Shastla Warren

Medical Receptionist

Hattiesburg, MS 39402

ad46s8@r.postjobfree.com

+1-601-***-****

Manage patients schedule

Collect Payments

Verify and upload Medical Insurance

Trainer for New Employees

Screen phone calls

Receive and Verify Medical Records

Customer Service

Respond to incoming calls

Provide information about company Organizations, Services and Products Follow communication scripts

Manage large amounts of inbound and outbound calls Answer patients questions and concerns

Accept and Decline Patient appointment

Data Entry

Epic System

Remote work from home

Authorized to work in the US for any employer

Work Experience

Medical Receptionist

Southeast Mississippi Rural Health Initiative - Hattiesburg, MS June 2021 to Present

Manage patients schedule

Collect Payments

Verify and upload Medical Insurance

Trainer for New Employees

Screen phone calls

Receive and Verify Medical Records

Customer Service

Respond to incoming calls

Provide information about company Organizations, Services and Products Follow communication scripts

Manage large amounts of inbound and outbound calls Answer patients questions and concerns

Accept and Decline Patient appointment

Data Entry

Epic System

Remote work from home

Remote Customer Service Representative

Support Services Group - Waco, TX

January 2020 to Present

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

Phlebotomist

Total Wellness Group - Phoenix, AZ

April 2013 to Present

Responsibilities

This is a traveling job and I choose my own schedule and pick the days I want to work. I provide phlebotomy services to clients who have contracts with the company. I work at different places around the US when companies are short staffed.

Accomplishments

I met a lot of great people. I provided my skills to the best of my ability where needed. Skills Used

Great customer service phlebotomy first aid/cpr neatness fill in when short staffed supervised Phlebotomist

Summit Health/ Quest Diagnostics - Hattiesburg, MS February 2012 to Present

Responsibilities

I am a traveling phlebotomist. I do health fairs throughout the United States. We do different lab work for clients.

We can do up to 100 clients a day.

Skills Used

Phlebotomy, customer service, professionalism, neatness, handling blood specimens, team lead, supervised, first aid/CPR.

Front Desk Receptionist

Richard Schwartz & Associates - Hattiesburg, MS

January 2018 to December 2020

Front desk receptionist

Started cases for clients

Finalized documents for disbursement

Answered Phones

Remote work from home

Verify and upload Medical Insurance

Trainer for New Employees

Screen phone calls

Receive and Verify Medical Records

Customer Service

Respond to incoming calls

Manage large amounts of inbound and outbound calls Data Entry

Caretaker/Paperwork specialist

Ability Works

October 2012 to December 2014

I was in charge of making sure clients paperwork was updated every month. I had to make sure clients were taken care of properly and direct care takers were performing job duties on daily basics. Phlebotomist

Wesley Medical Center - Hattiesburg, MS

August 2009 to October 2012

I was in charge of handling specimens from other clinics. I had to verify insurance, order test, label, and prepare for lab tech. collected blood samples from outpatients, inpatients, adults, and toddlers.

* Prepared specimens for lab tech * Verified insurance information and personal information * Collected blood samples throughout the hospital * Assisted in hiring department employees * Trained new employees for department * Ordered test for blood samples from different clinics * Assisted other clinics with collection of samples * Assisted in different departments in the lab * Ordered and labeled test from other clinics * Assisted in health fairs * Collected samples from toddlers and adults * Assisted in emergency disasters and codes throughout the hospital. Phlebotomist

Forrest General Hospital - Hattiesburg, MS

March 2006 to August 2009

I worked on postpartum with assisting mothers and their newborns. I was in charge of the babies and their personal needs. Collected blood samples from the newborn for discharge and ordered blood tests from the pediatrician. Collected blood samples daily vitals from the patients.

• Assisted patients with their newborns * Collected blood samples from patients before and after delivery

* Collected blood samples from newborns * Performed hearing test on babies * Performed vitals on newborns and mothers * Assisted patients with personal needs * Assisted nurses * Assisted pediatrician and OBGYN

Nurse Aide

Bedford Care Facility - Hattiesburg, MS

April 2005 to March 2006

I assisted patients with personal needs. In charge of making sure patients are bathed and ready for doctor appointments. Assisted nurses with needs of patients throughout the night.

* Assisted patients with personal needs * Assisted nurses with turning patients throughout the night * Assisted patients with morning baths * Assisted patients throughout the night for personal needs Live-in Caretaker

Thomas Support Inc - Nashville, TN

June 2004 to June 2005

My client was blind, deaf, and mute. I assisted my client with his personal and daily needs. I prepared his daily meals and maintained weight and diet. I supplied my client with his daily medications. I assisted him with his daily activities. Documented every specific detail I assisted client with. I gave monthly reports to supervisors on client's progress.

* Assisted client with daily medications.

* Assisted client with daily meals.

* Assisted clients with daily activities.

* Maintained a healthy diet for patients to balance weight.

* Helped client with personal needs and also taught patient how to be independent with daily needs and hygiene.

* Documented strong and weaknesses * Trained new employees for the company * Supervised employees Education

Associate Degree in Health Care Management in Health Care Management University of Phoenix - Phoenix, AZ

January 2012 to May 2014

Weston High School - Greenville, MS

2004

Skills

• PHLEBOTOMIST

• CPR

• NURSE'S AIDE

• CUSTOMER SERVICE

• EXCEL

• Patient Care

• Phlebotomy

• CPR Certified

• Scheduling

• EKG

• Epic

• Toddler Care

• Venipuncture

• Medical Office Experience

• Laboratory experience

• Laboratory procedures

• Data collection

• Clinical laboratory experience

• Nursing home experience

• Vital Signs

• Medical Records

• Computer Skills

• Medical Scheduling

• Leadership

• Research

• HIPAA

• Banking

• Typing

• Sales

• Insurance Verification

• Medical Billing

• Medical Receptionist

• Financial services

• Live Chat

• Clerical Experience

Assessments

Medical receptionist skills — Highly Proficient

May 2021

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifying Skills: * Excel * Word

* PowerPoint * Leadership and Motivation

* Phlebotomist * Nurse's Aide

* CPR and Emergency First Aid * Trained

* Hard worker * Customer Friendly

* Customer Service * Outgoing

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