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Support Specialist Field

Location:
Pittsburgh, PA
Salary:
45,000
Posted:
April 22, 2024

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Resume:

EVAN PERKINS

**** ********** *****

Pittsburgh, PA 15220

412-***-**** (C) (412)- 531-1752 (H)

ad46th@r.postjobfree.com

PROFESSIONAL PROFILE: A graduate of Point Park University. My major is Human Resource Management. With over 3 years’ experience in training and developing new hires, supervisory and management experience. A professional who can manage a full workload and prioritize tasks in a fast-paced corporate environment. Excellent oral and written communication skills.

PROFESSIONAL EXPERIENCE

Maxim Healthcare Services- August 2023- present

Field support specialist

The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionalism and customer service to team members, caregivers and other customers through daily interactions. The Field Support Specialist I provides our clients and customers with a positive first impression of the company’s core values and competencies.

Essential Duties and Responsibilities:

•Maintains confidentiality of client, patient, caregiver, and team member information and records.

•Meets and maintains HIPAA regulations in regard to Protected Health Information

•Assists candidates through the application, hiring, and onboarding process.

•Assists with the billing, payroll, and medical records process.

•Demonstrates positive professional interactions with all candidates, caregivers, team members, clients, and customers.

•Greets and provides excellent customer service to all visitors. Manages the front desk console and provides clients and customers with a positive first impression.

• Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles and performs other duties as assigned.

The Nutrition Group- Irwin, PA Summer of 2022

Human Resources Intern

Performed HR duties and responsible for managing the recruiting, training, and development administration functions. This position implements new and revised recruiting, training and development programs, policies, and procedures to align with the agency’s goals and best practices. Acts as primary point of contact for HRIS system, which may include collecting, and analyzing HR data, metrics, and statistics related to employee training.

Creates training and development presentation templates and modules to support strategic business decisions.

Primary point of contact for HRIS maintenance; support build out of new modules, updating existing applications and recommending changes to increase efficiency while ensuring accuracy of data.

Managed the recording job postings on Indeed.

Responsible for interviewing new hires and completing their onboarding process.

Created training courses and presentations for new staff events.

Managed internal pay audits and creating and updating leave policies.

SECURITAS- Northside, PA, 2021-2022

Security Guard Team Leader (Part Time)

Performs security officer duties and provides supervision to staff to protect life and property against theft, misappropriations, fire, flood, or similar disaster on assigned shift, in compliance with government and management directives and federal, state, and local regulations.

●Watch cameras and observe staff at the site.

●Protect the site.

●Sign contractors in and out of the site

●Escort contractors and visitors to their desired location within the site

●Sign packages in and out of the site for staff members that are a part of the site.

BURGER KING –Robinson Town Center, PA, 2018 – 2023

Shift Supervisor Food Preparation (Part Time)

Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.

Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.

Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.

Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink.

Monitor quality control in kitchen area and when ordering food and supplies.

Maintain maximum flexibility in scheduling by confirming that all Team Members are cross trained in all positions.

Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a Go-getter at the next.

PATHWAYS – South Fayette, PA, 2019 – 2020

Caregiver

A Home Health Aide that provides one-on-one care to clients in their homes assisting with personal care activities, light housekeeping, meals, laundry, companionship.

Helped client with mobility needs and cognitive impairments.

Prepared meals, provided companionship, housekeeping, medication and appointment reminders.

EDUCATION

Point Park University – Pittsburgh, PA, Bachelor of Arts Degree in Human Resources Management Graduated: 2023 Cum Laude GPA 3.53

Brashear High School – Pittsburgh, PA Graduated: Honor Society 2019

AP Pre-College Courses at Carnegie Mellon University June 2017 – August 2017

Digital Connectors at Community College Allegheny County June 2017 – February 2018

Black Male Leadership Institute at Robert Morris University June 2016 – December 2018

Awards

●The Presidential Barack Obama Award

●Digital Connectors completion certificate

●Dean List 7 times at Point Park University

●First National Bank Scholarship Finalist

Computer Proficiency

PowerPoint

Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

ADP

Indeed

Concur

Relias

Certiphi

Trio

Recruit care

Estaff

One note

Professional Training and Development

●Human Resources Management courses

●Honors Public Speaking courses

●Employment Law courses

●Presentations with up to 25 people

●Business Law courses

●International Business courses

●Financial Accounting courses

●Managerial Accounting courses

●Microeconomics courses

●Macroeconomics courses

●Business Writing courses

●Corporate Finance courses

●Human Resources Data Analysis courses

●Labor and Management Relations courses

●Information Technology courses

●Marketing courses

●Psychology courses

●SHRM-CP training courses

References are available upon request

Evan Perkins LinkedIn

Evan Perkins Point Park University Handshake (joinhandshake.com)



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