess the impact on job roles. Innovative and creative thinker able to generate new ideas, anticipate needs, and initiate change.

Core Competencies

Strategic Planning & Implementation Digital Transformation

Operational Excellence Enterprise-Wide IT Infrastructure Strategic Partnerships

Data Analysis & Insights Regulatory Compliance & Governance Customer Experience Management

Organizational Change Management Instructional Design Training & Sustainment Plans Blended Learning Solutions Project Communications & Engagement Management of Change Project Management OCM Portfolio Management

SIGNATURE ACHIEVEMENTS

●Spearheaded change management initiatives for notable clients transitioning from on-premises systems to cloud solutions, including the State of Missouri, Phillips 66, Enbridge, Wolfspeed, JeldWen, Norfolk Southern, and the Federal Aviation Administration. – Independent Consultant

●Established the company's Organizational Change Management (OCM) practice, incorporating Prosci-based methodologies to enhance OCM delivery. - Bridgewater Consulting Group

●Architected and executed worldwide business transformation OCM strategy, facilitating the shift to SAP S4 HANA, SuccessFactors, and Delmia. - Dassault Falcon Jet

PROFESSIONAL EXPERIENCE

Independent, Houston, Texas December 2018 – Present

Senior Organizational Change Management Consultant

Develop and execute comprehensive change management strategies and plans in partnership with client businesses, focusing on engagement, resistance management, change impact assessments, and the development of robust training and sustainment plans. Work closely with business analysts to pinpoint and address shifts in technologies, processes, and procedures introduced by the project, assessing their implications on user communities' job functions. Collaborate with corporate training teams to design and deploy effective blended learning programs for internal and external stakeholders, facilitating smooth transitions affected by the project's scope.

Clients include the State of Missouri, Phillips 66, Enbridge, Wolfspeed, JeldWen, Norfolk Southern, the Federal Aviation Administration, and Kaiser Permanente.

Major Contributions:

●Played a pivotal role in collaborating with project executives to establish and enhance the project's change management framework and mechanisms, effectively setting up and mobilizing Guiding Coalitions and Change Agent Networks.

●Led the OCM initiatives supporting the organization's Management of Change (MOC) implementations, which supported the enterprise's maintenance of its manufacturing, refining, and IT infrastructures (ITIL).

●Coordinated with the project's Organizational Change Management (OCM) team to implement engagement activities, ensuring user communities were well-informed and supportive of the changes affecting their roles.

Bridgewater Consulting Group, Irvine, California November 2017 — October 2018

Principal Consultant, Organizational Change Management

Created and composed critical OCM documentation for BCG, including Requests for Proposals (RFPs), Statements of Work (SOWs), and detailed project plans. Ensured strategic direction for BCG's OCM processes, governance frameworks, and client engagement models. Collaborated strategically with SCE's Project Management Office (PMO) to weave OCM deployment strategies into the project's overall plans, ensuring a unified approach to change management.

Major Contributions:

●Pioneered the development and activation of SCE's OCM Center of Excellence and directed the utility company's portfolio of OCM projects.

●Orchestrated the OCM initiatives for Southern California Edison (SCE) as the Delivery Manager.

Tata Consulting Services June 2017 – November 2017

Organizational Change Management Consultant

Crafted the major medical organization’s overarching OCM strategy, delineating project-specific plans and a deployment blueprint for stakeholder engagement, resistance management, and educational initiatives. Devised and executed communication and engagement strategies to inform the enterprise about the program's milestones, challenges, risks, and forthcoming actions. Forged a partnership with the PMO to synchronize the OCM strategy with the program's Agile planning increments and sprint timelines, ensuring coherent progress across all program tracks.

Major Contributions:

●Served as the Organizational Change Management Lead for a significant healthcare company's expansive IT infrastructure overhaul, focusing on SAP S/4HANA and EPIC system integrations.

●Established the client's OCM Center of Excellence, enhancing the organization's change management proficiency and capacity.

Dassault Falcon Jet, Little Rock, Arkansas October 2014 – March 2017

Organizational Change Management Specialist

Crafted the organization's OCM methodology, established a governance model, and created a deployment framework to support OCM initiatives in sync with a phased global release strategy. Partnered with the corporate training department to develop an extensive training strategy, curating a curriculum and blended learning solutions to ensure effective adoption and skill proficiency across stakeholder groups. Collaborated with human resources to evaluate the effects of the transformation on employees, detailing changes to job descriptions, roles, and the organizational hierarchy to ensure a streamlined transition aligned with strategic goals. Maintained effective collaboration with the business sector to construct and refine project deliverables, such as communications plans, resistance management strategies, training frameworks, sponsor roadmap, and change impact analyses.

Major Contributions:

●Implemented a comprehensive strategy to address and mitigate the shifts stemming from the move from bespoke on-premises solutions to a standardized global cloud-based ERP system, including SAP, Delmia, and the SuccessFactors Learning Management System.

●Navigated and tracked new changes from the enterprise's transition from internally developed on-premises applications to a unified global cloud-based ERP solution, encompassing SAP, Delmia, and SuccessFactors Learning Management System.

●Formed strategic alliances with business analysts to measure the change impacts linked to the project while managing the transformation's OCM tasks to alleviate identified challenges.

LSI Consulting, Waltham, Massachusetts June 2013 — August 2014

Training Lead

Evaluated training requirements for the NYC Medical Center's SAP HCM/Payroll and SuccessFactors Learning LMS project by examining performance deficiencies, gathering employee insights, and aligning with organizational goals.

Performed as the Training Lead, delivering expertise and direction to trainers and key stakeholders.

Major Contributions:

●Designed and implemented a detailed OCM Strategy, focusing on integrating change management plans and blended learning solutions while developing strong partnerships with change management consultants and instructional designers.

●Served as the primary Training Lead for the SAP HCM/Payroll and SuccessFactors Learning LMS endeavor, guiding the development and delivery of targeted training programs while establishing a strong partnership with the Medical Center's training department.

The Abreon Group, Houston, Texas March 2012 — May 2013

Manager, Service Delivery

Spearheaded client-focused organizational change management and training efforts across multiple SAP project engagements, guiding the successful adaptation and learning processes within client organizations. Led a skilled team of instructional designers in developing, fine-tuning, and rolling out training and coaching strategies for a wide array of project stakeholders, such as change agent teams, business process owners, and end-user groups.

Major Contributions:

●Bolstered the client's strategic goals, key performance metrics, and targeted business results by conceptualizing and implementing holistic Organizational Change Management (OCM) programs in collaboration with client sponsors.

Deloitte Consulting, LLP March 2011 – March 2012

Master Specialist, Organization & Talent

Drove federal defense contractor's Organizational Change Management (OCM) initiative, accompanying the firm's transition to S/4 HANA as an OCM/Training Project Manager. Mentored a team of client staff in formulating and executing the project's OCM strategy, effectively facilitating change, and enhancing employee skill sets to meet and surpass the project's strategic objectives and key performance indicators.

Major Contributions:

●Supported the implementation of the client's OCM methodology, framework, and Center of Excellence.

Additional Experience: Instructional Design Consultant, RJM Consulting/Managing Consultant, IBM Global Services, Houston, Texas

EDUCATION

Bachelor of Science in Instructional Design - The University of Houston, Houston, TX

CERTIFICATIONS

Prosci Change Management Certification, 2014 & 2022 ITIL V3 Foundations

TECHNICAL PROFICIENCIES

Microsoft 365 Visio & MS Project Articulate 360 Camtasia Adobe Creative Suite uPerform SAP S/4 HANA

SuccessFactors Maximo VisiumKMS Prosci Kotter Conner ADDIE SAM Agile SAFe

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