Customer Service Representative

Lakiya Harley

ad46k4@r.postjobfree.com 240-***-**** MD http://linkedin.com/in/lakiya-harley-a46482a5 Summary

Seasoned professional with 14 years of diverse experience, adept in ensuring service excellence and client satisfaction. Skilled in claims handling, demonstrating flexibility in various roles, and proficient with computer systems. Seeking a Customer Service Representative role, with a capacity to telecommute and deliver outstanding support. Work Experience

Angie's

Owner-Housekeeper May 2021 - Present

• Consult with clients to provide tailored cleaning solutions and ensure optimal service delivery.

• Achieve and maintain a high standard of cleanliness by executing thorough cleaning and sanitization of bathrooms, guest rooms, and commercial spaces.

• Uphold a customer satisfaction rate of 94% through exceptional service and response to feedback, contributing to sustained sales growth.

• Train new staff on cleaning protocols and quality standards, reinforcing company policies and fostering a culture of accountability and excellence.

Wegmans Food Markets

Food and Safety Specialist/Monitoring and Evaluation Specialist Jan 2016 - May 2021

• Developed comprehensive safety reports and recommendations for mitigating risks, enhancing the effectiveness of Coalfield's workforce development employment program.

• Implemented and refined robust monitoring, inspection, and evaluation protocols to ensure adherence to health and safety standards.

• Delivered comprehensive safety training to staff, promoting awareness and reducing repetitive movement injuries by 75% through ergonomic process improvements.

• Performed rigorous safety audits and inspections, ensuring compliance with regulations and facilitating continuous improvement in hazardous waste management and emergency response protocols. Prince Georges County Circuit Court

Office Clerk Feb 2006 - Aug 2007

• Managed daily administrative tasks, ensuring efficient operation of court office functions and adherence to legal protocols.

• Facilitated case processing by accurately organizing and maintaining legal documents, contributing to the timely progression of judicial procedures.

Prince Georges County Board of Education

Food Service Manager Mar 2004 - Feb 2006

• Oversaw daily management of cafeteria services, ensuring compliance with nutritional and safety regulations.

• Streamlined operational procedures to enhance food service efficiency and customer satisfaction. National Center for Disease Control

Office Automation Clerk Mar 1997 - Jan 2000

• Managed routine clerical tasks, ensuring seamless office operations and supporting staff with document preparation and data entry.

• Maintained the integrity of office systems through regular updates and adherence to data management protocols, contributing to the efficiency of administrative functions. Education

Stratford University

Associate of Arts, Culinary Arts Falls Church, VA 2003 Certifications

Servesafe Polymetrics 2019

Skills

Data Entry, Account Management, Time Management, Root Cause Analysis, Project Management, Zendesk, MS-Suites, Customer Support, Virtual Sales, Data Analysis, Billing and Coding, File Maintenance, Record Preparation, Records Management, Data Management, File Organization, Office Management, Spreadsheet Development, Business Administration, Active Listening, Problem-solving, Multi-tasking, Conflict Management, Rapport Building

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