Susan Ndunge Kieti *

SUSAN KIETI NDUNGE

Mobile +254*********

Email: ad46pk@r.postjobfree.com

Career profile and objectives

A highly motivated and well-organized individual who develops a mature and responsible approach to any task allocated with experience in warehouse fulfilment operations and In-depth knowledge of financial procedures, excellent accounting skills, administrative support and human resource practices that strengthen my professionalism within personal assistance space. My primary objective is to excel in the role of a Fulfillment Officer by efficiently managing inventory, streamlining order processing, and ensuring timely delivery of products or services to customers. I strive to leverage my analytical skills to identify areas for improvement within the fulfillment process and implement strategies to enhance efficiency and reduce costs. Moreover, I aim to provide exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining high standards of quality throughout the fulfillment process. Experience

Position & Company

Name

Key responsibilities and achievements Years

Fulfillment officer

Shanti Wellness, Nairobi

Kenya

Supply Chain Management: Proficient

in managing the flow of goods and

services, optimizing inventory levels,

and coordinating with suppliers to

ensure timely delivery.

Logistics Coordination: Skilled in

coordinating transportation,

warehousing, and distribution activities

to streamline the fulfillment process and

minimize delays.

Customer Relationship Management:

Experienced in addressing customer

inquiries, resolving issues, and

maintaining positive relationships to

March 2023-

Present

Susan Ndunge Kieti 2

enhance customer satisfaction and

loyalty.

Data Analysis: Capable of analyzing

data related to inventory levels, order

processing times, and customer

feedback to identify trends, forecast

demand, and make data-driven

decisions.

Problem-Solving: Possess strong

problem-solving skills to quickly

identify and address issues within the

fulfillment process, ensuring smooth

operations and timely delivery.

Communication: Effective

communication skills to liaise with

internal teams, external vendors, and

customers, ensuring clear expectations

and timely updates throughout the

fulfillment process.

Attention to Detail: Meticulous

attention to detail to ensure accuracy in

order processing, inventory

management, and documentation,

minimizing errors and optimizing

efficiency.

Logistics and

Procurement Officer

Raoja Agencies, Nairobi,

Kenya

Receiving purchased goods and

monitoring the quality and quantity

Checking and inspecting all the

equipment and materials before

packing.

Preparing waybills and documents for

goods transportation.

Fast track order processing.

Organizing and rearranging materials

and products in warehouse.

Jan 2020-

Nov 2022

Susan Ndunge Kieti 3

Preparing inventory of all materials and

products lying in warehouse.

Processing and handling papers and

documents relating to warehouse

supplies.

Communicate and update concerned

people about shipment status.

Maintaining and managing warehouse

operations.

Maintaining warehouse premises clean

and neat.

Ensuring compliance of safety

procedures in running warehouse

operations.

Implementing best practices in

maintaining and managing warehouse.

Finance and Accounting

Officer

APID, Nairobi Kenya

Maintain accurate effective financial

controls on all transactions incurred as

part of project implementation and other

related costs.

Ensure all accounting records and

supporting documentation for all

financial transactions are maintained in

a systematic order and in safe and

secure condition

Ensure that the payment function is

smooth running and suppliers are paid

on time.

Ensure that bank reconciliation is up-to

date and signed off and also check any

long outstanding cheques and take

action to resolve and manage it.

Ensure that bank opening is properly

documented, and signatories are

updated and with proper approval limits

May 2018 –

Dec 2019

Susan Ndunge Kieti 4

Ensure the staffs advances are

liquidated and reconciled

Ensure that APID finance and

accounting processes are in line with

financial policy and donor regulations.

Manage the cross charge for combine

expenses to different projects.

Ensure that money receivable and

payable are managed on time.

Ensure that the recording and book

keeping are good.

All the vouchers are entered into the

system on time and correctly.

Finance and Accounting

Assistant

Health and water

Foundation, Nairobi

Kenya

Record accounts payable and accounts

receivable

Bookkeeping

Support monthly payroll and keep

organized records

Maintain financial policies throughout

the company

Management of the Company Cash

Flow

Preparing balance sheets

Maintaining and preparing the budget

January 2017-

April 2018

Education

Qualification Institution Years

Bachelor of Commerce

St Paul’s University

2019 - 2022

Diploma in Human Resource

Management

College of Human Resource

Management

2015 - 2016

KCSE Bishop Ndingi High School 2007- 2010

Susan Ndunge Kieti 5

Skills

Skills

Skill Proficiency level

Marketing Good

Team Player and leadership Expert

Calm and decisive under pressure Expert

Time manager Good

Customer service Expert

Complaint/conflict resolution Average

Email, digital and traditional

campaigns

Expert

Public speaking Good

Budgeting skills Expert

Public Relations Good

Human Resource Management Expert

References

Mercy Okaya

Head of Logistics Operations

Shanti Wellness

ad46pk@r.postjobfree.com

Tel: +254*********

Abdalla Rashid Agolla

Director of Programmes

Oxfam GB - South Sudan

ad46pk@r.postjobfree.com

ad46pk@r.postjobfree.com

Tel: +254***-***-***

DR. Miriam Githongo, PhD

Project Manager

Health and Water Foundation

ad46pk@r.postjobfree.com

Tel: +254*********

Susan Ndunge Kieti 6

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