Melissa Lowman

Warsaw, IN *****

ad46oc@r.postjobfree.com

+1-574-***-****

• I work in a fast pace environment & enjoy multitasking.

• There is no I in the word Team. I am a huge believer in “The Teamwork makes the Dreamwork”! Authorized to work in the US for any employer

Work Experience

Logistics & Accounts Receivable

Egg Innovations - Warsaw, IN

January 2022 to Present

• Managing inbound and outbound freight lanes

• Scheduling appointments with carriers

• Daily projects with plant manager

• Retrieving orders to process

• Making dock schedule for company

• Working with VP’s on upcoming policy changes

• Processing purchase orders

• Processing bill of Lading

• Farmer Bill of Lading

• Making Bill of Ladings

• Leader of outbound freight

• Leader of negotiation pricing on freight with outside companies

• Trainer of new employees for logistics

• Maintenance of weekly freight costs for the COO

• I am the lead contact for all carrier for inbound and outbound freight

• Making weekly schedule for in-house drivers to pick up eggs at barns

• Leader of dock staff

• I make the outbound daily schedule for dock staff.

• Excel experience

• Sage experience

• Fast typing skills

Loan Processor II & Jr Processor

Annie Mac Home Mortgage - Warsaw, IN

April 2019 to January 2022

• Experience in Encompass

• Strong PC skills with experience in Microsoft office

• FHA, VA, Conventional & USDA knowledge

• Processing from start to finish mortgage loans

• Ordering appraisals

• Ordering title work

• Ordering payoffs

• Ordering existing proof of home owners insurance

• Knowledge of UCS (Universal Credit Services) ordering proof of employment

• Excel experience

• Word experience

• Enjoys working with company that values its team members

• Strong math skills

• Detail Oriented-Quality & Precision focused

• Ability to work independently & handle multiple priorities under stringent timelines

• Ability to work flexible hours

• Receive customer application for loan officer & update with validated information

• Coordinate with different departments to get info needed

• High quality customer service

• Highly responsive to customers requests

• Resolve customer inquires, problems & complaints

• Knowledge of credit underwriting

• Excellent communication skills

• Excellent self starter

• Counsel & advice customers on tax returns, bank statements, the home buying process & other related documents

• Relationship with realtors

• Excellent data entry skills

• Ability to work in a face pace environment

• Good conversational, interpersonal & social skills

• Wanting to learn, grow & succeed

CSR - Customer Service Representative

Lake City Animal Health & Wellness Center - Warsaw, IN January 2016 to April 2020

• Manage customer accounts

• Booked appointments

• Handled emails, inbound calls, and outbound calls

• Inventory

• Operated the cash drawer

• Handled billing issues and order inquiries

• Assisted customers with a warm and professional attitude

• Excellent at multi tasking

• Assisted customers in person

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Resolved payment and order disputes

• Confirmed payments, refunds, etc.

• Experience with handling animals

• Experience with Avimark software

• Vaccine knowledge

• Experience with dog park software, rules & regulations Debt Collection Specialist

Helvey & Associates - Warsaw, IN

September 1999 to May 2009

Collection of past due bills

One on one relationships with customers

Resolving debt issues

Training new employees

Laser Operator

Biomet - Warsaw, IN

September 1997 to January 2000

• Laser etching and Poly laser etching

• Blue print reading

• Laser etching

• Poly laser etching

• Programming laser machines

• Passivation

• Box & Label

• Shrink Wrapping

• Cleaning room

• Inspection

• Blasting

• Experience reading blue prints

• Experience with calipers

• Excellent at meeting deadlines

• Excellent in communication

• Very detailed orientated

• Enjoys to learn new positions

Education

General

Warsaw Community High School - Warsaw, IN

August 1993 to May 1997

Skills

• Customer Service

• Customer Care

• CSR (10+ years)

• Call Center

• Customer Support (10+ years)

• Filing

• Fair Housing Regulations

• Loan Origination

• Escrow

• Cold Calling

• Underwriting

• Credit Analysis

• Account Management

• Mortgage Servicing

• Negotiation

• Microsoft Outlook

• Calibration

• Distributed control systems

• Precision measuring instruments

• Production planning

• Supply Chain

• Tax Experience

• Production Management

Contact this candidate