Valerie Lauretta - Streamwood IL - 630-***-**** - ad46s4@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS AND COMPETENCIES

● Understanding Customer Needs ● Customer Account Management ● Multitasking ● Prioritization ● Creative Problem Solving ● Customer Retention Strategies ● Issue Resolution ● Verbal and Written Communication ● Data Entry and Maintenance ● Customer Data Confidentiality ● Calm and Professional Under Pressure ● Efficient and DetaIL-Orientated

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 07/2021 to present Lands End, Remote

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs

● Provided primary customer support to internal and external customers with some sales focus

● Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

● Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills

CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD 12/2020 to 06/2021 Vincent Benjamin / Arizona Department of Health, Remote

● Provided primary customer support to internal and external customers.

● Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

CONCIERGE 09/2019 to 04/2020 Westbrook Assisted Living, Streamwood, IL

● Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety

● Maintained front desk's concierge book to provide visitors with access to relevant local information

● Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

FRAUD OPERATIONS SPECIALIST 09/2005 to 04/2006 JP Morgan Chase Card Services, Elgin, IL

● Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

● Analyzed large amounts of data to find patterns of fraud and anomalies. ● Contacted customers directly to notify of fraudulent activity and minimize impacts.

● Provided exemplary level of customer service to all individuals.