Donald Fouch

757-***-**** ad46ru@r.postjobfree.com

PROFESSIONAL SUMMARY

Retail management professional, and supply technician with over 10 years of exemplary service as a Navy veteran. Leveraging extensive experience in customer service, sales promotion, and inventory management brings a wealth of expertise to the table. As a team-oriented leader, excels in supply procurement, optimizing bulk delivery processes, implementing process improvements, nurturing talent, and ensuring rigorous quality assurance. Commitment to excellence is deeply rooted in the values instilled during tenure in the Navy.

• Leadership & Team Management

• Inventory & Operations Efficiency

• Sales & Customer Retention

• Technical Problem Solving

• Customer Service Mastery

• Training & Development Expert

WORK EXPERIENCE

Naval Hospital, US NAVY, 620 John Paul Jones Circle, Portsmouth, VA 23708 Health Care Supply Manager May 2023 – Present

Directed a comprehensive management of medical supplies, encompassing reception, storage, and distribution to 56 wards and 10 remote clinics.

• Managed inventory, including cataloging and restocking, for non-pharmaceutical items worth three million.

• Ensured the availability of essential items for 35,000 beneficiaries, supporting their needs effectively.

• Maintained accurate inventory records to support the smooth operation of mission critical tasks.

• Guided the professional growth of a team comprising seven supply clerks, imparting them with proficient techniques for storage, inventory management, and efficient distribution of items. Naval Hospital, US NAVY, 620 John Paul Jones Circle, Portsmouth, VA 23708 Assistant Supply Manager September 2020 – May 2023 Coordinated and administered Naval Hospital logistical operations, facilitating the timely delivery of essential medical supplies to 56 wards and 10 outlying clinics.

• Managed an inventory valued over 1.1 million, overseeing the distribution process to guarantee seamless support for critical patient requirements.

• Maintained seamless operations within the medical supply chain, proactively averting care delays for over 5,000 patients by employing meticulous management practices and ensuring prompt service delivery.

• Managed a $196,000 budget for high priority, fast moving medical supplies, ensuring efficient allocation and usage.

U.S. Navy, USS Laboon

Inventory Analyst / Retail Clerk June 2015 – September 2020 Inventory Analyst and Retail Clerk entrusted with managing the retail operations of the ship store, vending machines, and merchandise accountability aboard USS Laboon, ensuring efficiency and accountability.

• Secured the timely and precise delivery of retail stock exceeding $400 thousand, ensuring accurate placement, quantity, timing, and cost-effectiveness.

• Utilized terms and conditions of supplier contracts to evaluate supplier performance improving the supply chain by over 30%.

• Executed over 40 inventories in the retail and vending warehouses with zero discrepancies, saving the organization thousands of dollars.

• Shattered monthly and quarterly retail sales goals with over $190 thousand in store sales & five thousand in vending sales.

• Maintained a vending machine stock inventory of over $80 thousand with 100% efficiency.

• Managed and accounted for $110 thousand worth of retail store stock comprising over 700 distinct line items, effectively reducing merchandise loss by more than 70%. Wireless Lifestyle by Sprint, 1765 Southdale Center Edina, MN 55435 Sales Associate August 2014 – June 2015

Expert sales associate responsible for the overall guest experience and sales process of Sprint cellular service.

• Maintained an in-depth knowledge of all mobile and hotspot devices in correlation with customer needs.

• Provided, explained, and completed contracts as well as pre-paid accounts for Sprint.

• Demonstrated exceptional computer skills, improved contract processing, and completed the final sales for Sprint customers.

• Qualified cold prospects with effective lifestyle questioning, strengthening the sales process and customer satisfaction.

• Initiated and completed daily inventories of every mobile device and ensured that all serial numbers were correct.

iMobile By Sprint, 2445 2nd Street, Coralville, IA 52241 Sales Consultant/ Phone Technician February 2014 – August 2014

• Worked alongside retail representatives to boost sales by 30% utilizing sophisticated product presentations and advertising collateral.

• Performed over 150 phone erasures and factory resets, debugged problems and refurbished devices increasing customer satisfaction.

• Removed damaged components, assessed faults and repaired or replaced with new parts.

• Organized racks and shelves to maintain store visual appeal, engaged customers and promoted special deals increasing the Sprint store revenue by over 20%

• Conducted daily inventory of cellular merchandise valued at over two million ensuring 100% accountability with 0% shortage.

TM One, 2937 Sierra Court SW, Iowa City, IA 52240

Inbound Outbound Sales Agent May 2013 – January 2014

• Leveraged advanced communications, problem solving, and product knowledge skills as a call center representative for AT&T, CenturyLink Internet, and DIRECTV resulting in outstanding customer acquisition.

• Received over 70 inbound and 30 outbound calls per day providing exemplary customer support.

• Provided expert customer support using advanced delivery tracking, plan adjustment, and sales integrated software.

• Exceeded weekly sales quotas by over 15%

EDUCATION

Elizabeth Tate High School, Iowa City, IA – (2013) Introduction to Business Logistics/Retail Operations Naval School, Meridian, MS – Certification 2015 Department Of Labor Microsoft Computer Skills Certification - 2022

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