Victoria Sloan Columbus, OH *****
ad46og@r.postjobfree.com
EXPERIENCE
Walmart, Columbus — Shift Lead
March 2023 - PRESENT
Leads a team of 20+ sales associates, department staff and store personnel to provide a quality customer experience while also managing store operations and the training of new hires on customer service standards.
Walmart, Sweetwater — Backup Team Lead
October 2020 - March 2023
Coordinated with management teams to establish an inclusive and collaborative work environment while also supporting the shift lead and doing all of the job expectations of that position when required. Clayton Home, Sweetwater — Claims Adjuster
April 2013 - March 2023
Evaluated insurance policies and damages to determine coverage. Maintained detailed administrative processes to improve accuracy and efficiency of the insurance process.
Sitel, Sweetwater — Customer Service Representative February 2010 - April 2013
Resolved customer complaints according to company policies while still providing customers with a desired outcome as well as remaining passionate about building strong customer relationships, increasing brand loyalty and increasing customer engagement.
EDUCATION
Tampa Bay Technical High School, Tampa— HS Diploma 1983 - 1987
Graduated with honors from the class of ‘87
SKILLS
Medical Billing
Claim adjusting with an
expertise in home insurance
Speaking, reading and writing
spanish fluently
Communication skills
Teamwork skills
Attention to detail
Licenses
Claim Adjusting: 2014-Now
CNA: 1987- Now
Medical Billing: 1989- Now.
LANGUAGES
English and Spanish