Shailesh Kumar

+** – 982*******/965-***-**** ad46ma@r.postjobfree.com

BRIEF OVERVIEW:-

Extensive Experience in Operation Management, Project Management, Strategy and Administration, Warehouse Management, Field Management and Business Development Management.

Expertise in Working in Fast-Paced, high-tech environments with skill in Manpower Planning, Business Operations, Back End Processes, Process Management, Team Management, Customer Service, Internal Audits, Warehouse Management, Project Leader, Computer Operator Handling, MIS Reporting, Data Annalists, Data Digitization, Scanning Processes, Field Operations, Client Handling.

CORE PROFESSIONAL COMPETENCIES:-

14+ years Hard core Experience in Admin, Operation Management, Project Management

Manage 54 Office and 1100+ employee of 1 Circle

Accountable for taking steps to ramp up process if necessary.

Identifying areas of obstruction / breakdowns and taking steps to rectify the equipment’s through application of trouble shooting tools.

Coordinating entire back office operation related functions with respect to Billing & other transaction functions.

Undertaking responsibilities of removing unnecessary procedures in process for efficient function.

Ensuring uniformity in the process of understanding at the client’s and the organization’s end.

Preparing & compiling various weekly / monthly MIS reports pertaining to process and productivity.

Taking initiatives through various programs that the team members to all the policies and procedures.

Identifying improvement areas & implementing measures to attain customer satisfaction levels.

Ensuring continuous interaction with the Clients to make sure that area of concern can be worked upon for improved service levels.

Managing Team functions viz. manpower planning, etc.

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Managing the lead generated, Student & Parents counselling and follow up.

Managing seminar and school activity

Coordinating and ensuring meetings/ feedback sessions happen on a regular & consistent manner, skill based & refresher trainings happen regularly

PROJECT HANDLED-

Vodafone Operation- Delhi NCR

Vodafone Operation - Haryana

MTS India- Delhi NCR

Indian Youth Congress Digitization of Physical Data - Pan India

National Students' Union of India Digitization of Physical Data - Pan India

Matrix Cellular Service Ltd Digitization of Physical Data – Delhi NCR

Indian Islamic Culture Centre Digitization of Physical Data – Delhi NCR

New Brain Shaper Tutorial of Business Development Associate – Delhi NCR

Concept’s PCM of Business Development – Delhi NCR WORKING EXPERIENCE:-

PROJECT MANAGER OPERATION FROM MAY’14 – Till AT SOFTAGE INFORMATION TECHNOLOGY LTD (Client Vodafone)

Handling a backend & Field Operation Team, 13 + Project & Working a team of 500+ in my supervision. Ensuring quality check & completion of all activities within specified period time.

Managing the big warehouses of all Projects

Supervising document processing of all Project.

Document scanning of all Project.

Vendors Management.

Polices Implementations.

Process Improvements.

Process Atomization.

Internal Audits.

Compliance Managements.

Process Adherence.

Clients query & resolutions of Complaints.

Managing manpower deployment.

Maintaining TAT.

Extracting MIS report, analysing the same and providing inputs for management evaluation and future requirement & planning.

Handling other activities like sorting out billing related queries & complaints of Clients. OPERATION SR, EXECUTIVE FROM APR’11 – MAY’14 AT SOFTAGE INFORMATION TECHNOLOGY LTD LTD LTD

(Client Vodafone)

Managing Office in New Delhi.

Handling a backend office & Field Operation Team & Working a team of 500 + on role (Postpaid as well as Prepaid & other Projects) in my supervision. Ensuring quality check & completion of all activities within specified period time.

Re-verification of active Customers.

Supervising document processing of CAF/CIF.

Document scanning of CAF/CIF.

Warehousing of CAF/CIF.

Developed & Implemented operation systems

Improved Productivity and streamlining work Procedures

Respond to Vodafone Nodal officer on Nodal query/Court cases.

Resolution on daily Client calls & Queries.

Publishing TAT reports on Daily basis.

Consoling of daily pickup data of Field.

Preparing various MIS of daily collection data & activation.

Resolutions of problems of Runners/field executive. EXECUTIVE FROM Oct’10 – MAR’11 AT SOFTAGE INFORMATION TECHNOLOGY LTD (Client Vodafone)

Audits of Customers application forms.

Preparing of MIS

Maintaining reports of accept/ rejections.

Emailing audits reports to client on daily basis.

Publish a report on daily collection of field.

Works to Infra, Transports, Operation, Vendor Manage, Client Manage

Supervise and develop IT section, infrastructure function and protected the company data.

IT, infrastructure and transport check budget and motivate the team

Other state opening new office – works from infra, IT etc installed. SALES EXECUTIVE FROM Oct’ 08 – MAR’10 AT CONCEPT’S PCM

Developed & Implemented Data and Presentations.

Daily report collection and analyses.

Preparing of MIS

Student, parents query & resolutions of Complaints.

Student & parents counselling and follow up.

BUSINESS DEVELOPMENT ASSOCIATE FROM APRIL’ 07 – SEP’08 AT NEW BRAIN SHAPER TUTORIAL

Lead generation, conversion and presentations

Demo before prospective candidates before their parents

Student, parent counselling

Follow up for subscription

Reference follow up

Data collection

Institutional tie-up

Conducting seminar, school activity

EXPERTISE IN WORKING:-

SOFTWARE:- Ms. Office, Tally, ERP Gold, Any software woks in Data input/output, Data Base, .net, Server works, etc.

ONLINE WORKS:- Google Platforms, Web mailing, Computer operating etc. ACADEMIC CREDENTIALS

PGDCA, MCA 2001-05

IGNOU, New Delhi

B.Sc (PCM) 1995-98

Vinoba Bhave Univercity, Hazaribagh

Wire Man Electician (Grade A) 1999-01

ITI, Dharbhanga, Bihar

12th (Senior Secondary Examination) 1994

BIEC, Patna 69%

10th (Secondary Examination) 1992

BSEB, Patna 76%

PERSONAL DETAILS PERSONAL

Name : Shailesh Kumar

Father's Name : Shri. Vidya Sagar Singh

Date of Birth : 6th Oct, 1977

Sex : Male

Nationality : Indian

Marital Status : Married

Languages Known : Hindi & English

Place: Signature

Date: __/__/ (Shailesh Kumar)

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