Kayla Velez *** Leeland Heights BLVD East

Lehigh Acres, Florida 33936

786-***-****

ad46rd@r.postjobfree.com

EXPERIENCE

Miller’s Ale House Fort Myer’s, FL-Lead Quality Control March, 2023- Present

Duties include Expediting all plates to the appropriate tables. I must ensure all foods are up to the quality standards of Miller’s Ale House menu. I am required to make sure all foods are of the correct temperatures, and all needed items are correctly on each plate before going out to guests.

Contractor Connect, LLc Cape Coral, FL- Customer Service Rep.

January, 2022- April, 2022

Duties include verifying homeowner information. Responsible for placing calls to appropriate clients who specialize in homeowner repairs. Responsible for making sure all invoices are sent out at the end of every shift.

Charles River Laboratories, Labell, Fl- Temp Animal Care Tech

August 2022- December 2022

Responsible for sanitizing animal holdings facilities. Administered daily enrichments; Administered medicine and intramuscular injections when necessary; monitored animals behavior and notified Veterinarians on duty of any ill, hurt, or odd behavior.

Famous Dave’s BBque, Fort Myers- Server/

Bartender/Cashier

May 2022-July 2022

Ensured all menu items were known and memorized in order to answer any customer questions. All signature cocktails were memorized. Ensured that guests were enjoying their experience while dining in. TGI Friday’s, Miami — Lead Hostess/ Server/ To Go

November 2016- May 2022

Greeted walk- in guests and seated guests in appropriate rotation. Took call in orders. Put together all to-go orders. Made sure Dining area was clear of debris.

WaWa, Kendal — Barista

November 2019- February 2020

Worked as a barista, making coffee and smoothies.

Made sure my station was stocked accordingly and cleaned to GM SKILLS

CPR/AED/ BLS

Intermediate Computer SKills

Excell, Microsoft Word,

Quickbooks

Phone screening

Customer Service

Works well under Pressure

POS system

Microsoft system

Discord

Five9 agent software

Flow charts

AWARDS

CPR/AED/BLS Certification

First REsponder Certification

LANGUAGES

Fluent English reading and

writing

standards.

Carolina Ale House, Coral Gables — Head night bartender March, 2017 - August, 2019

In charge of call in orders; In charge of stocking inventory to bar; greeted all guests with a smile; proficient with menu and all menu updates; cocktail knowledge proficient; Trained new on board employees in service, phone etiquette, POS systems, proper ticket abbreviations and proper pour count for each cocktail on menu.

Infinite Events, Doral — Receptionist

October, 2016-1017

Produced Invoices and estimate to new and current customers; Excel; Quickbooks; screened calls; knowledge of all items on hand and in warehouse; Provided information on best quantity of items and Tent sizes for certain events. Assisted owner at potential on-site events with blueprints and event set-up.

EDUCATION

Florida Southwestern College, Non- Seeking — Degree August 2022 - MONTH 20XX

Finishing up the EMS program to obtain my paramedic certifications. Miami Dade College, Miami — Degree

May 2020- August 2020

Obtained and completed all required courses for First Responder. This includes: CPR; AED; BLS certifications.

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